Human Resources Life Insurance

MOHAMMAD IBRAHIM

***** ********* ****, ********** ** 22193

Mobile: 571-***-****

Email: **********@*****.***

Nationality: US Citizen

Current Clearance Level: Public Trust

KEY AREAS OF EXPERTISE

· Onboarding and Orientation · Position Management and Classifications

· Recruitment, Contracting & Negotiation · Compensation & Benefits

· Performance Management and Award Program . Training and Staff Development

· Employee relations & Benefit Management · Policies & Procedures

· Human Resources Management/HRIS · Travel & Logistics Management PROFESSIONAL EXPERIENCE

I have worked as a Human Resources Specialist through Deloitte in the Office of Human Capital and Talent Management (HCTM), United States Agency for International Development (USAID) Washington, DC - August 1, 2012 – February 28, 2025.

Assignment Advisory Services: I use expert technical knowledge to provide advisory services to managers in the agency both Washington and overseas. Advises top-level managers, resolving complex and difficult problems in several agency specific technical occupational series regarding the agency's Foreign Service direct hire workforce. Provides managers and employees with information and interpretations of the agency's Foreign Service assignment procedures, practices, policies, and guidelines, when the issues addressed require substantial interpretation, there is potential for controversy. Reviews assignment actions and provides expert, consultative and technical advisory services to all Foreign Service employees on issues relating to assignments/transfers. Reviews recruitment and placement actions and provides guidance on difficult issues, such as whether the office met and documented all of the requirements in the execution of a specific appointment authority for foreign service. Uses all agency designated systems to provide managers and Foreign Service employees with advice and guidance. Provides expert advice to overseas mission management and employees regarding management of the Agency's Foreign Language Program compliance. Consults with the Department of State's Foreign Service Institute to determine length of foreign language training needed for employees to comply with overseas assignments. Employee Benefits Advice and Guidance: I provide in-depth advice and guidance to employees throughout a local organization on issues related to retirement benefits, Federal Employees Health Benefits (FEHB) and Federal Employees Group Life Insurance (FEGLI) Programs. Issues are complicated by various eligibility determinations or by other concerns, such as pre-existing health conditions, underage beneficiaries, trusts, court-ordered coverage, divorces, validity of marriages, or distribution of property. Advises employees, former employees, their spouses, and children on eligibility and requirements for enrolling in the Federal Employees Health Benefits Program. Advises employees on eligibility and options for enrolling in the Federal Employees' Group Life Insurance Program. Counsels or advises individual FS employees on sensitive or serious problems related to health or life insurance coverage. The issues require special coordination and/or confidentiality and are complicated by various complex eligibility determinations or by the highly personal and sensitive nature of the issues, such as long-term care needs, terminal illnesses, or dependent parents. Assists managers or senior specialists in making proper referrals to external resources for employees with sensitive or serious problems that are directly related to health and life insurance programs or issues. Provides in depth eligibility information for applicable benefits and allowances and circumstances governing effective dates, life events, terminations, travel, storage and conversions. May conduct training and orientation briefings for employees on health and life insurance benefits and other applicable foreign service-related allowances and benefits. Orientation & Onboarding: I am responsible for orientation of newly hired Foreign Services Officers (C3s). I am extensively involved in their orientation sessions, each class lasting almost 4 weeks, each session requires sheer strategic planning, coordination, organizing and execution. I am extensively involved in the logistics of hosting C3 orientation classes, their NEO briefings, badging, laptop issuance, meetings with their Coaches, Assignment & Career Counselors (ACCs) and Backstop Coordinators, as well as planning for the graduation ceremony of each class. External Recruitment and Placement: I am responsible for the full range of Foreign Service external placement and recruitment duties for the agency for which proactive recruiting strategies are needed. Positions include "hard-to-fill" and shortage categories, senior level positions, or highly visible or sensitive positions. Participates in recruiting outreach efforts by representing USAID at job fairs and at meetings of targeted community groups. Attends regularly scheduled meetings, discussions, and periodic conferences regarding area(s) of specialization and explain and/or justify HCTM's position on the matter. Liaisons with HCTM Employee on employee’s placement issues. Recruitment Planning and Strategies: Identifies and addresses complex human capital issues related to the Foreign Service recruitment and placement objectives, processes, techniques, and methodologies. Applies new approaches to resolving complex staffing issues, such as filling shortage category positions or positions undergoing rapid technological changes. Works with the HCTM Special Projects team; FS Counselors and the Administrative Management Staff, to coordinate FS staffing activities with the missions overseas. Establishes long and short-term objectives that are designed to support the accomplishment of USAID FS goals, initiatives, and priorities. Identifies individual staffing issues, recommends actions to management, and follows through to ensure decisions are carried out as indicated. Develops and delivers status/staff reports and correspondence on a variety of FS matters. Logistics Management & Administration: I play an important role in hosting and logistics of the biannual Flag Day Ceremony where the USAID Administrator presents flags to newly assigned Foreign Services Officers before they depart to their Missions. I closely work with the Payne Fellow Program currently managed through Howard University that produces new FSOs after completing their Graduate Program. I work with USAID Missions around the world to arrange their 10-week summer internship that includes their travel and logistics, and close coordination with Mission Executive Officers and Office Directors for Payne Fellow’s smooth onboarding and offboarding at the respective Missions.

