Part-Time Field Service

Career Portfolio provided by Nexxt

I emailed the results to the NOC I had to wait for 3 hours to rec"d a release code. Management Change 1/30/18

Jimmy Grant

Glenarden,MD 20706

Job Function: Information Technology, Engineering & Architecture, Public Utilities & Services

Portfolio: https://www.nexxt.com/p/5D1F3BFD-8D8C-47F5-A32E-0C60CEA75BE7

Work Experience

Part-Time Field Service Engineer

Field Nation, LLC

Dec '18 - Jun '19 (6 Months)

Field Nation, LLC. 12/2018-06/2019 Part-Time Field Service Engineer I arrived onsite checked in online and I called into the Blueprint Support Desk. I met up with the Chief Engineer and I explained the reason for my visit and I was escorted to Room 701and I met with the World Cinema Tech and I was able to test the Guest Network, successful and moved to Room 702 and tested successfully. We down Room 305 where we troubleshoot extensively by logging onto both wireless networks and testing the connectivity and the signal would drop and the World Cinema tried using another remote and he also tried swapping out the TV's control box and I was directed to locate AP near Room 302 and Room 312 located near Room 318 APs and swap one with the other for testing purposes and after testing, it was decided that the site wireless network needs to remapped to find out the where the weak and strongest are located on the relative issues on the floors, so I was directed to reinstalled the APs to there original locations and to call the Blueprint Support Desk to checkout with them I arrived onsite checked in online and I met up with the MOD and he esorted to the Back Office where I rec'd the shipment and I called into the Support Desk and I was transfered to the X-Store Conversion Team and I made contact with Sam. I started the process by installing the Server to the network switches and notified Sam after it was up and he directed me to start X-Store Conversion with Reg # 1 and after installing the new equipment and everything tested successfully except the cash drawer would not open and so after spending some troubleshooting, it was decided by Sam and the Conversion Team that the Register# 1 cash may need to be replaced after doing some further testing when the Store Mgr shows up with the keys and so I was release from the site by Sam from the X-Store Conversion Team. Task marked complete by Jimmy Grant at 1/9/2019 at 3:06 PM(EDT) I arrived onsite check-in online and I went inside and I met up with the MOD and also with the other Tec and I also called into the Dispatch Desk and I checked in with her also. So I was able to assist with the changes of Hydra cables and separted the cable covers and the old cable adapters into separted boxes for 28 End Users and made sure that End Users did not have any issues with their Tarus Boxes and we took some photos and uploaded to the Help Desk and we were release from the site. Task marked complete by Jimmy Grant at 2/19/2019 at 12:57 PM(EDTI arrived onsite checked in online and I to wait for about 30 minutes for the Owners to arrived to open up and I went inside and explained the reason for my visit and I checked into the Support Desk and I was told by the Merchant that the site had a power outage due to a storm and when the system came back up the POS was offline and would not come back on to process credit cards and a Comcast Tech came in and replaced the old modem with a new modem and testing the POS cabling he found out that the Harbour Touch router needed to be re-configured and we able to recieve internet connectivity and the Merchant was able to process a credit card transaction, successfully. Task marked complete by Jimmy Grant at 6/1/2019 at 2:27 PM(EDT) Field Nation, LLC. 12/16/15 -201*-****-**** Part-Time, Field Service Engineer I do have some experience with installation of MS 365 and WINS 8 to WINS 10 upgrades to End Users. GSH Repair HSIAHEALTHCHECK 2/5/18 Motel 6, Linthicum Heights, MD. I arrived onsite checked online and I into GGE Dispatch and Checked in with them and I also checked into Front Desk and the Mgr was contacted for the reason for the visit and I also checked into the Velocity NOC and I rec'd some additional instructions to follow. I re'cd an escort to the location of the acces points.So I with the speed tests on all 3 levels of the site and I also search for the dead zones recorded the locations and after waiting some long periods of contacting the NOC I given some instructions to go up into the attic to move the location of the 3 access points closer together and do some additional speed tests and go around the entire complex on all 3 levels and I was to do some more speed tests and checked for dead zones were gone, so I recorded and report some better results the NOC and Pinnacle-Tribeca at Camp Springs, MD Rental and RetailThe 1st visit I arrived onsite checked in online and i met up with the POC and I rec'd the shipment of the 2 wireless routers and the 16 port switch and after looking over the network rack and saw that the 16 port switch was not so i called the Tech Support and explained the situation and I also took photo sent it to Tech Support show what it looks like and I was directed to hook up the network cables anyway and that he woiuld send over nite another network switch with 24 ports and I assisted with change over and speed tests with the local ISP and I also configured the wirless but I still was able to connect the End Users to the internet and we ran out of time. I 2nd visit I was able to confirm the connection of the ISP modem was good and I was able to assist Tech Support with the reconfiguration of the wirless router and replaced the 16 port switch with a 24 port network switch and I was able to connect the business office and the leaseing center with internet and I also was able to connect all of the End Users with connectivity to the network printer and i also loaded allof the End Users with teamviewer for remote loading of all the MS word apps. and I also assited Tech Support with configuration of the other wirleess router to be use as an access for an adjacent building and we werenot able to get a stable connection. to connect to finish the configuration and we ran out time and I was release from the site by Tech Support.

