Support Specialist Human Resources

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Trevor T McMahon

Shawnee, KS ***** 913-***-****

**************@*****.***

linkedin.com/in/trevor-mcmahon-29810125a

Areas of Expertise

Communication

Ownership and Accountability

Teamwork

Accuracy

Multitasking

Resolution driven

Professional Experience

Climate Pros – Lee’s Summit Missouri – Dispatch October 2024 – February 2025 Communicated with team members, techs and customers on scheduling and dispatching. Confirmed and managed the movement of goods, services, and personnel in the Midwest. Received inbound calls and emails and assign and dispatch drivers and service technicians to specific locations. Dayton Superior – Kansas City, KS May 2023 - August 2024 Customer Support Specialist

Communicated directly with customers to finalize sales, and dispatch orders by selecting from several different warehouses the correct product and arranging for transport to the end user. Updated shipping information at last minute when urgent situations arose.

Riverbend Post Acute Rehabilitation – Kansas City, KS January 2023 – March 2023 Human Resources Coordinator & Payroll Specialist

Owned end-to-end aspects of onboarding process, including preparation and dissemination of all paperwork of newly hired employees. Communicated critical updates to entire employee pool during policy development and revision. Drove cost-effectiveness and fulfilled staff needs by analyzing results of talent operations and executing modifications.

Partnered with management to formulate and monitor hiring procedures as well as process leaves of absences.

Enabled accurate, efficient payroll processing for all employees by designing and implementing a complex bonus structure across the organization.

Promoted introduction of legally compliant hiring process via management and approval of all employment offers for salaried and hourly positions.

America’s Call Center – Kansas City, MO 2014 – 2022 2

Senior Manager

Oversaw various HR procedures, including performance evaluations, compensations, and hiring to monitor suitable staffing requirements. Tracked goal achievement and uncovered areas of improvement by engaging in liaison with senior management. Strategized and implemented effective operational standards, policies, and procedures in terms of performance plans.

Maximized team productivity and morale by delivering strong direction, enabling low-performers to become high-achievers.

Generated savings of $1K and maintained high levels of performance by determining cost improvement changes and cost saving plans.

Provided leadership to a team of 19 members, encompassing two assistant managers, 16 front-line employees, and one front-line employee support, along with two teams to align project activities with scope. Farmers Insurance Group – Olathe, KS 2004 – 2013

Supervisor

Monitored deadlines and full staff shifts by preparing successful work schedules for all team members. Streamlined team workflows and increased efficiency through utilization of strong leadership and problem-solving skills. Maintained optimum turnover and waste, maximized productivity, and boosted overall quality by revamping operational structures and procedures. Presented concise direction to employees via creation of training, task, and process guidelines. Conducted several interviews and oversaw recruitment and selection for production roles.

Improved skills and performance of newly hired employees on operating equipment and safety by developing training manuals and providing mentorship.

Optimized weak areas of underperforming employees by assessing performance and delivering coaching to meet weekly goals and benchmark progress with goals. Additional Experience

Technician at West Corporation, Omaha, NE

Educational Background

Bachelor of Science in Industrial & Organizational Psychology Northwest Missouri State University, Maryville, MO

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