Knowledge of common cybersecurity threats and vulnerabilities.

Saif Zaidi

*** ******* ******, ******, ** *****

240-***-**** • ************@*****.***

OBJECTIVE

Seeking a challenging role as an IT Help Desk Analyst where I can utilize my skills and knowledge to contribute to the organization's success.

CERTIFICATIONS

● CompTIA Network+ In Progress

● CompTIA Security+ In Progress

SKILLS

● Knowledge of common cybersecurity threats and vulnerabilities.

● Knowledge of cloud computing security principles and best practices. (e.g., AWS, Azure).

● Familiarity with basic programming languages such as Python, Bash scripting, or PowerShell for security automation and scripting tasks.

● Familiarity with intrusion detection and prevention systems (IDS/IPS) and security information and event management (SIEM) tools.

● Proficiency in using virtual private networks (VPNs) for secure communication.

● Understanding of Cisco networking devices such as routers, switches, and firewalls.

● Ability to troubleshoot network security issues using Cisco diagnostic tools such as Cisco Packet Tracer or Cisco CLI (Command Line Interface).

● Understanding of different types of cybersecurity threats, including malware, ransomware, phishing, and social engineering attacks.

● Understanding of security risk management processes, including risk assessment, mitigation strategies, and risk reporting.

● Familiarity with reconnaissance techniques to gather information about target systems and networks.

● Understanding of different types of malware and their characteristics, including viruses, worms, Trojans, and rootkits.

● Proficiency in using penetration testing tools such as Metasploit, Nmap, Burp Suite, and Wireshark.

● Familiarity with cryptography concepts and techniques used to protect data confidentiality, integrity, and authenticity.

● Ability to stay updated on the latest cybersecurity trends, threats, and vulnerabilities through continuous learning and professional development.

● Proven track record of excellent customer service, problem-solving skills, and ability to work in a fast- paced environment

● Experience providing technical support to clients and resolving complex issues.

● Ability to communicate complex technical information clearly and concisely to various audiences.

● Strong technical writing skills used to demonstrate the ability to convey important information effectively.

● Operating Systems: Experience with Windows Vista/7/10, Windows Server 2008/2012, Apple Mac OS

, and Linux Red Hat/Mint/Ubuntu.

● Software: MS Office 2007/2010/2013 (Word, PowerPoint, Excel, Outlook, etc.), Active Directory (AD), RSA, VPN, TCP/IP, F5, Citrix, VMware, HEAT, ITSM Front Range and Lotus Notes.

● Hardware: Laptops/Desktops (Dell, HP, Lenovo, etc.), Printers, Scanners, Cisco 29XX, 28XX, Blackberry, iPhone, Android, A/V Equipment/Videoconference.

● Fundamental understanding of the OSI model and configuration of LAN/WAN network environments.

● Troubleshooting, problem-solving, and critical thinking.

● Excellent communication skills and phone etiquette.

● Fast learner, punctual, and professional in customer service environments.

● Foreign Languages: Urdu (fluent), Hindi (fluent), and Arabic (basic). WORK HISTORY

IT Intern

ETNC, Tysons, VA 06/23 - 10/23

● Management of ticketing system to respond to user requests.

● Assisting administration personnel with issues related to their network.

● Maintained configuration, operation, and regular backup of all critical systems.

● Troubleshooted and repaired system-level issues.

● Implementation and integration of multiple LANs for client sites in Windows 2008, 2012, and 2013 environments.

● Support of Network Administration and Network Infrastructure.

● Maintenance and configuration of different networks for the company. Associate 09/2022 – present

Sunglasses Hut, Glen Burnie, MD

● Provided exceptional customer service, attention to detail, and a personalized and unique shopping experience resulting in customer satisfaction.

● Actively participated and contributed to a positive store environment, fostering solid and professional relationships with peers and management.

● Helped foster an inclusive culture by treating customers and colleagues with respect.

.Computer Lab Assistant 08/2016 – 08/2017

Shah Wilayat Public School, Karachi, Pakistan

● Scheduled and oversaw the use of one or more open-access computer laboratories by students, faculty, and staff.

● Enforcement of established computer laboratory policies in a user environment.

● Assisted users with the operation of standard software applications, computer equipment, and peripherals.

● Performed basic troubleshooting of standard software applications, computer equipment, and peripherals.

● Maintained records of maintenance and repair calls.

● Created a clean, safe, and orderly computer laboratory environment.

● Maintained laboratory attendance and usage records and other computer equipment utilization statistics.

● Maintained inventory records of supplies and equipment and prepares periodic inventory reports and requisitions

EDUCATION

University of Maryland Global Campus, Adelphi, MD 01/2024 - Present

● Majoring in CyberSecurity Technology

Howard Community College, Columbia, MD 08/2020 – 12/2023

● Majored in CyberSecurity.

Hammond High School, Columbia, MD 10/2017 – 05/2020 REFERENCES AVAILABLE UPON REQUEST

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