Help Desk

Wartsila, Annapolis, MD

Jan '18 - Dec '18 (11 Months)

Keyboard on laptop does not work when it is out of the docking station 1/18/18, Wartsila Annapolis, MD: I met with the End User and showed that he was not able to use his keyboard after installing Wins 10 after undocking from the docking station, so I directed the End User to restore his laptop to the docking station and reboot his computer and afterwards logon and have him right click the start menu and highlight the run and type devmgmt.msc and expand the keyboard menu and click on the Standard ps/2 Keyboard driver but the update menu was grayed out and that would have to be done remotely by thier Help Desk.

Replaced Kitchen Controller

Corner Bakery

Dec '17 - Dec '17 (0 Months)

Replaced Kitchen Controller for Corner Bakery, Washinton, DC 12/2017 I arrived onsite at pickup point and checked online went to the site location and I called inside to dispatch and I met up with the MOD and I was the location of the controller, so I contacted the Support desk and I took before photos of both ends of the controller connection, so I swapped out the old controller with the new controller and worked with support to try get the displays up and functioning normal but the we lost connectivity on the controlller after doing a reset, so I did a trace of the cabling and I also tested and the results showed the signal was intermitted and the Support Tech and i decided that the ethernet cable need to be replace the cable for the controller to the wall jack during the 1st visit and so on the 2nd visit I was able to disconnect old cable and installed the new cable from the new controller the wall jack and we got a good connection with activity and we were able to reset, the Salad display, the hot grrill and the express to revert back to normal operation for all the odering stations, successfully and I was release by Support

Vonage Rep Anthony

National Forum For Black Public Administration, Washington, DC

Nov '17 - Dec '17 (1 Month)

National Forum For Black Public Administration Washington DC 11/27/2017 I arrived onsite checked in online and I also checked in at the security desk and I rec'd access to Office and I met up the POD and I rec'd the Ploycom soundstation 7000 and I assisted with installation and the configuration process and we were able to rec'd inbound and make outbound calls, successfully and we were able to replace the VVX 500 with the VVX 7000 and we also got another request to replace a broken VVX 1500 that had a broken display with another VVX 1500 for the EXEC Office the vonage Remote Tech was able to move the profile from the original EXEC phone but we were not able connec t to phone remotley to load the new software apps, so after trying to connect the phone via my laptop, it was decided by Vonage Rep Anthony to request that the End User to ship the phone into Vonage for them to load the all of the software apps and return to the EXEC phone to the End User and Vonage requested that forThe Contactor other End User who needed a dedicated phone for her use the MOD neede to decide a name for the assigned Contractor for ext 105 and email it to Vonage and I was release from the site by Vonage.