Worked as Human Resources & Support Services Specialist, in United States Agency for International Development (USAID) in Iraq January 2017 – April 2022:

Reviewed position descriptions submitted by Office Directors for position classification. Classified General Schedule (GS) grade offshore US Personnel Services Contract (USPSC), GS Equivalent Third Country Nationals Personnel Services Contract (TCNPSC) and local hire (FSN/DH/CCN) positions.

Worked with Mission the Financial Office for arranging Operating Expense budget for Mission Employees, including forecasting and carrying forward unused amount to next Fiscal Year for all personnel actions and working with Financial Team on the funding requirements.

Worked as the Contracting Officer’s Representative to develop scopes of work, processing personnel actions, requesting necessary budget for solicitations and task orders.

Closely worked with Financial Office on budget and financial requirements, prepared and reviewed budget for contracting actions, and made recommendations to the Contracting Officer (CO) for processing and finalizing personnel actions.

Advertised vacancies throughout the Mission, website, and Federal Business Opportunities site, in accordance with Agency regulations and policies.

Received applications and sent out confirmation messages to applicants. Stored all applications in the HR shared directory and screened applications. Convened Technical Evaluation Committee (TEC), attended TEC meetings, scheduled interviews with applicants and served as Contracting Officer’s representative in the interviews. Coordinated logistics for inviting applicants for interviews and responded to all incoming correspondence regarding recruitment.

Negotiated salary with the selected candidates, ensured enough budget is available for the salaries, prepared job offer letters and provided information on the hiring process. Processed medical and security clearances actions.

Updated the recruitment reports and followed up on all pending recruitment actions. Ensured that all applicants receive an official communication informing them of the outcome of the recruitment process in a timely manner.

Managed the Mission USPSC, TCNPSC, and locally hired employee’s performance evaluation program & provided support to the US Direct Hire employees performance evaluation process, as necessary. Ensured that personnel actions are processed in a timely manner.

During Performance Award season, established deadlines for submission, and followed up with all staff to ensure staff members are recognized for their work. Coordinated meetings of the internal Awards Committee to review all nominations prior to submission to the Embassy Awards Committee and/or Bureau. Followed up on the status of all nominations and kept nominators informed about the outcome of nomination, ensured all Embassy deadlines are met. Ensured that approved award nominations are filed in employee’s electronic folders.

Processed and modified contracts using the Global Acquisition and Assistance System (GLAAS) for US Personal Services contractors and Third-Country National Personal Services Contractors. Also prepared CCNPSC contracts and different personnel actions. Ensured that all necessary contract documents are in place prior to signature by the Contracting Officer. Prepared new contracts, modified contracts, processed terminations and contract close-outs for departing personnel.

Worked closely with incoming staff and selected applicants and instructed them on procedures necessary for obtaining required clearances on a case by case. Followed up on the clearances with Regional Security Office, USAID/SEC, State/MED as necessary. Coordinated the start/arrival date and provided orientation for new employees including check-in sheets, handbooks, etc.

Maintained different Trackers that contains all information on arrivals and departures of staff, travel & logistics, recruitment, Boots-on-Grounds, GLAAS actions, Awards etc.

