Active Directory Truck Driving
Resume:
James (Robert) Jenkins
Westmoreland, TN ***** *************@*****.***
Authorized to work in the US for any employer
Work Experience
Self Employed
April 2024 to Current Date
Remote and onsite support for past contracted employers
Wi-Fi routers & cameras and VoIP
Misc paint and remodeling
Driver
TLD Logistics Services, Inc. - Knoxville, TN August 2022 to March 2024
OTR Kenworth, Freightliner Automatic
Forklift
Flatbed
53ft dry van
Domain Administrator
Food Warming Equipment Company Inc. - Portland, TN March 2013 to February 2022
I am responsible for the development, implementation, troubleshooting and management of the following aspects of the IT department.
•All aspects of active directory users and computer accounts, groups used for file/folder rights delegation, DNS, group policy printer, software, and custom settings including inhouse WSUS build
•Engineering Dept. Software - SolidWorks and PDM Server upgrades and deployment
•User class software experience includes (and NOT limited to) eFax, LiveZilla, AutoQuotes, Zoom
•Amada laser and CNC press brake experience including Sheet works
•Active Directory software installation and upgrades
•MDT lite-touch computer deployments including all company software automated installations
•Companywide Office 365 email
•ShoreTel / Mitel enterprise IP telephone server, call routing and workgroup delegation and config including client software
•Fortinet Wi-Fi and hardware firewall
•HP and Aruba enterprise class switches
•Dell rack mounted servers running VMware vSphere 7
•Antivirus/Malware via ESET, Office 365 Security Policies, and KnowBe4 training
•Onsite tape backup, RAID 1/5/10, NAS and cloud backup management via Symantec/Veeam/Acronis/Volume Shadow Copy
•Multi-site domain with DFS
•FortiClient and Open VPN
•Extensive experience includes (and NOT limited to) LogMeIn, RDP, Citrix, XenApp, batch files and PowerShell
•IP Security cameras using Video Insight
•Maintains the company wiki used for documentation of any/all departmental procedures most of which belong to IT lol.
•Facility security systems delegation via ADP
•Jira/Atlassian helpdesk used extensively
•KeePass password management
•Computer customization variations implemented include engineering, art, office, conference, user/ employee kiosk, and display only kiosk
•IT departmental purchasing through eBay, Dell, Amazon, Walmart, etc…
•SysInternals, Google, and the MMC are my best friends.
•Plan and oversee all office and factory ethernet and IT related infrastructure projects
•Oversee and develop all IT department intern and new hire training procedures
Board-level Analysis & Repair Technician
Harmon/Becker (Automotive) - Franklin, KY March 2012 to September 2012
·BMW Head Unit Board-Level Analysis and Repair (Mainboard, Controller & Connector Boards)
·Created detailed reports regarding failure analysis and production recommendations
·Oversee production cell activities regarding handling procedures; ESD compliance
·Production compliance training, procedure revision and implementation
·Handling & test fixture failure analysis
·Test data collection and analysis for statistical report to management
·SMT and thru
hole solder removal and re-solder misc. onboard PIC and PD modules
·Read electronic schematics, diagnosed microscopic manufacturing soldering defects using a microscope and various electronic instruments including multimeter, short tracers, and proprietary test fixtures.
·Tests, troubleshoots/repairs electronic circuitry boards/equipment to the component level
VoIP Technician
Communication Test Design Inc. (CTDI) - Nashville, TN February 2009 to March 2012
·Worked with Nortel/Avaya Wired & Wireless products
·Repaired and refurbished all Nortel telephone sets.
·VOIP Tel set testing, repairing and refurbish work.
·SMT and thru hole soldering: Removal and re-soldering chips on boards
·IP Tel set technical and cosmetic & component repair, programming and testing.
·Tests, troubleshoots and repairs electronic circuitry boards and equipment to the component level
New Install Crew Leader Williams HVAC - Hermitage, TN April 2006 to December 2008
·Conception, fabrication, and installation of all metal air duct structures for commercial application.
·On-site Bidding/Customer Negotiations
·Overseen Residential installations involving all on-site logistics
Gold Tech Support (Small Business)
Spherion Dell Inc. - Nashville, TN January 2005 to March 2006
·Assisted customers via telephone and remote connection involving all aspects of Dell Desktop, Laptop & Printer Diagnostics and Repair
·Small Business LAN/WAN Troubleshooting and Support
·Small Business Server Troubleshooting and Support
·General Desktop support included parts ordering and shipping.
·Troubleshooting and Support of Raids 1-5
·Supported all versions of Microsoft Software including Exchange Server and Data Center Administration
Hardware Field Technician Nashville American Consulting Group Inc. - Cordova, TN February 2004 to January 2005
·Employee Email, Personal & Program Data Migration
·Desktop, Laptop Support, Diagnostics and Repair
·HP LaserJet Printer Diagnostics & Repair
·Parts Ordering, Shipping and Receiving
·NT 4.0 & Server 2k Setup, Configuration, and Support
·Raid 1-5 as well as Data Backup Methods and Routines
On Site Hardware/Desktop Technician
American Computer Services - Gallatin, TN August 2002 to January 2004
·Supported Win 9x NT/W2K/XP Users
·All M.S. Office Suites
·PC Hardware/Software Service & Support
·Extensive On-site LAN/WAN & VPN Troubleshooting
·Desktop Support/Management
·Inside sales/Customer Service
·On site Server Administration
·Remote Backup and Raid 1-5 Configuration
Store Manager
Cone Oil Co. - Nashville, TN July 2001 to August 2002
Store#1 located at N.1st St. Downtown Nashville
My Restaurant Experience
Which came in the years immediately following my graduation from high school (in 1994) where soon after I transitioned into construction and remodeling.
·1st job! - Mrs. Winners – Breakfast biscuits from scratch and fried chicken mostly - Gallatin TN
·Ryan’s Family Steakhouse – From a dishwasher all the way up to a line cook
- Gallatin TN
·Waffle House – scattered smothered and covered cook – Hermitage TN
·Domino’s Pizza – Pie maker then delivery driver - Hermitage TN
·iHop – Dishwasher then host then server
Nascar Café - Host then Guest attendant - downtown Nashville
Education
High Tech Institute - Donelson, TN
Associates of Applied Sciences - Information Technology
October 2002 to December 2003
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