Onsite Field Engineer

Unistalled and Reinstalled Software for SITA

Sep '17 - Sep '17 (0 Months)

Unistalled and Reinstalled Software for SITA/ETHIAD/DCA, Wash DC Onsite Field Engineer: 9/2017 I arrived onsite for the 1st visit and I called into the Help Desk and I was able to performed the Big Fix on 3 out of the 5 End Users and with it was done,successfully and with some scheduling issues that had delay the other 2 End Users. The 2 revisit I was able to complete the Big Fix process, the other 2 End Users, successfully and I was release from the site

Onsite Field Engineer

Networking Troubleshooting and Repairs of VOIP

Jan '17 (2016 Years)

Onsite Field Engineer, Networking Troubleshooting and Repairs of VOIP phone system 1/9/2017 I arrived onsite and checked in and also with POC, I rec'd access to the network room, so I able to prepare laptop to connect to the cisco router to the console. I called up the Remote Engineer at Vonage and I assisted with the troubleshooting and configuration of both network switches and by disconnecting the Ethernet cable from switch #2 at port #5 and from switch #1 at port #10. We tested the phones in the conference room, the video conference room and the board room and all of the tests were, successful. Onsite Field Engineer, Networking Configuration and Testing of WiFi: 1/11/2017 I arrived onsite checked in with Help Desk and I also checked with the MOD and I rec'd access to the network closet, so I contacted the Remote Engineer and started the process identifying the USB Device for Wi Fi and I connect it to my laptop to downloaded the software for the Wi Fi USB device and setup the menu for the Capitol One and we also had to contact ATT Rep to make the IP match up with them for internet connectivity and the re-connected WiFi USB Deivce to the modem, I also checked the MOD to insure that End Users have access to their WiFi network, successfully. I rec'd a release code from the Help Desk 7.14E.01. Onsite Field Engineer Networking Of Cisco Switch and Pin Pads: 1/24/2017 I arrived onsite and checked in with Tech Support, I met with the Store's MOD and I rec'd the shipment and I did a quick inventory of all the parts. I unboxed the Cisco network switch and I the power cable from under the middle counter the power supply and I ran a Ethernet cable from reg #1 the data jack to port #10 of the network switch and another Ethernet cable from reg#1 to port #1 of the network switch. I started with reg#2 pin installed and configured to the network and rebooted and called up Chico's Tech Support for the software update process and assisted with the testing, successfully and I disconnected the old pin pad boxed it up and I performed procedures on reg#1's pin pad as per instructions. I also had to do some troubleshooting on reg #2 and re-tested, successfully and also had to reposition the cisco network switch for the Store's MOD underneath the middle cabinet. Onsite Field Engineer Networking Troubleshooting, Repairs and Testing of Wi Fi: 1/24/2017 I arrived onsite and checked in with the MOD and I had to wait for an a Maint escort to access to the telephone closet and the network switches room and I also checked in with the Blueprint Tech Support. I tested and the connections of the Comcast modems inside the telephone closet they tested good and we went into the network switches room to test and troubleshoot the ports related to the modems, so after some long time back and fourth from the telephone closet to the network switches room we able to locate the Ethernet cable for the modem I swapped out a couple of cables. I was directed to re-punch down the patch panel connector and reboot sw#1 and I waited for some more remote testing and we were able to connect to the WiFi network and checked the front to verify internet connections with the staff members and I also had to for the Remote Engineer to verify with Comcast for completion of being back online with them.

Onsite Field Engineer

Dec '16 - Sep '17 (9 Months)

Onsite Field Engineer: 12/13/2016 Networking of a New POE for VOIP phones I arrived onsite I checked with POMEROY, the site Rep and the YRC Tech Support for further instructions and I rec'd the shipment and I did a quick inventory. I started with installation of the new Cisco 2960 network switch and I made a run of CAT 5E cable from the network rack up over the drop ceiling for about 75ft to the warehouse area for the Dock Phone location I terminated both ends and I called Tech Support and he checked the configuration and rec'd what he need and also I powered down the legacy Cisco switch and I transfer the port cables to the new Cisco switch as per instructions and I was able to start connecting 10 of the new ip phones. I contacted Tech Support and we rec'd notice for the End Users that printer 13 and printer were offline and we had to troubleshoot by locating the by tracing the jack to the patch panel and we were able to get both printers back online and complete the installation of all the IP phones, successfully. I was release by YRC Tech Support Shannon.

