Customer Service Cash Management
Resume:
ALYSSA DANTUONO
CONTACT
M™% **********@***.***
Medford, NY 11763
ot
EDUCATION
Long Island University- Brookville, NY
Bachelor of Science in Physical Education
May 1997
The Global Institute of Banking
2007
SKILLS
Strong customer service skills
Proficient in handling cash transactions
with accuracy and efficiency
Knowledge of banking regulations and
compliance standards
Experienced in promoting and
recommending financial products
High level of integrity and
commitment to confidentiality
AN CON EN CNN
Excellent organizational and time
management skills
ABOUT ME
Experienced and client-focused banking professional with over 26
years in customer service, cash management, and financial solutions.
Skilled in building strong relationships, resolving customer concerns,
and providing tailored financial guidance. Proven ability to support
operations, coach teams, and promote products to meet client needs
and business goals. Dedicated to delivering excellent service and
fostering trust with clients.
WORK EXPERIENCE
CLIENT CONSULTANT
Flagstar Bank-Shirley, NY 11/1998-10/2024
e Ensured daily accuracy and accountability in cash handling and
balancing.
e Identified and resolved teller discrepancies with efficiency and
attention to detail.
e Processed Currency Transaction Reports (CTRs) for high-value
cash transactions in accordance with regulatory requirements.
e Managed domestic and international wire transfers with
adherence to established protocols.
e Facilitated the buying and selling of foreign currency while
ensuring compliance with relevant policies and procedures.
e¢ Developed a strong understanding of banking rules and
regulations through American Banking Association (ABA)
e¢ Scheduled and organized client appointments using Salesforce
to streamline customer service processes.
e¢ Recommended tailored banking products and services to help
clients achieve their financial goals.
BANK TELLER
Teachers Federal Credit Union- Commack, NY 1/1998-11/1998
e Accurately processed client transactions, including deposits and
withdrawals, while ensuring compliance with banking policies.
e Gained expertise in maintaining and balancing a cash drawer
with precision and accountability.
e Resolved client concerns promptly and effectively, ensuring high
levels of customer satisfaction.
e Developed skills in identifying and reconciling teller discrepancies
to maintain accurate financial records.
Contact this candidate