Office Manager Customer Service
Resume:
Devene Haynes
Office manager
Brownfield, TX ****6
********@*****.***
I am a very motivated woman who is seeking employment with a company that appreciates loyalty, dependability, honesty, promptness, and a willingness to learn whatever is necessary to excel in any position. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Manager
Caprock Towing and Recovery-Hobbs, NM
February 2024 to Present
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Spearheaded the transition to a paperless office environment, resulting in significant cost savings and improved sustainability
• Developed and implemented employee recognition programs to boost morale and increase employee engagement
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
• Served as point of contact for building maintenance issues coordinating repairs promptly Call Center Customer Service Representative
Sykes Enterprises, Incorporated-Truth or Consequences, NM October 2020 to Present
Take calls for various clients, set appointments, resolutions, customer care Community Health Worker
BROWNFIELD REGIONAL MEDICAL CENTER-Brownfield, TX
April 2023 to May 2024
Licensed Community Health Worker. Assist patients with adl's, advocate for patients while communicating with physicians and Community resources. Help find resources for basic needs such as housing, transportation, food, clothing, medications and any other needs in order to maintain their health. Service Merchandiser
Anderson Merchandisers-Truth or Consequences, NM
October 2018 to August 2020
Product signage, modular resets, product merchandising Housing Coordinator
Guidance Center of Lea County-Hobbs, NM
November 2017 to July 2018
Compiled information to procure housing for the needy and homeless in Lea County. Data entry, compliance meetings scheduler, attended drug court to help parents with children. Cashier and Customer Service
Salems Valero and U-Haul-Elephant Butte, NM
October 2016 to August 2017
U-Haul certified, customer service, cash handling, balance drawer, retail sales Medical Assistant
Ben Archer Health Center-Truth or Consequences, NM July 2015 to July 2016
Assist Physicians, Room Patients, Vitals, Phlebotomy, Data Entry, Patient Confidentiality Assistant manager
Russell Cellular-Artesia, NM
February 2014 to March 2015
Manage 5 employees, POS System, Sales, Wireless Consultant, Paperwork, Cash Handling, Balance Cash Drawer
Office Manager
Ruidoso Septic Service-Ruidoso, NM
April 2000 to June 2006
Office management, Scheduling, A/P, A/R, Payroll, Data Entry, Invoicing, Quickbooks Pro, Microsoft Office, Microsoft Excel, PowerPoint, Collections, all office procedures Education
CNA in Nursing
Enmu- Roswell - Roswell, NM
2008 to 2012
Certificate in Accounting
Wallace Center - Colorado City, TX
May 1989 to December 1989
High school diploma or GED
Skills
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Excel (10+ years)
• PowerPoint (10+ years)
• Quickbooks Pro (10+ years)
• Customer Service
• Phlebotomy
• Vital Signs
• Accounts Payable
• Bank Reconciliation
• Journal Entries
• General Ledger Accounting
• Accounts Receivable
• Problem-solving
• Team Work
• Flexibility
• Reliability
• Office Management
• Windows
• Managed care
• Live chat
• Typing
• English
• Typing
• Project management
• Scripting
• Interviewing
• Escrow
• Customer service
• Communication skills
• Financial Report Writing
• Account Reconciliation
• Budgeting
• Tax Experience
• Balance Sheet Reconciliation
• Payroll
Links
https://www.jobcase.com/p/devene.haynes
Certifications and Licenses
AED Certification
CPR Certification
Food Handler Certification
Driver's License
Assessments
Office manager — Proficient
January 2021
Scheduling and budgeting
Full results: Proficient
Working with MS Word documents — Proficient
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Filing & organization — Proficient
June 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Managing accounts in QuickBooks — Proficient
June 2022
Using QuickBooks software to manage business financials Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Phi Theta Kappa
May 2009 to Present
Honor group
Contact this candidate