Customer Service Quality Control
Resume:
EBONETTE MEREDITH
Opelika, AL *****
******************@***********.***
Professional Summary
Detail-oriented and certified medical billing and coding specialist seeking to leverage comprehensive expertise in medical coding, insurance claims, and revenue cycle management to contribute to the efficient operation of a medical office.
Willing to relocate: Anywhere
Work Experience
Customer Service
Winn Dixie
May 2023 to Present
• Issued money orders and processed customer refunds efficiently and accurately.
• Operated as a cashier, managing transactions and ensuring accuracy in handling cash, credit, and debit payments.
• Assisted customers with their purchases at checkout, providing a high level of customer service and resolving any issues.
• Utilized communication skills to assist and guide customers, enhancing their overall shopping experience.
• Maintained a positive attitude while handling high-volume transactions, contributing to a smooth and efficient checkout process.
Quality Control Inspector
Surge Staffing/T&K Staffing, & Hanwha-Opelika, AL
November 2019 to May 2023
• Conducted thorough inspections of materials to identify defects, such as holes and non -conforming parts.
• Operated the VW 236-G machine to process parts, ensuring they met high-quality standards.
• Performed visual and dimensional inspections using precision measuring instruments to verify compliance with specifications.
• Documented inspection results and maintained accurate records of quality assurance activities.
• Collaborated with production teams to address quality issues and implement corrective actions.
• Conducted routine audits of manufacturing processes to ensure adherence to quality standards.
• Assisted in the development and implementation of quality control procedures and protocols.
• Provided training to new inspectors on quality control standards and inspection techniques.
• Communicated findings and recommended improvements to management to enhance product quality.
• Ensured all safety guidelines and regulations were followed during the inspection process. Crew Member
McDonald’s Restaurant-Opelika, AL
July 2018 to December 2022
• Operated the cash register efficiently, accurately handling cash, credit, and debit transactions.
• Provided exceptional customer service, ensuring a positive dining experience by addressing customer needs promptly and courteously.
• Maintained cleanliness and organization of the dining area, kitchen, and restrooms to uphold hygiene standards.
• Delivered professional and courteous service, fostering a welcoming environment for customers.
• Demonstrated reliability by consistently volunteering for additional shifts and covering for colleagues when needed.
• Proactively arrived early and stayed late during peak hours to ensure adequate staffing and smooth operations.
• Assisted in training new team members on proper procedures and customer service standards.
• Collaborated effectively with team members to meet restaurant goals and maintain high service quality.
• Handled customer complaints and inquiries with patience and problem-solving skills to ensure satisfaction.
Inspector
West Point Stevens-Opelika, AL
November 2005 to June 2007
• Examined cloth for defects such as holes, stains, and irregular patterns, ensuring adherence to quality standards.
• Rejected cloth that did not meet established quality criteria, maintaining product integrity.
• Inspected cloth for various thread markings to assess the strength and durability of the material.
• Documented findings accurately and maintained detailed records of inspection results.
• Routed inspection reports and data to authorized personnel for further review and quality improvement suggestions.
• Collaborated with quality control and production teams to address and rectify quality issues.
• Assisted in the development and implementation of quality control procedures to enhance inspection efficiency.
• Ensured compliance with company and industry standards throughout the inspection process.
• Provided feedback and recommendations to improve overall product quality and reduce defect rates. Education
NHA
October 2023 to October 2023
CNA Internship
St. Francis Hospital - Columbus, GA
October 2017 to December 2018
February 2018 to February 2018
Associates of Applied Science in Medical Assistant Virginia College - Columbus, GA
November 2017 to November 2017
Skills
• Knowledge of medical terminology and healthcare documentation.
• Strong understanding of insurance policies, and claims processing.
• Excellent attention to detail and organizational skills.
• Desire to learn and become proficient in medical billing software.
• Familiar with HIPAA compliance and patient confidentiality protocols.
• Strong communication and interpersonal skills.
• CPT coding
• Medical coding
• Computer skills
• Teaching
• Classroom experience
• Early childhood education
• Medical office experience
• Patient care
• Organizational skills
• Time management
• ICD coding
• Anatomy knowledge
• Physiology knowledge
Certifications and Licenses
Medical Billing Certification
Medical Coding Certification
NRCMA
EMT Certification
Contact this candidate