Supply Chain Operations Manager
Resume:
PROFESIONAL
PROFILE
ACHIEVEMENTS
Dedicated and detail-oriented Operations Manager with a solid background in logistics, information technology and supply chain management. Adept at facilitating the seamless movement of goods via air, road and sea freight while ensuring compliance with international regulations and optimizing efficiency. Possess strong communication skills to coordinate with clients, vendors, and internal teams. Highly organized and solution-focused, with a proven track record of handling multiple shipments, resolving logistical challenges, and delivering exceptional customer service. Proficient in documentation, vendor coordination, and logistics coordination. Committed to upholding safety standards, and continuously improving operational processes to enhance supply chain performance. Seeking an opportunity to contribute expertise to your team and drive success in the fast-paced environment. A dynamic, hardworking Professional with the drive and ability to give opportunities the very best. I am a team player, who is flexible and adaptive to changing environments. Able to work with minimum supervision. I prioritize to maintain well organized work with proper mental focus.
Calmly engaged with angry clients without picking any offense and ultimately resolved their queries leaving them satisfied whilst showcasing professional and excellent customer service.
Diligently answered or made over 200 client calls in a day accurately addressing their needs, complaints, or other issues with products or services.
Successfully kept tabs of the vehicle servicing and maintenance schedules to minimal acceptable maintenance costs.
Implemented a real-time inventory tracking system, reducing stock outs by 20% and improving order fulfillment accuracy by 15%. Streamlined the logistics process by implementing automated documentation systems, resulting in a 30% reduction in paperwork errors and improved efficiency.
Led a team that achieved 100% accuracy in order processing and shipment.
Reduced warehouse overhead cost by 15% by optimizing storage space and inventory management.
CHILESHE CHISESA CV
Cell: +260*********
Address: Lusaka, Zambia
Email: ********@*****.***
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WORK
EXPERIENCE
TRASITION MINERALS INTERNATIONAL
POSITION: OPERATIONS MANAGER
DATE: 10/2024-CURRENTLY
The following are some of my area of focus and responsibilities:
Manage operations: Oversee day-to-day site operations, including planning, scheduling, and coordinating logistics activities.
Meet production targets: Ensure production targets are met within budget and timelines.
Monitor performance metrics: Monitor and control operational performance, identify areas for improvement, and drive process enhancements.
Ensure compliance: Ensure compliance with safety, environmental, health, and quality standards.
Manage inventory: Oversee inventory management, quality control, and cost control.
Select and train staff: Oversee the selection, training, and performance of staff.
Represent the company: Representing the company in dealings with other internal divisions or external agencies.
Budget management: Manage budgets and control cost efficiency. DSV GLOBAL TRANSPORT AND LOGISTICS
POSITION: OPERATION ASSISTANT AIR & SEA FREIGHT
DATE: 02/2022-06/2023
The following were some among my roles and responsibilities:
Collection and opening of files for the documents collected from the agents on time and maintaining the records.
Handle collections and deliveries of all shipments received at the branch.
Conduct Physical Inspections for the Branch to ensure all is in order.
Update delivery ledger and prepare delivery notes on time.
Run office administrative.
Planning of routes and daily activities to ensure that all tasks for the day are taken up.
Ensuring smooth information flow between external contacts and the department on deliveries/collections.
Always driving responsibly and defensively to ensure no accidents happen and ensuring the shipments are always safe.
Always keeping tabs of the vehicle servicing and maintenance schedules to minimal acceptable maintenance costs
Adhering to the safety measures always provided.
Act as a custom liaison.
Page 3
CEVA GLOBAL LOGISTICS/MANICA
POSITION: ASSISTANT WAREHOUSE SUPERVISOR
DATE: 04/2021-11/2021
The following were some among my roles and responsibilities:
Supervising warehouse staff and daily activities.
Managing, evaluating and reporting on warehouse productivity.
Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
Ordering supplies and maintaining suitable inventory levels.
Checking orders, bills, items received, inventory, and deliveries for accuracy.
Maintaining records, reporting relevant information, and preparing any necessary documentation.
Ensuring basic maintenance standards and compliance with health and safety regulations.
Performing a daily inspection of the warehouse grounds.
Coordinating and maintaining fleets and equipment.
Communicating and coordinating with other departments and customers. MANICA/CEVA GLOBAL LOGISTICS
POSITION: LOGISTICIAN
DATE: 06/2020-04/2021
The following were some among my roles and responsibilities:
Management of safety, GPS devices, planning routes, servicing cars, facilitation of immigration and custom formalities, collection of items and documents from vendors and complete deliveries.
Applying for export and import permits for different commodities.
Coordinate with all CRS department managers to determine transport requirements and schedule transport to meet them.
Assist with assessments of local transportation resources and infrastructure, and the contracting of transportation assets.
Coordinate the movement of vehicles and other transportation assets
Ensure the appropriate use, maintenance and repair of all vehicles.
Create and/or modify various systems to manage the movement of vehicles
Keep documents current such as registration, insurance, vehicle logs, daily inspection reports.
Manage fuel requests, fuel stocks and spare parts inventories.
Produce monthly fuel and vehicle use reports.
