Customer Service Assistant Manager
Resume:
BRIAN WINCHELL
Hardworking and friendly with **+ years experience in retail
Whitehall, NY 12887
****************@*****.***
Professional Summary
Committed retail professional with 10+ years experience and 6 years as an Assistant Manager creating a welcoming environment by providing customers with effective, professional and friendly customer service.
Work Experience
Warehouse Worker
Amazon Warehouse-Granville, NY
November 2024 to Present
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Collaborated with team members to optimize workflow efficiency and meet daily production goals Production Worker
ProTrans International-Fort Edward, NY
August 2023 to September 2024
Hand stacker/plastic wrap machine operator and Forklift operator
• Maintained a clean and organized work area, adhering to safety guidelines at all times
• Collaborated with team members to meet daily production targets and deadlines
• Demonstrated strong attention-to-detail while performing repetitive tasks accurately within specified timeframes
Fifth hand
Finch Paper-Glens Falls, NY
May 2023 to May 2023
Assisting with operations and maintenance of machine room production. Was laid off Overnight Digital Sales Team
Walmart-Queensbury, NY
May 2020 to September 2022
• My duties included moving inventory in the backroom
• Loading trucks
• Fulfilling customer's pick-up orders and or online orders
• Helping members while stocking shelves
• Operate a forklift to load and unload warehouse items
• Cleaning shelves and straightening products accordingly Assistant Manager
Tuesday Morning-Queensbury, NY
April 2013 to August 2019
• Assisting the general manager in organizing
• Verify employee schedules and ensure new hires understand their roles and duties
• Supervising employees during day-to-day tasks
• Providing customer support in escalated situations and managing the overall workflow of a workplace
• Maintaining company protocol and guidelines in the store
• Opening and closing operations
• Balanced registers and the safe daily, prepared bank deposits and daily report sheets. Food Service Leader
Cumberland Farms-Fort Ann, NY
July 2010 to February 2013
• Oversee food preparation and other kitchen operations
• Inspect supplies, equipment, and work areas
• Ensure that employees comply with health and food safety standards
• Order food, equipment, and supplies
• Keep track of sales and order items accordingly
• Drive up overall sales of food for the store
• Customer service
Education
High school diploma
Fort Ann Central School - Fort Ann, NY
September 1995 to June 2008
Skills
• Retail sales (10+ years)
• Warehouse experience (2 years)
• Forklift (2 years)
• Machining
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