Temp, Deployment Engineer

Fannie Mae, Herndon, Reston, VA

Mar '15 - Apr '15 (1 Month)

i3int, Inc. 03/15-04/15 Temp, Deployment Engineer Fannie Mae, Herndon Reston, VA Assisted in the Windows XP to 8.1, Peer to Peer Migration Process for End Users from start to finish, successfully

MD, Wash. DC and Alexandria

Wells Fargo Advisor Project, Alexandria, VA

Nov '14 - Dec '14 (1 Month)

Wells Fargo Advisor Project, 11/14 12/14 MD, Wash. DC and Alexandria, VA Field Service Engineer Onsite to assisted the EU with memory upgrades of desktops and laptops and upload to A spreadsheet and also with some schedule pc data migration for pc refresh, from Win XP to Wins7, successfully.

Northern VA, MD and Southern, MD

TJMaxx

Aug '14 - Sep '15 (1 Year, 1 Month)

TJMaxx/Marshalls IBM Blade Server Swap Project, 8/14 9/11/15, Northern VA, MD and Southern, MD. Using the SCCM Blade Install Instructions: - Swap SCCM blade in port 1 of the blade center, Verify host communications, preform VM domain join and contact command center to verify domain join. - Pack old equipment for return using pre printed return air bill found in the new SCCM Blade box. Call FedEx for pickup. - Check out with the command center before departing site. Reported any equipment returns to the command center.

Sykesville, MD

The Home Depot Stores, Alexandria, VA

Aug '14 - Sep '14 (1 Month)

The Home Depot Stores, 8/14 - 9/14 Alexandria, VA, - Sykesville, MD Field Service Engineer Onsite assisted with the Wins7 Project of the POS, successfully.

Field Service Engineer

Wells Fargo Bank, Frederick, MD

May '14 - Aug '14 (4 Months)

Wells Fargo Bank, 5/14 8/14. Baltimore, and Frederick, MD Field Service Engineer Assisted the Staff End Users with de-installs moves and reinstallations of their workstations and network printers configurations for their new locations, successfully.

Glen Burnie, Gaithersburg, and Baltimore MD

Essintial Enterprise Solutions, Baltimore, MD

Mar '14 - May '14 (2 Months)

Essintial Enterprise Solutions, 3/14 5/14. Glen Burnie, Gaithersburg, and Baltimore MD; No.VA Field Service Engineer Assisted with PMs, memory upgrades, data migrations, and restoration of Wins7 PC Refresh of Back Offices. (Essintial is the successor company to Halifax Corp., below)

MD, No.VA, PA

Dell, Inc

May '13 - Nov '13 (6 Months)

Dell, Inc., 5/13 11/13. MD, No.VA, PA, and Washington DC Field Service Tech (Part-time) Win7 data migration of desktops, network printers, Job Stations, Video Gaming, Kiosks. Swap out of server blades and PC Refresh.

Part-Time, Field Service Engineer

KaiserPermanente, Largo, MD

Feb '13 - Feb '13 (0 Months)

Advantage Technical Resourcing, 09/ - Present Part-Time, Field Service Engineer Xerox Corp (KaiserPermanente), 1/13 2/13. Baltimore and Largo MD Temp Field Service Tech Install of new multi-function printers, local printers and network printers for newly built Medical Centres. Configuration and the successful testing of the newly installed printers.

Temp Field Service Eng

Xerox Corp, Washington, DC

Aug '12 - Feb '13 (6 Months)

Xerox Corp, 8/12 2/13. Washington DC Temp Field Service Eng Configuration and encryption software for the multi-function printers for the HUD network installations.

Onsite PC Technician (Part-time)

Insight Direct (CNA), Washington, DC

Aug '12 - Dec '12 (4 Months)

Insight Direct (CNA), 8/12 12/12. Washington, DC Onsite PC Technician (Part-time) Performed asset management, adds, moves of PCs. Wins7 data migrations and PC Refresh of desktops and laptops.

