Operations Manager Logistics Management

KEIDRICK HICKSON

Decatur, GA ***** H: 678-***-**** C: 678-***-**** *******@*****.***

Accomplished Operations Manager with a proven track record at Genuine Parts Co, enhancing operational efficiency and employee performance. Expert in logistics management and team leadership, I significantly improved inventory accuracy and boosted staff productivity. Skilled in Microsoft Office, I adeptly manage projects and foster strong vendor relationships, driving positive outcomes. Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Increased company savings by 16% through corporate consensus-building and cross-functional geographical team coordination and development.

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• Increased company market share by 6% in just 8 months.

• Reduced lost workdays and recordable incidents to 0 by implementing a safety awareness program.

• Saved the company $500,000 by aggressively negotiating with suppliers. Team leadership Operations management

Operations monitoring Employee relations and conflict resolution Planning and implementation Project management

Staff management Budgeting and forecasting

Logistics management Microsoft office proficient

Operational efficiency Decision-making

Management Operations oversight

Policies and procedures implementation Performance monitoring Staff development Schedule management

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

Health and safety compliance Performance management Operations Manager, 08/2020 - Current

Genuine Parts Co – Atlanta, GA

• Supervised operations staff and kept employees compliant with company policies and procedures. Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

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Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

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• Developed and maintained relationships with external vendors and suppliers. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

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• Led hiring, onboarding and training of new hires to fulfill business requirements. Store Manager, 02/2015 - 10/2020

Genuine Parts Co – Atlanta, GA

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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• Managed inventory control, cash control, and store opening and closing procedures. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Completed point of sale opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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• Improved customer satisfaction through staff training in customer service and product knowledge.

• Assisted with hiring, training and mentoring new staff members. Warehouse Manager, 03/2009 - 10/2015

Kimberly-Clark – Alpharetta, GA

Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.

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WORK HISTORY

• Cleaned and maintained warehouse in compliance with OSHA safety standards. Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.

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Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

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• Increased warehouse efficiency by implementing new inventory management systems and procedures. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

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Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

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Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.

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Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.

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• Managed daily warehouse operations, resulting in reduced waste and optimized space utilization. BBA: Project Management, 05/2005

DeVry University - Decatur

EDUCATION

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