Executive assistant

OBAOYE, ODUNAYO ESTHER

***b, Aina Akingbala, street Omole phase2 Ojodu Berger, Lagos State

Tel: +234**********, +234**********

Email: **************@*****.***

PROFESSIONAL SUMMARY

A dynamic HR and customer service professional with over five years of experience in administrative management, talent acquisition, and customer relations. Known for driving employee engagement, resolving customer issues efficiently, and implementing process improvements to enhance productivity.

CORE COMPETENCIES

HR Administration and Staff Appraisals

Customer Service Training and Leadership

Conflict Resolution and Problem-Solving

Team Development and Motivation

Procurement Coordination

Multilingual Communication (English, French, Spanish)

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PROFESSIONAL EXPERIENCE

HR Assistant / Team Leader, Customer Service Department

Yomench Limited (2019 – Present)

Conducted skills assessments and recommended training initiatives for team members.

Designed and executed customer service training programs, resulting in a 25% improvement in client satisfaction scores.

Managed staff inductions, appraisals, and overall employee engagement strategies.

Collaborated with cross-functional teams to streamline administrative processes.

Procurement Assistant

Yomench Limited (2020)

Monitored and prepared purchase orders, ensuring timely procurement.

Coordinated with internal and client procurement departments for seamless operations.

Facilitated efficient customs clearance and transportation logistics.

Founder & Customer Relations Manager

Estrella Fashion (2015 – 2020)

Led customer service operations, ensuring an exceptional shopping experience.

Developed client retention programs, increasing repeat purchases.

Handled customer feedback and implemented service enhancements.

Teacher (NYSC)

Meiran Community High School, Lagos State (2012 – 2013)

Educated 30+ students in French and Government subjects, fostering a 20% improvement in exam performance.

Organized debates and quizzes to enhance student engagement.

Resolved conflicts between parents, guardians, and school administration.

HR Assistant

Beetheultimate Ventures (2008)

Developed career development plans and optimized workforce structures.

Conducted employee evaluations to identify training and growth opportunities.

Improved internal communication channels for enhanced collaboration.

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EDUCATION

B.A. (Ed) History and Diplomatic Studies

Tai Solarin University of Education, Ijebu-Ode, Ogun State (2011)

Senior Secondary Certificate Examination (S.S.C.E)

Good Shepherd Comprehensive High School, Meiran, Lagos (2007)

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SKILLS

Leadership and Team Building

Analytical Thinking and Decision-Making

Proficiency in French and Spanish (Learning)

Customer Relations Management

MS Office Suite

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HOBBIES

Reading Sports Travelling Cooking Dancing

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REFERENCES

Available upon request.

Contact this candidate