Team Leader Members

Joanna Ludacka

*** ******** **, ************, ********* 60532 - 630-***-**** – *.*.*******@*****.*** Objectives

Extensive experience as a Leader, collaborating with others and bringing a positive energy into Team dynamics with experience of motivating Team members. Highly competent communicator who can successfully interact with patients and customers, teams, associates and principals. Proven ability to identify responsibility objectives to achieve business needs. Highly effective interpersonal skills. Strong analytical, negotiation and problem-solving capabilities. Solid understanding of customer / patients’ needs, high level of accuracy and strong attention to details. Ability to accurately prioritize tasks based on customer requirements. Ability to work under strict time constraints in fast-paced environments. Proven leadership talents.

Summary

An experienced Customer Advocate, Sales and Operations professional. Extensive experience in team leadership. Responsible for coordination of operations with other departments like Marketing, Scheduling and Treatment. Responsible for clinical inventory and continuously worked on process improvement. Responsible for safety, problem and incident management. A team leader with the inimitable skills necessary to successfully complete a multitude of tasks and bring real solutions to the business. Responsible for Team training in the area of standard treatment procedures. Proven track in driving performance, customer focus, planning, innovation, teamwork and communication. Proficient in languages commonly used in the global economy like English, Polish, German and Russian.

Skills and Abilities

WordPress

MS Word

MS PowerPoint

Website designer and moderator

MS Excel

MS Publisher

MS Outlook

Professional Experience

David J. Allen DDS MS, Wheaton, Illinois July 2013 – November 2018 Clinical Team Leader and Certified Orthodontic Clinical Assistant

• Monitor and maintain clinical inventory

• Process email and phone orders with multiple orthodontic vendors

• Evaluation of new products

• Ordering 3D printouts from approved vendors

• Performing I-Tero intraoral digital scanning

• Submission of Invisalign cases and assisting doctor with ClinCheck

• Train all new clinical members in area of all treatment procedures

• Organize and facilitate clinical meetings, prepare agendas, implement changes

• Goal settings and performance reviews with Team of supervised clinical members

• Preparing and facilitating rotation meeting for supervised team members John E. Murphy DDS MS, Glen Ellyn, Illinois June 1999 - November 2012 Certified Orthodontic Clinical Assistant

• Perform all Invisalign and all standard orthodontic procedures

• Proficient in OrthoTrac orthodontic software

• Complete digital x-rays (panoramic, cephalometric, wrist, 3D) and digital extra/intra oral photos

• Take alginate and PVS impressions

• Sanitize dental equipment using cold sterile, heat and steam machines

• Discuss concerns and answer questions for patients and parents

• Performed duties in other Departments including but not limited to:

• Scheduling - setting up appointments, maintaining patient flow

• Treatment - assisting doctor with new patient exams

• Financial - credit check, checking benefits and submitting insurance claims, processing payments

• Lab - fabrication of orthodontic appliances

Helena Modrzejewska Polish School in Naperville September 2008 – March 2020

• PSL (Polish as a Second Language) Teacher

• Administrative/Marketing Coordinator

• Weekly newsletter writer

Education

1989-1993 Two years of undergraduate work - Institute of Pedagogy, Early Education Jagiellonian University, Cracow, Poland

1/21/2004 Certified Orthodontic Assistant - Board Exam in Certification of Dental Assisting

University of Illinois at Chicago - Certified in sealants/coronal polishing Joanna Ludacka

Murfreesboro, TN 37219 630-***-**** *.*.*******@*****.*** PROFESSIONAL

SUMMARY

Resourceful Purchaser adept at negotiating with vendors, processing purchase orders, and meeting supply demands. Experienced in managing multiple projects concurrently with precision and efficiency. Proven ability to work both independently and collaboratively in team environments, achieving sales goals and fulfilling customer's requests. Seeking a full-time position to leverage interpersonal, time management, and problem solving skills.

SKILLS

• Data Organization

• Product Sourcing

• Attention to Detail

• Demand Forecasting

• Adaptability

WORK HISTORY

PURCHASING AGENT 11/2021 to 11/2023

Baltic Networks 2200 Ogden Ave Ste 100, Lisle, IL 60532

• Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.

• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.

• Communicated frequently with vendors to manage orders and verify revisions on purchase orders.

• Processed all drop ship orders.

FRAUD PREVENTION REPRESENTATIVE 12/2018 to 11/2021 Baltic Networks 2200 Ogden Ave Ste 100, Lisle, IL 60532

• Contacted customers directly to notify of fraudulent activity and minimize impacts.

• Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity.

• Reviewed transactions and receipts to identify any suspicious activity. EDUCATION

Jagiellonian University, Cracow, Poland

PROFICIENCY

Microsoft Excel, Word, Outlook, Power Point, Publisher, Inventory Planner, Magento, Shopify, DEAR, ZenDesk, Jira

LANGUAGES

Polish

Native or Bilingual

.

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