Behavioral Health Support Specialist

PAULINE GONZALES MARTINEZ

Email: ********@*****.*** Phone Number: 520-***-****

Education

Pima Community College Skill Center - GED, General Studies, Business English and Business Office

La Frontera Behavioral Health - Certified Peer Recovery Support Specialist, Certified Behavioral Health Technician

Skills

Bilingual: English and Spanish

Willing to take on additional responsibilities and challenges

●Computer literate: Microsoft Word, Excel, Outlook, Internet

●Possess effective planning, organizational, communication, presentation and interpersonal skills

●Professionally known for making managerial decisions, using discretion and processing highly confidential information

●Was employed by the State of Arizona a total of 25 years.

Work Experience

Recovery Coach, La Frontera, Tucson, AZ, September 2023 – December 2023

Provided assistance to assigned members such as housing needs, medical needs, behavioral health needs, counseling, peer support, medication monitoring, employment assistance and other resources as requested.

●Completed monthly contacts by way of home visits, office visits or telephone.

●Attended meetings at behavioral health facilities when members were admitted. Participated with the team to address the behavioral health needs and other placement which would be in the best interest of the member.

●Maintained the member’s profile in the computer system which included all notes, updates, changes and any communication that was pertinent to the member.

Attended and participated in weekly team meetings.

Facilitated IOP (Intense Out-Patient) groups.

Transported member to placements as needed or arranged transportation through the provider.

Program Specialist, EELS Program, Pima County, Tucson, AZ, August 2022 - November 2022

Provide, find, or arrange for support services such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling or parenting classes to prevent more serious problems from developing.

●Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care or medical care.

●Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing assistance, medical treatment or financial assistance. This included providing concrete information such as where to go and how to apply.

Collect supplementary information needed to assist client with employment records, medical records or school reports.

Support Coordinator (Case Manager), State of Arizona, Division of Developmental Disabilities, Tucson, AZ July 2018 – January 2022

Maintained and monitored a case load of approximately 42 members

Adhered to AHCCCS’ policies and procedures

Maintained case files in the computer

Coordinated and facilitated team meetings

Followed up on request made by the team

Ensured contact with members in a timely manner in accordance with departments policies and procedures

Coordinated and authorized the necessary services for members

Tracked and updated services in a timely manner

Provided families with resources for utility, rental, food, and diaper assistance

Human Service Specialist II (Case Manager), Administration for Children Youth and Families, Tucson, AZ May2015 – June 2018

Monitored and maintained a case load of approximately 36 families

Coordinated and facilitated team meetings

Made recommendation for services

Followed up on services and/or request from families and the team

Composed court reports and submitted to the court (PCJCC) in a timely manner

Attend court hearings on behalf of department, and advocated for the children on my caseload

Followed up on recommendations made by the judge, attorneys, and other team members

Maintained case files in the computer and hard copies

Attended unit meetings on a regular basis and participated in a positive manner

Case Aide, Adminstration for Children Youth and Families, Tucson, AZ March 2007 – April 2015

●Visit individuals in homes or attend group meetings or court hearings to provide information on agency services, requirements, or procedures

●Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history

●Supervising visitation meeting among parents and children

●Assisted Department of Child Safety Case Managers with filing, disclosures, packets, case notes, etc.

●Transported children to appointments, etc.

●Experience with: 10-key calculators, Desktop computers, Fax machines, Microsoft Excel, Microsoft Outlook, Microsoft Word, Personal computers

Area Secretary, Adminstration for Children Youth and Families, Tucson, AZ September 2006 – March 2007

●Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll

●Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

●Open, read, route, and distribute incoming mail or other materials and answer routine letters

●Provide services to customers, such as order placement or account information

●Order and dispense supplies

●Communicating with Supervisors, Peers, or Subordinates

●Organizing, Planning, and Prioritizing Work

●Documenting/Recording Information

●Making Decisions and Solving Problems

●Resolving Conflicts and Negotiating with Others

●Experience with: Appointment scheduling software, Calculators, Desktop computers, Email software, Fax machines, Filing system software, Personal computers, Timekeeping software

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