Processed actions on the checklist for TDY travelers who are assigned to Iraq Mission on short term assignments. Managed travel for all types of employees, including USDH, US/TCN PSC, TDY CCN and TDY employees who had to travel to Baghdad & Erbil from different countries and ME Bureau/Washington DC.

Provided daily guidance to the HR Assistants and Logistics Assistant on different aspects of HR and Logistics management and ensured their duties are fulfilled smoothly. Also provided guidance, training, mentorship and advice to enable them to learn and take over these responsibilities.

Processed time sheets for different CCN/TCN PSC staff and approved leave requests, premium pay requests.

Served as back-up for the Supervisory Executive Specialist during absences and closely worked the Supervisory Executive Officer on Executive Office functions.

Liaised with the Human Capital Talent Management Office in USAID/Washington and with U.S. Embassy counterparts on issues related to USAID/Iraq staff.

Worked closely with the Embassy HR Officers and staff on different Embassy Management requirements including M Clearances, daily Arrival/Departure SharePoint database, NSDD-38 positions and on different memos.

Worked as Human Resources Specialist, in United States Agency for International Development in Pakistan from September 2010 to January 2017:

Supervised two HR Assistants and provided guidance on matters relating to recruitments, classifications, contracting, and other HR matters for USAID/Pakistan. Served on all phases of recruitment and contracting management, Evaluation and classification of positions, performance management system, Compensation & Benefits, HR Administrative Management, Mission Training and Award Program:

Prepared job announcements to advertise locally and internationally. Reviewed applications, prepared a shortlist for forwarding to the hiring office, coordinated selection with the selection committee, and served as HR representative during the hiring process. Provided guidance to the supervisors on matters relating to recruitments and selections. Advised potential candidates regarding the hiring process, operating procedures (work hours, benefits, etc.). Negotiated salary and other contract terms with the selected candidates. Prepared the contracts and modifications such as appointment, extension, step increases, promotion, renewal etc.

Performed classification of position using the MCLASS system. Prepared and conducted discussions/ interviews with supervisors and employees to gain an in-depth understanding of the job, evaluated and classified positions. Recommended official title of the positions. Provided technical expert services to office chiefs and other employees in the preparation of position descriptions. Worked with supervisors ensuring the position descriptions were accurate and up to date.

Managed Performance Management System in regard to employee’s evaluations. I received the evaluation reports, reviewed the accuracy. Kept an up-to-date file on when evaluations and annual step increases were due; sent notices to the supervisors for the due evaluations. Processed documents related to evaluations, promotions, step increases, contract modifications. Ensures that evaluations are submitted according to the Performance Management Policy (PMP) and Employee Handbook.

Provided leadership, advice and technical guidance on all matters related to local employee’s compensation, benefits and local practices. Advised and provided technical guidance to employees on salary and benefit entitlements under contracts. Also Advised and counseled employees on the full range of personnel and management matters such as employee relations, salary increases, training, incentive awards program, environmental and working conditions, separation, ethics and conduct, disciplinary actions and grievance procedures, and other HR management issues. Provided orientation for incoming and outgoing employees and prepared various periodic and non-recurring reports.

Worked on the Mission Trainings and Award Program. Served as liaison with the US Embassy in Islamabad for the Joint Incentive Awards Program. Worked on solicitations of awards nominations, received awards, obtained background information related to nominees, screened nominations to ensure regulations are followed regarding eligibility for the recommended award, forwarded nominations and related information to the Awards Committee. Worked as HR Assistant/Deputy Human Resources Specialist, in the Department of State (U.S. Embassy, Islamabad – Pakistan) October 2007 to September 2010:

Assisted HR Specialist and three American Human Resources Officers on a variety of HR functions and projects. Performed the duties of HR Specialist in the absence/leave of HR Specialist. Managed and supervised all HR related matters including, position classification, working on compensation plan, disciplinary actions, responding to different queries, approving all kinds of personnel actions on Web Pass, preparing various HR cables, memos and letters.

