Sales Manager Customer Service

Jorge Garcia 973-***-****

* ****** ***** **., *********, NJ 07460 *******@*****.***

Professional Summary:

Looking for an Technical Sales Manager position in a company that strives for excellence. Innovative professional as a Sales, Engineering, and Manufacturing Manager in the commercial, medical, and military industries fields (OEM). Self starter, skilled in managing contracts and training production/sales force teams for company's growth and profitability.

BSET degree, expert in test, sales, and production management applications to achieve greater customer service. Experience in RF, Microwaves, and AC/DC applications. Reliable, resourceful, results-oriented, organized, problem solver, effective relationship cross-functionality, excellent communicator, proficient working as an indiviual or in a team culture to achieve desired goals. ISO, ITAR, REACH, RoHS, Export Control, MISys MRP, Sage, Intuitive ERP, Microsoft App Suite. Professional Experience:

FA and Production Manager

Astrodyne TDI, Hackettstown, NJ

June 2024 to December 2024

• Managed Production and FAA department on commercial and military AC/DC High Power products with monthly production revenue targets of $2M.

• Ability to prioritize multiple tasks in a fast moving enviroment.

• Professional customer communication and interfacing skill; strong stakeholder relationship.

• Monitor monthly revenue output and collaborated with stakeholders to make needed adjustments.

• Effectively managed production schedules for standard production and Failure Analysis (repair) products in order to meet customer's requirements.

• Manage production test equipment purchase needs and changes as required for manufacturing processes.

• Collaborated with engineering department, sales, and customer to create and approve ECNs'.

• Approved Technicians failure analysis for accurancy and approval of rework.

• Performed on-hand bench test and trouble shooting to aid technicians.

• Provided report of FA including turnaround time and costs for quotation to customer(s).

• Approved post repair(s) quality of work and repair costs (labor and material). Manufacturing Engineer

R&D Microwaves LLC; Boonton, NJ

April 2023 to February 2024

• Project engineering on designs to provided feedback for design improvements and/or help with release of commercial and DAS products for production.

• Project managed production test department, 6 technicians, to improve tuning and testing of excisting products for efficiency and product reliability. Thus reducing production costs.

• Wrote technical training material/manuals and tutored production technicians on Network Analyzers to further extend their understanding on products and RF circuits functions.

• Trained and supervised techinicians on testing protocols and tuning fundamentals to assure products met specifications.

• Supported customers with RMA. Perform test evaluation to find root failure modes, applied and documented corrective actions, wrote failure analysis, and provided customer(s) on status of progress.

• Coordinate with salesforce, engineering, and management on production status and plans for future production requirements and improvements.

Sales and Applications Regional Manager

Synergy Microwave Corporation; Paterson, NJ

December 1997 to May 2021.

• Account manager business on domestic and international territories. Managed (coaching/mentorinng) Manufacturing Representatives and Distributors firms, about 20 associates in all.

• Provided timely communication between salesforce and customers to identify and produce sales.

• Managed end-to-end products by working and interfacing with manufacturing, engineering, and customers (OEM) to help meet production time line/schedules does satisfying ordered sale.

• Wrote technical Acceptance Test Procedures, failure analysis, technical presentations.

• Aided in testing and product qualifications with test and engineering departments.

• Created specifications sheets and drawings for customer(s) and internal engineering department on specially designed products to create customer Source Control Drawings.

• Provided direct leadership and organizational management on contracts sales from quoting through production process and product point of shipment.

• Build bridges with company and sales reps to discover new business and product development.

• Contract management on commercial, military, and space product programs.

• Evaluated and prepare business goals for managed teams of Reps and distritutors.

• Leadership of sales force through onsite customer's visits, electronic media, and industries trade shows, and meetings.

RF & Microwave Engineer

Comsat RSI Anghel Labs; Rockaway, NJ

April 1990 to December 1997

• Designed RF & Microwave products such as frequency multipliers, RF Switches, Power Divers, RF Digital Phase Shifters, and Frequency Converters to meet customer's requirements.

• Experience in RF frequency bands in the VHF to Ku range.

• Evaluated prototype units and design reviews to release designs for production.

• Reviewed/approved all drafting documentation for production release.

• Performed cost analysis as a basis for the sales department to quote.

• Interfaced with customer(s) for product specifications, design, schedules, technical issues, and provide in-house customer source inspections to prove product met specifications.

• Wrote Acceptance Test Procedures to assist production testing and customer verifications.

• Managed technicians on product testing and troubleshooting to ensure products met specifications.

• Collaborated with sales, drafting, manufacturing, and test departments to increase efficiency of work.

• Reported directly to the company's President/Owner for product development and design strategies.

• Evaluated and recommended test equipment purchases for test/production.

• Education:

• Bachelor's degree in Electrical Engineering- New Jersey Institute of Technology

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