Ensure that data is input regularly and that required reports are produced. Page 4
Act as liaison between CRS and local government agencies and personnel necessary to keep the CRS vehicle fleet legal and roadworthy. ZAMBIA DIASPORA CONNECT LIMITED
POSITION: ADMINISTRATIVE ASSISTANT
DATE: 07/2019-03/2020
The following were some among my roles and responsibilities:
Coordinate and maintain records for staff office space, phones, company credit cards and office keys.
Maintain Outlook calendar in current and accurate status.
Coordinate meetings and conference calls as needed or anticipated.
Coordinate travel arrangements as needed.
Answering phones promptly and use good judgment to prioritize the distribution of messages in a timely manner.
Prepare meeting materials, assist with the development of PowerPoint presentations, record minutes at various meetings and archive them accordingly.
Keeping inventory of all office supplies and placing orders for replenishment.
Review applications and assessments for completeness and obtain additional information if necessary.
Attend, assist with job fairs, compile and send new hire information to accepted applicants.
Developing electronic and physical filing system for the business.
Generating petty cash and handle petty cash.
Generating bank transfer instructions, ensuring payment of statutory and other expenses.
MILLIONAIRE’S CASINO
POSITION: SURVEILLANCE OFFICER/IT SUPPORT OFFICER
DATE: 12/2016-05/2019
The following were some among my roles and responsibilities:
Ensure the safety and protection of casino quests, employees and property in accordance with casino policies and state law
Monitor casino operation for compliance with rules, regulation and laws
Monitor patron activities for signs of cheating or theft
Occasionally make the round in the casino floor to mingle with the patrons and casino dealer and operators
Coordinate with local police authorities for confirmed sightings of theft.
Monitor cash check-out at the casino counter, monitor casino vault access point. Page 5
Installing, configuring computer system, diagnosing and solving hardware /software faults.
Maintain and monitoring of UPS system
Maintenance of the CCTV and its operations.
MULTICHOICE ZAMBIA
POSITION: CUSTOMER SERVICE REPRESENTATIVE (CSR)
DATE: 01/2016-11/2016
The following were some among my roles and responsibilities:
Effectively manage large amounts of incoming calls.
Generate sales leads, identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using right methods/tools.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take extra mile to engage customers.
AIRTEL TELECOMMUNICATIONS ZAMBIA
POSITION:CUSTOMER SERVICE AGENT/DATA ENTRY OPERATOR DATE: 02/2011-09/2015
The following were some among my roles and responsibilities:
Maintained customer confidence and protected operations by keeping information confidential.
Maintained database by entering new and updated customer and account information.
Managed files and routing of source documents.
Performed all data entry related tasks including sorting, proofing, updating, Mailing and storing.
Effectively manage traffic of incoming calls
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Meet personal/team sales targets and call handling quotas. Page 6
EDUCATIONAL
BACKGROUND
SKILLS
GREEN LIVING INNOVATIONS INSTITUTE
CERTIFICATE IN STORES AND WAREHOUSE MANAGEMENT
MOLEX COLLEGE OF SCIENCES AND EDUCATION
CERTIFICATE IN BUSINESS ADMINISTRATION
AQ SKILL
CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT
PHILANTHROPY UNIVERSITY
CERTIFICATE IN SUPPLY CHAIN MANAGEMENT
UNIVERSITY OF ZAMBIA
CERTIFICATE IN INFORMATION AND COMMUNICATION TECHNOLOGY HANDSWORTH INSTITUTE OF HEALTH SCIENCES AND TECHNOLOGY CERTIFICATE IN TRANSPORT AND LOGISTICS MANAGEMENT
UNIVERSITY OF ZAMBIA
CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY
STRIVING MIND ACADEMY AND CONSULTANT
CERTFICATE IN OPERATING A RIGID DUMP TRUCK
Ability to facilitate immigration and customs formalities, knowledgeable with first aid, administrative support and procedure, ability to utilize maps, GPS system and plan driving routes, knowledge of road systems, Tactical logistical planner, knowledge of safety regulations, ability to work long hours, excellent judgment.
Effective communication, active listening, critical thinking and confident.
Ability to use computer software such as MS Office (i.e. Word, Excel, Power Point).
Exceptional decision-making, abilities that are helpful for understanding the advantages and disadvantages of actions and choosing the most appropriate ones that benefit my workplace.
Outstanding organizational, abilities that allow me to effectively plan and prioritize work activities and complete tasks in an orderly manner.
Strategic thinking, has the ability to develop strategies to achieve organizational goals and adopts strategies to changing conditions.
Possesses good time management skills prioritizes work to meet goals or deadlines. Ability to prioritize and manage multiple tasks to meet deadlines. Page 7
REFERENCES
Mary.K. Haakabinga
Manager Air & Sea Freight
DVS Global Transport and Logistics
Cell: +260*********/+260*********
Email: ****.**********@**.***.***
Kerron Nsamba
Customer Service Supervisor
Multichoice Zambia
Cell: +260*********
Raymond Ngoma
Business Partner and HR,
Airtel Zambia
Cell: +260-***-***-***
Dalitso Phiri
National Customs Manager,
Ceva Global Logistics/Manica Zambia
Cell: +260-***-***-***
Contact this candidate