Customer Service Technical Support
Resume:
SEWELL, US, ***** • *********@*****.*** • 856-***-****
KENNETH WLODARCZYK
Customer Specialist
PROFESSIONAL SUMMARY
Customer Specialist with over 20 years of experience in roles such as office management and benefits administration, recognized for enhancing efficiency and delivering exceptional customer service. Proficient in technical support, leadership, and data management, with a strong focus on innovative solutions to drive customer satisfaction and operational excellence. Committed to leveraging advanced communication skills and a keen eye for detail to achieve outstanding results. EMPLOYMENT HISTORY
INDEPENDENT CONTRACTOR May 2007 - Present
Advance CE Wilmington, DE
• Provides comprehensive technical support for PCs, presentation equipment, and both Apple and Android mobile devices. OFFICE/HR MANAGER Jun 2022 - Jul 2023
Walnut Street Cafe Philadelphia, PA
• Optimised administrative processes, enhancing efficiency in data management, certification tracking, and vendor coordination for facility maintenance.
• Played a crucial role in inventory management, ensuring accurate counts of beverages, food, and OS&E, and maintaining up-to-date records in the Craftable inventory system. BENEFITS ADMINISTRATOR II Oct 2020 - Jun 2022
Conduent Cherry Hill, NJ
LETTER CARRIER Jul 2019 - Oct 2020
United States Postal Service Blackwood, NJ
• Efficiently categorized and prepared daily mail for delivery, ensuring accuracy in load management to meet strict delivery schedules.
• Demonstrated exceptional customer service skills in resolving customer issues, escalating complex problems to management as necessary.
• Contributed to the team by assisting in package scanning and route sorting, demonstrating flexibility by providing support to other offices when required.
ADMISSIONS REPRESENTATIVE Apr 2018 - Jan 2019
Pennco Tech Blackwood, NJ
SECURITY SPECIALIST Dec 2009 - Apr 2018
Cancer Treatment Centers of America Philadelphia, PA
• Spearheaded security operations, overseeing surveillance systems and implementing active shooter training, enhancing overall safety protocols and emergency preparedness. Foster seamless coordination between technical support and scheduling teams. Cultivate strong relationships with clients, ensuring high-quality service delivery.
Orchestrated full-cycle HR functions, from candidate screening to employee off-boarding, fostering a positive work environment.
Oversaw payroll operations using Paylocity, verifying time records and ensuring accurate compensation for staff. Led front-of-house breakfast service, delivering exceptional customer experiences while managing team performance. Handled client inquiries on benefits, ensuring accuracy and timely resolutions. Executed transactions independently, meeting high standards for speed and precision. Recorded detailed client notes in system, adhering to call center protocols. Enhanced productivity using Microsoft Office tools, optimizing operations. Analysed applicant profiles and interests to tailor course recommendations, resulting in improved student-programme matches and increased enrolment rates.
Spearheaded personalised campus tours, showcasing course offerings and facilities to prospective students, enhancing their decision-making process.
CUSTOMER SUPPORT REPRESENTATIVE Oct 2024 - Present Wedgewood Pharmacy Swedesboro, NJ
EDUCATION
HIGH SCHOOL DIPLOMA Sep 1999 - Jun 2003
Northeast High School Philadelphia, PA
COURSES
BLS CERTIFICATION
CPR CERTIFICATION
SKILLS
Customer Service (Expert), Computer Literacy (Experienced), Communication Skills (Expert), Time Management (Expert), Microsoft Excel (Skillful), Documentation Review (Experienced), Microsoft Word (Experienced), Guest Services (Expert), Leadership (Experienced), Data Entry (Expert), Kronos (Experienced), Employee Orientation (Skillful), Benefits Administration (Skillful), HIPAA (Experienced), Customer Support (Expert), Social Media Management (Skillful), Sports Coaching (Expert), Payroll (Experienced), Database Management (Skillful), Sales (Skillful), Filing (Expert), Document Management (Expert), Data Collection (Experienced), Clerical Experience (Expert), Workday (Skillful), Research (Experienced), Live Chat (Expert), Recruiting (Experienced), Paylocity (Experienced), Human Resources (Experienced), Facilities Management (Experienced), Office Management (Expert), Accounts Receivable (Skillful), Project Management (Experienced).
Orchestrated recruitment processes, from resume screening to onboarding, ensuring compliance with Joint Commission and HIPAA standards while building a cohesive team.
Pioneered streamlined administrative procedures, optimising user support, inventory management, and data entry processes for improved departmental efficiency.
Analysed security risks and implemented tailored solutions, leveraging Avigilon and WinPak systems to fortify the facility's protective measures.
Drove continuous improvement in security protocols, fostering a culture of vigilance and preparedness, resulting in enhanced safety for patients and staff.
Streamline customer inquiries, achieving swift resolution times. Implement innovative support strategies, enhancing overall satisfaction and loyalty.
Foster strong relationships with cross-functional teams to address complex customer issues. Contribute to knowledge base expansion, improving team efficiency.
Meticulously document customer interactions, ensuring accurate records. Analyse trends in customer feedback to identify areas for service improvement.
Propose and implement new support tools, streamlining processes. Develop creative solutions to recurring customer challenges, boosting operational efficiency.
Provide empathetic, patient support to diverse customers. Mentor new team members, fostering a collaborative and knowledge-sharing environment.
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