Pikesville and Kennsington MD

Genesis Rehab System, Alexandria, VA

Jun '12 - Jun '12 (0 Months)

Genesis Rehab System, 6/20/12 6/28/12. Pikesville and Kennsington MD; Alexandria VA Field Service Eng Assisted with the Rox Mobile Project deployment of Apple Mini-MACs and I-Touch devices and wireless communication for Medical staffers Performed the familiarization training to the Medical Staffers.

Temp Field Service Eng

SARCOM, Woodbridge, VA

Mar '12 - Mar '12 (0 Months)

SARCOM, 3/12/12 3/15/12. Woodbridge VA Temp Field Service Eng Assisted with the newly open Community College, installation of desktops, network printers.

PC Technician

GDIT, Washington, DC

Mar '12 - Jun '12 (3 Months)

GDIT, 3/12 6/12. Washington DC PC Technician PC Staging and deployment of desktops\laptops and Win7 data migrations.

Temp Field Service Eng

Insight Direct, Catonsville, MD

Feb '12 - Feb '12 (0 Months)

Insight Direct, 2/07/12 2/23/12. Catonsville MD Temp Field Service Eng PC Refresh of a Workstation.

Columbia, Belair, and Odenton MD

SARCOM, Odenton, MD

Dec '11 - Jan '12 (2 Months)

SARCOM, 12/11 01/12. Columbia, Belair, and Odenton MD Field Service Eng Deployment of VoIP phones and controllers for New Home Model Agents.

Silver Spring and Rockville MD

CompuCom, Rockville, MD

Sep '11 - Dec '11 (3 Months)

CompuCom, 09/11 12/11. Silver Spring and Rockville MD; Alexandria, VA PC Field Technician Troubleshooting calls for Break-fix and repairs of POS equipment, servers and network printers.

Part-Time, Field Service Engineer

Advantage Technical Resourcing, Columbia, MD

Mar '11 - Mar '11 (0 Months)

Advantage Technical Resourcing, 09/ - Present Part-Time, Field Service Engineer Knights Of Columbus Field Agents, 02/11 03/11. Columbia,MD, Belair MD; Newark DE Temp Field Service Eng PC Refresh of Laptops, and wireless configuration to a VPN network for designated Field Agents. Field Solutions,LLC. 07 / Present Part-Time, Field Service Engineer

Onsite Field Tech

Halifax Corp, Woodbridge, VA

Nov '10 - Dec '10 (1 Month)

Halifax Corp, 11/10 12/10. Alexandria, Arlington, and Woodbridge VA Onsite Field Tech PC Fresh of servers, network printers, POS equipment, and wireless scanners. The Body Shop, 10/11/2010. Baltimore MD Field Service Eng Deployment of POS equipment and a network printer. Christopher & Banks Store, 6/02/10. Charlottesville VA Field Service Eng Performed the deployment of POS equipment.

Field Service Eng

SARCOM, Columbia, MD

Jun '10 - Jun '10 (0 Months)

SARCOM, 6/22/10 6/24/10. Columbia MD Field Service Eng Win7 data migration of desktops and laptops. Installation and configuration of encryption software. Field Solutions, LLC. 07 / Present Part-Time, Field Service Engineer Anne Maries Hallmark, 5/23/10. California MD Field Service Eng Deployment of POS equipment and a network printer.

Baltimore MD

Halifax Corp, Washington, DC

Jan '10 - Apr '10 (3 Months)

Halifax Corp, 1/10 4/10. Washington DC; Alexandria VA; Baltimore MD Onsite Field Tech As a Sub-Contractor, contracted to replace workstations, servers, routers and switches for the Client at various scheduled locations. My duties included but limited to installing new Equipment, configuring the devices, connect all cabling in accordance with the clients Standards, test to make sure all devices have connectivity, cleanup area and ensure the site is secure before departure.

Network Technician

CVS Headquarters, Woonsocket, RI

Dec '09 - Dec '09 (0 Months)

HP (CVS Headquarters), 12/07/09- 12/11/09. Woonsocket, RI Network Technician Assigned as trainee to accomplish the objective of certification of deployment of IBM servers, 225x and 3200x models which include the process of backups of the storage data from a UNIX ops to a remote server, the breaking of the arrays and the building of the arrays of both the 225x and the 3200 IBM Models, the removal and the replacement of the hard drives, and restoring the storage data to a LINUX ops and the primarily erasing the data from the old hard drives, before shipment to depot level maintenance.