Directly supervised two Locally Engaged Staff working on American HR Affairs. This included writing their Evaluation Reports and providing daily work guidance and assignments. Reviewed the preparation of all types of cables which included assignment cables, TM8 arrival/ TM5 departure cables, welcome cables, extension/curtailment cables. Reviewed processing of all types of PCS and TDY Travel Orders, weekly arrival/departure list processing of MFA ID card cases. Facilitated in processing check-in and check-out procedures for newcomer American employees and departing employees. Updated accuracy of the American Staffing Pattern on Web Pass. Overviewed all matters related to American Affairs.

Provided work guidance to three employees working on Locally Engaged Staff recruitments regarding issues related to the recruitment affairs of the Mission. Provided assistance and advice to the American, Locally Engaged Staff Supervisors and chief of different sections in filling vacant or new positions. Also sat in the job interviews along with American and LES section heads/supervisors/line managers on queries related to HR. Negotiated salary with the selected candidates and prepared job offer letters.

Certified Position Classifier from January 2009 classified different types of positions through CAJE (Computer Aided Job Evaluations) system. Classified new positions and old positions for which the job description has significantly changed. Advised employees and supervisors in preparing position description (PDs) & job discussion help sheet (JDHS). Explained and briefed the procedure of classifying positions through CAJE to the new supervisors.

Administered the Mission’s Award Program for all American and local employees of the Mission. Collected award nominations, forwarded copies for committee members for review, arranged votes from Joint Country Award Committee online and prepared a working sheet for the award’s approval/disapproval. Coordinated in arranging funds availability and payment transfers into recipient’s accounts. Prepared certificates and made all the arrangements related to administering award ceremonies twice a year to recognize employees. Forwarded approved nominations and certificates to Washington to include in the employee’s OPF.

Performed duties of Mission’s Training Coordinator for all the training programs of Mission LES employees. Announcing training activities, asking supervisors for the nominations, selecting employees according to the need of related training and preparing paperwork and cables. Arranged Supervisory Skills Workshop and Customer Services Training two much needed programs at post by bringing in two instructors from REDC, Bangkok. Worked on soliciting nominations, processed on selection procedure and arranged classroom training for the Mission employees for these courses. Made travel arrangements and logistics for the instructors and employees from other posts. Made all the arrangements including logistics for this training.

Served as the main HR customer service person and resolved complaints, resolved HR related issues and matters. Also aided three HR Assistants working in the constituent posts (Peshawar, Lahore & Karachi) respectively on all HR related matters and policies.

Drafted and prepared different HR cables, memorandums, letters, administrative notices, policies, correspondence and other documents related to the HR Office. Generated queries from Web Pass, prepares different reports and spreadsheets for the Management.

I was the point of contact for preparing paperwork to report on On-the-Job injuries of the employees, preparing necessary CA forms and forwarding them to the Department. Submitted claims to the Department of Labor and arranged payment of the compensation for the employees who got on the job injuries.

Provided in-processing and out-processing of all US/DH and off-shore US/PSC and TCN/PSC employees, including the completion of check in/out sheets; maintained official personnel and contract files (US/DH employees); prepared and sent arrival and departure notices; and, coordinated employee orientations with Mission staff.

Worked as HR Assistant (Recruitment), in the Department of State (U.S. Embassy, Islamabad – Pakistan) - January 2001 to October 2007:

Provided advisory services to the supervisors on the methods and procedures on recruitment for almost more than 1500 employees of the Mission for all over Pakistan. The recruitment was done on a variety of positions ranging from the lowest custodial, trades, crafts, or clerical levels to specialized professional positions with high level educational training and or experience requirements. Developed recruitment sources, contacts local employment and other agencies for locating employees for hard-to-fill positions.

Prepared Vacancy Announcements, or advertisements for newspapers for the embassy, associated agencies and three constituent posts (Karachi, Lahore, Peshawar offices) of countrywide Locally Engaged Staff. Maintained Online job website, uploaded vacancy announcements on the website and advertised these to other employers and in the newspapers nationwide. After receiving the applications against the vacancy announcement, screened applications to match experience and educational credentials with the job qualifications. Referred eligible candidates to section heads and obtained security and medical clearances for joining. Administered typing and English Comprehension tests, checked, compiled tests results and maintained a database of test scores.

Coordinated with the Hiring Offices in setting up interviews by calling short listed candidates. Personally sat in the interviews and answered HR related queries and helped supervisors in hiring decisions. When a candidate is recommended for hiring requests security and medical clearances and coordinated with Security Office and Health Unit for setting up appointments. Advised the hiring office when the candidate was ready to begin employment.

