It Support Help Desk

Christopher Livingston

*** ***** ***** ** *** ***

Houston, Texas 77450

Tel: 346-***-****

Work Summary:

IT professional with 20+ years of experience and proven skills in hardware installation and maintenance. Seeking to expand and broaden my work knowledge and expertise/

Work Experience:

Consultant

Q and S Technology - Houston, TX

April 2021 to Present

Providing IT assistance to staff and customers.

Training end-users on hardware functionality and software programs.

Resolving logged errors in a timely manner.

Monitoring hardware, software, and system performance metrics.

Updating computer software. as well as upgrading hardware and systems.

Maintaining databases and ensuring system security.

Documenting processes and performing diagnostic tests.

Keeping track of technological advancements and trends in IT support.

Helpdesk/Desktop Technician Manager

Bechtel - Houston, TX

April 2001 to April 2021

Exceptional interpersonal and communication skills.

Experience troubleshooting systems

Skilled in database programming and software installation

Proficient with MAC and OS

Excellent written and oral communication skills

Familiar with a range of software and hardware

Tech Responsible for building pumping stations along KXL pipeline

Responsible for installing network at the Motiva chemical plant

IT Help Desk Lead

A.I.G - Houston, TX

January 1997 to May 2001

install and configure computer hardware operating systems and applications

monitor and maintain computer systems and networks

talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

troubleshoot system and network problems, diagnosing and solving hardware or software faults

replace parts as required

provide support, including procedural documentation and relevant reports

follow diagrams and written instructions to repair a fault or set up a system

support the roll-out of new applications

set up new users' accounts and profiles and deal with password issues

respond within agreed time limits to call-outs

Qualifications and Familiar with:

IT support, Mechanical engineering, Technical support, Active Directory, LAN, Windows, Computer networking, SolidWorks, Firewall, Network support, AutoCAD, Microstation, TCP/IP, Operating systems, Cloud computing, Microsoft Exchange, Help desk, WAN, VPN, DHCP, Microsoft Windows Server, Network infrastructure, ServiceNow, Happy Fox.

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