PC Technician

IT Solutions-LCC, Ft.Meade, MD

Oct '09 - Nov '09 (1 Month)

IT Solutions-LCC, 10/09 11/09. Ft.Meade MD PC Technician As an active team member worked on a Laptop Refresh Project with objective to check-in Dell 610 and Dell 620, backup the users data to the H drive and delete the laptops from the AD work group and ad to the user to an encryption network.

Silver Spring and Rockville MD; Newark DE Customer Service Eng

Rockville, MD

Sep '09 - Oct '09 (1 Month)

Trader Joes IS Dept, 09/09 10/09. Silver Spring and Rockville MD; Newark DE Customer Service Eng Performed PM on the Clients store POS cpu s and data cabinets at assigned locations. Serviced by opening up the cpu s, vacuuming out and blow out dust of each and cleaned the scanners, display units and printers of each workstation and rebooting for network verification.

PC Technician

JHSPH IS Dept, Baltimore, MD

Jul '09 - Sep '09 (2 Months)

JHSPH IS Dept, 07/09 09/09. Baltimore MD PC Technician As 1 of a team of 4 members we performed the removal of old anti-virus software and installed the latest required Symantec Corp software and other software upgrades for scheduled Students laptops.

PC Tech for the PC Refresh Project

Technisource, Washington, DC

Feb '09 - Jun '09 (4 Months)

Technisource, 02/09 06/09. Washington DC PC Deployment Tech Hired as a PC Tech for the PC Refresh Project, assigned to the Onsite Project Mgr. to upgrade of the IMF staff members Legacy IBM laptops and desktops to the new asset IBM Lenova, X200, T400 and T500 laptops and the re-imagine from Wins XP to VISTA software operating system.

Landover Hills and Riverdale MD

Insight Direct, Riverdale, MD

Nov '08 - Dec '08 (1 Month)

Insight Direct, 11/08 12/08. Landover Hills and Riverdale MD Field Service Eng Assigned for the ISP Deployment Project, assigned to the Clients customer store sites at various locations, in MD. As per scheduled instructions performed, primarily S3 Server upgrades with Sata, hard drives and barcode scanners and secondarily the upgrades became more involved with the Re- plat formation of the customers ISP and upgrade MRI HD.

Field Service Eng

Field Solutions, LLC, Sterling, VA

Aug '08 - Aug '08 (0 Months)

Field Solutions, LLC, 08/11/08 08/15/08. Front Royal and Sterling VA Field Service Eng As a part-time Sub-Contractor assisted with a SERVICE ORDER_COMPAQ. A new PC that was being shipped to the customers site. To swap out the old PC and configured with a Halifax Corp tech support for the customer.

PC Technician

TEK Systems, Baltimore, MD

Aug '08 - Sep '08 (1 Month)

TEK Systems, 08/08 09/08. Baltimore MD PC Technician As 1 of a team of 4 members we performed the removal of old anti-virus software and installed the latest required Symantec Corp software and other software upgrades for scheduled Summer Students laptops. Field Solutions, LLC. 07 / Present Part-Time, Field Service Engineer

Field Technician I

Richmond VA, Philadelphia, PA

Jul '08 - Jul '08 (0 Months)

Technisource Deployment, 07/07/08 07/31/08. Philadelphia PA; Richmond VA Field Technician I As a Team member we visited various, scheduled retail store locations, to survey the existing voice and data cabling to determine the wherewithal of installing new network and telephone cable to install new computer equipment.

PC Tech

FCC, Washington, DC

Jun '08 - Jun '08 (0 Months)

FCC, 06/02/08 06/10/08. Washington DC PC Tech Assisted as team member with the verification of the annual inventory of the Clients assigned assets, with the use of a handheld scanner and replace the old color coded stickers with designated color coded stickers. Field Solutions, LLC. 07 / Present Part-Time, Field Service Engineer

Field Service Eng

Fujitsu Transaction Solutions, Bethesda, MD

May '08 - May '08 (0 Months)

Fujitsu Transaction Solutions, 05/21/08 05/22/08. Bethesda MD Field Service Eng Day1: Introduction to GC General Contractor, called the Fujitsu Project Manager. Located the equipment to be install to the Data Cabinet, the Manager's workstation and both POS stations and configured each asset. Day 2: Installed the UPS and Battery Backup units assist with the LAN cables, configuration verifications with a Retail Support Analyst to configure the network printer.

