Accounts Payable Customer Support

Wendla B. Price

Summerville, SC 843-***-**** ******.*******@*****.*** linkedin.com/in/

Administration & Office Management

Self-motivated administrative, accounting, and operations leader with 10+ years of management experience. Provide outstanding support to internal and external customers. Experienced day-to-day operational support, payroll, billing, and HR. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction, and the bottom line. Quick to learn all aspects of administrative and customer support positions.

Core Competencies

• Office Management • Accounts Payable & Receivable • General Ledger Adjustments

• Teambuilding & Supervision • Quality Customer Service • Records Mgmt.

• Bookkeeping & Payroll • Collections & Sales • Microsoft Office Professional Experience

Holiday Inn Riverview

Business Controller 2020-Present

Responsible for overall financial heath of hotel and restaurant. Report financial statements to owners. I manage the operations of all accounts department, oversee budgets, cash flow analysis and audits.

• Work with colleagues in the FOC regarding external financial contacts, such as external auditors, tax authorities, banks etc.

• Ownership of internal control procedures.

• Work closely with the FOC to review all financial transactions in the business.

• Business planning, long and short-term forecasting.

• Management, cash flow planning, inventory management, investment preparations and follow up.

• Preparation of financial statements for the Company, monitoring of the GL system, watching for trends, and maintain and/or develop financial statement models.

• Documentation, implementation, monitoring and enhancement of policies and procedures, as well as internal controls.

• Coordinate and lead the preparation of the budget and financial forecasts.

• Drive greater efficiency throughout the accounting function with a focus on continuous improvement. Change Healthcare 2018-2020

AR Specialist

Assist callers with inquiries, complaints, or problems regarding medical claims. Identify current and potential billing issues specific to outstanding receivable. Research and re-bill unpaid claims, and present data to appropriate parties and partnering to develop resolutions. Correct all errors on electronic error reports using all available information. Present data to appropriate parties and partners to develop resolutions. Participates in daily production assignments Key Accomplishments:

• Collect payments for over 350 medical laboratories. AHT Cooling Systems 2017-2018

Warranty & Service Coordinator

Assisted with orders for manufacturers' part orders. Routed parts to customers in need of immediate assistance. Collaborated with corporate on warranty parts reimbursement. Allocated parts for the service department. Worked with SAP system and locating inventory.

Key Accomplishments:

• Billed warranty parts over 350,000 each month for a new environment-friendly company.

• Assisted with servicing a large client containing over 300 store openings in six months. Hampton Inn & Suites– North Charleston, SC 2017-2018 Night Auditor

Operated front office operating system to generate revenue or allowances and or expenses reports in the form of the Guest Ledger Summary and the Daily Restaurant Summary. Performed night audit of hotel and outlet for revenue as per existing procedure. Prepared pre-post room revenue report audit and assessed adjustment after revenue posting. Monitored audit journals and reports from front office computer system and point of service. Performed adjustments and corrections and rectify all computer problems that occurred during night shifts. Key Accomplishments:

• Successfully resolved customer complaints and issues to ensure exceptional customer satisfaction.

• Developed a strong rapport with each customer.

• Acted as manager each night

KPS Government Contracting – Charleston, SC 2016

Payroll Specialist Auditor

Performed account balance and payroll reconciliations. Prepared financial reports for accounting and auditing purposes. Prepared periodic payroll reports for review by management. Key Accomplishments:

• Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation.

Accountemps – Charleston, SC 2015-2016

Payroll & Accountant

Managed payroll of PTO garnishments, disbursements, HR functions, processing of checks, distribution payroll taxes, general ledger handling of retirement into state retirement accounts with biweekly payroll. Professional Financial Services – North Charleston, SC 2013-2015 Administrative Assistant

Processed cash, credit, and check payments daily. Prepared paperwork for the month-end posting and coding for branch accounting. Processed credit checks and research for tentative clients. Worked with various computer programs, TCI, SCDMV, Excel, Source Check, and Employment Agencies. Verified automobile insurance for openings of new or revised loans. Conducted audits with internal and external auditors. Key Accomplishments:

• Recognized for consistently meeting and exceeding goals. City of Charleston – Payroll Specialist

Additional Experience

Haynes Government Contractor – Payroll Specialist H&R Block – District Operations Coordinator Trident Medical Hospital – Production Supervisor

Education

Master of Business Administration

Charleston Southern University - Charleston, SC Bachelor of Arts in Business Management Charleston Southern University - Charleston

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