Drafted job offers letters of the selected candidates. Provided information on salary, fringe benefits and working conditions to the new employees. Provided first day orientation to the new employees on joining the Mission, briefed rules and regulations.

Worked as back up for the other HR Assistant on employees’ performance evaluations and annual step increases

(WGIs), delinquent evaluations and employees’ health program of all mission employees. Forwarded Performance Evaluation Report dates to the supervisors for writing annual reports and processed personnel action for their annual increases.

Prepared international TDY travel orders for FSN employees who traveled abroad for training, conferences, workshops etc. and processed their travel insurance.

Prepared and processed different types of personnel actions like new appointments, re-assignments, promotions, downgrading, grade retention, safe grade etc.

EDUCATION

● Masters Business Administration (MBA) – Human Resources Management, Virtual University of Pakistan

● Bachelor’s degree (Commerce), University of Punjab COMPUTER SKILLS

Microsoft Office Suite, Google Drive/docs/spreadsheets, Navigate, ServiceNow, Launchpad, HRConnect, GLAAS, ASIST, Phoenix, WebPass, E2, OPS, MyUSAID, WebTA, SharePoint, Electronic Folders (eOPF) LANGUAGE

English (fluent), Urdu (native), Punjabi (native) German (basic), Arabic (basic) AWARDS

Multiple Individual and Group Meritorious Honor Award, Meritorious Step Increase, Franklin Award, Cash Award, Multiple Extra Mile Awards. Multiple On-the-Spot Awards and Certificate of Appreciations HR Related Formal Trainings:

1. General Schedule Position Classification, June 2018, Graduate School, Washington DC 2. Personnel Services Contracting Workshop, May 2017, USAID University, Washington, D.C. 3. Programming Foreign Assistance (PFA), May 2015, Bangkok, Thailand 4. HR as a Strategic Partner, June 2014, Karachi, Pakistan 5. Regional Human Resources Training (MCLASS), June 2014, Bangkok, Thailand 6. Supervision Seminar, April 2014, USAID/Pakistan, Islamabad 7. Overseas Payroll and Allowances, February 2014, Bangkok, Thailand 8. RP 401 – FSN Leadership Training, February 2014, Bangkok, Thailand 9. GLAAS 102 Buying (New Users), July 2013, USAID University, Washington, D.C. 10. PA234 - Advanced Human Resource Management Workshop, July 2013, Washington, D.C. U.S. 11. How to Develop & Implement a Performance Management System, April 2013, Lahore, Pakistan 12. Advanced FSN HR Management/CAJE Refresher Seminar May 2012 Accra, Ghana 13. PA338 - Intermediate Human Resources for LE Staff, June 2012, Frankfurt – Germany 14. Personnel Services Contracting Workshop, June 2011, Bangkok, Thailand 15. GLAAS 101 Requesting (Refresher), February 2011, USAID, Pakistan, Islamabad 16. Negotiation Skills, November 2010, Lahore, Pakistan 17. Performance Management Training for LE Supervisors, March 2010, U.S. Embassy, Islamabad 18. LE Staff Classification & Compensation, PA-232 (CAJE) Training, December 2008, FSI, Washington D.C. 19. LES Human Resources Management Training, May 2007, U.S. Embassy, Islamabad. 20. Basic American HR Management Training, December 2006, U.S. Embassy, Islamabad. 21. LES Recruitment Training, September 2005, U.S. Embassy, Dar Es Salaam, Tanzania. Other US Government Trainings:

1. Gender Action Plan Drafting Sessions, March 2016, USAID, Pakistan, Islamabad 2. Gender and Cross-Cultural Communications, March 2016, USAID, Pakistan, Islamabad 3. Developing Managerial Competencies, November 2014, Karachi, Pakistan 4. Leadership Skills Workshop/Training, March 2009, U.S. Embassy, Islamabad. 5. Customer Service Training, May 2007, U.S. Embassy, Islamabad. 6. Travel Manager Training, February 2004, Charleston Financial Services Center, South Carolina. 7. Online Ethics & Values Training

8. Online Recruitment and Selection Course

9. Online Screening Applicants Online Course

10. Online Equal Employment Opportunity Online Course

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