PC Refresh Technician

Medstar, Washington, DC

Mar '08 - Apr '08 (1 Month)

Medstar, 03/08 04/08. Washington DC PC Refresh Technician Performed pc refresh on IBM ThinkPads, and HP Compaq laptops, Notebook Tablets by running PCT, installing security patches, configurations for Ethernet and wireless connections and also by installing software encryption applications from the Altiris deployment console to the MedStar Hospital staff at the Washington Hospital Center.

Part-Time Customer Service Engineer

American Consulting Group

Nov '07 - Oct '09 (1 Year, 11 Months)

American Consulting Group 11/07 10/09 Part-Time Customer Service Engineer

returning Part-time

Seven Eleven Corp, Baltimore, MD

Nov '07 - Jul '09 (1 Year, 8 Months)

Seven Eleven Corp., 11/07 07/09. Camp Springs, Laurel, and Baltimore MD PC Deployment Tech As a returning Part-time, PC Tech with the POS Upgrade of the Clients store software and hardware which involves the printing out of a financial report from the designated CPU, the automatic data backup from pos, cpu to the ISP and the removal of all the legacy cpu and associated hardware from the network and the setup and configuration the new asset cpu and all of the new associated hardware powered on to receive a new MAC address configure to the ISP server.

PC Technician

US Department of Education, Washington, DC

Nov '07 - Feb '08 (3 Months)

US Department of Education, 11/07 02/08. Washington DC PC Technician Worked as a Sub-Contractor for ITG to perform IT asset inventory for the Department of Education at various locations. Assisted with change of custody for laptops and scanners helped with inventory of new and used office equipment configurations and testing of the new devices. Field Solutions, LLC. 07 / Present Part-Time, Field Service Engineer

PC Technician

Decision One/EDS Corp, Dulles, VA

Aug '07 - Oct '07 (2 Months)

Decision One/EDS Corp, 08/07 10/07. Dulles VA PC Technician Perform maintenance on United Airlines, computer equipment, Dell/HP desktops, laptops and Okidata and 320 Epson Printers. Assisted with the software upgrades from Win95-98 to Wins XP OPS with Symantecs ghosting and with the deployment of Dell 745 desktops and Dell 620 Laptops. Assisted with the installation of Cisco Access Points

Lead PC Technician

Fujitsu Transaction Solutions, Bethesda, MD

Jul '07 - Feb '08 (7 Months)

Fujitsu Transaction Solutions, 07/07 02/08. Bethesda MD Lead PC Technician Service retail customers with Preventive Maintenance and Upgrades of memory De-installs of the UPS units and installs of new UPS units and new Dell servers. The cleaning out the customers 2 4 ft Black Box Data Cabinets to configure the new Dell server to the Cisco router switches to the proper terminals to the Stores network.

Part-Time, Field Service Engineer

Field Solutions, LLC

Jan '07 - Jul '19 (12 Years, 6 Months)

Field Solutions, LLC. 07 / Present Part-Time, Field Service Engineer KFCS Security Cameras Repairs, 11/12/15 Arrived onsite and removed and replaced security cameras #6,#9 and #3 and I had to replace a 1amp fuse for camera# 6, I also had to exchange camera #6 with camera #3 and make some adjustments moves with camera #9, took photos of POS connectors of Reg#3, Reg#4, Reg#2 and Reg#1 and also the USB printer and uploaded to **********@******.*** and troubleshoot audio 2 and 3 by reconnected power cable and all of the cameras tested, successfully.

Frederick and Crofton MD

Insight Direct, Crofton, MD

Aug '06 - Mar '07 (7 Months)

Insight Direct, 08/06 03/07. Frederick and

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