Employee Relations Human Resource

ESSENAY CHACHA NUTSUKPUIE

Human Resource Manager

Customer Experience Specialist

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SUMMARY

Highly motivated and results-oriented Human Resources professional with 5years experience in all aspects of HR management including talent acquisition, employee relations, performance management, compensation and benefits, and HRIS administration. Proven ability to develop and implement effective HR strategies that align with organizational goals and enhance employee engagement. Strong analytical, communication, and interpersonal skills.

SKILLS

1. Recruitment and Selection: Sourcing candidates, screening applications, conducting interviews, onboarding new hires.

2. Employee Relations: Managing employee performance, addressing conflicts, promoting a positive work environment.

3. Compensation and Benefits: Administering payroll, benefits programs, and compensation plans.

4. Training and Development: Designing and delivering training programs, identifying employee development needs.

5. Performance Management: Setting performance goals, conducting performance reviews, providing feedback.

6. Policy Development: Contributing to the development and implementation of HR policies and procedures.

7. Compliance: Ensuring compliance with labor laws and regulations.

8. Change Management: Guiding employees through organizational changes and transitions.

9. Communication: Excellent written and verbal communication skills, including active listening and clear articulation.

10. Problem-Solving: Identifying and resolving customer issues effectively and efficiently.

11. Relationship Building: Establishing and maintaining positive relationships with customers.

12. Empathy: Understanding and responding to customer needs and concerns.

13. Patience: Maintaining composure and professionalism in challenging situations.

14. Teamwork: Collaborating with colleagues to provide excellent customer service.

15. Time Management: Prioritizing tasks and managing time effectively to meet customer needs.

16. Customer Focus: Demonstrating a strong commitment to customer satisfaction.

EDUCATION

Baldwin University College, Ghana;

Diploma in Human Resource Management.

Advanced Diploma in Human Resource Management. (December 2018- March 2021)

EXPERIENCE

Ghacem, V7V3+37X, Takoradi (August 2017)- Time Officer(Intern)

Classy Joint Tasty Republic, BO236 Nana Abrokwa, Takoradi (June 2020)- Human Resource Manager

Cake is Art, E Akufo-Addo Rd, Takoradi (February 2023)- Manager

Snydex Consulting Group, Eric Warden Street, Takoradi (November,2024)

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