Customer Service Assistant Manager

Cinnamon Bradley

Fairfield, CA

Professional Summary

Skilled restaurant management professional experienced in overseeing operational aspects, customer relations, office management, catering and maintenance coordination. Successful balancing of exceptional customer service along with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Leslie's Poolmart-Napa, CA

May 2024 to Present

Customer Service ;Assist general manager with daily store duties . Help current pool owners and professional vendors with balancing pool chemistry . Sales call for services and setting up new customers for future deals . Create a sales budget to exceed previous years goals . Inventory management/control Customer Service Representative

Sharp HealthCare-San Diego, CA

March 2022 to July 2023

Assist patients with scheduling appointments while being the liaison between doctor and patient Assistant Manager

Morena Storage-San Diego, CA

May 2021 to November 2021

Assist property manager in day to day activities and serve as a relief to all functions. Marketing, preparing bank deposits, resolve customer disputes, process all payments and keep facility clean, assist with training of new employees.

Call Center Agent

Magellan Health Services-San Diego, CA

December 2020 to May 2021

Provide assistance with members and providers of Blue Shield California within the state health department. Also provided assistance with scheduling appointments for Covid vaccines. Property Manager

Public Storage-Sacramento, CA

October 2010 to December 2020

• Create and update leasing documentation for approved applicants, increasing occupancy on average of 5% annually.

• Manage yearly service budget and negotiate contracts with construction, maintenance and utilities companies.

• Collected rent, security deposit and damage payments, ensuring all accompanying paperwork is completed.

• Scheduled maintenance and renovation with minimal interruption to tenants.

• Collaborated extensively with 100+ tenants on maintenance requests, lease terms and late rent payments decreasing overall delinquency 12% annually.

• Cross trained emphasizing familiarity of district wide training of new employees. Administrative Assistant

San Diego, CA

Restaurant Manager

Huffman’s BBQ and Catering-San Diego, CA

June 1989 to January 2011

Responsible for organizing daily opening and closing operations . Provide catering estimates and follow up with marketing strategies for continued business. Hire proper staff ; payroll assistant for bookkeeper ; ordering correct inventory to assure profit gain and cover standard weekly business ; implement deals to attract new customers; conduct weekly meetings with owners to address concerns of employee retention and ways to increase revenue ; Superior customer service ; customer complaint resolutions; direct interaction with vendors ; prepare and deliver bank deposits ; Education

Some College in Real Estate

San Diego Mesa College - San Diego, CA

February 2008 to January 2010

High school diploma or GED in General Studies

Burroughs High School - Ridgecrest, CA

September 1985 to June 1988

Skills

• Communication skills

• Loss prevention

• Leadership

• Bookkeeping

• Budget

• Documentation

• Problem resolution

• Accounts Payable

• Team building

• Assistant Manager Experience

• Office Management

• Time management

• Conflict resolution

• Contract Negotiation

• Property management

• Employment & labor law

• Administrative support

• Management

• Organizational skills

• Sales

• Clerical experience

• Retail management

• SAP

• Financial

• Strong Financial Skills

• MS Office

• Property leasing

• Behavioral Health

• Cash register

• MS Office, SAP, TEAMS & CC&B

• Contracts

• OneSite

• Real Estate

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