Technical Support Customer Service

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Accra Ghana

*********@*****.***

ASIEDU-AKROFI YUSUF +233-***-******

IT Consultant

Highly motivated and I play a crucial role in ensuring smooth and efficient IT operations by providing technical support and assistance to the internal teams. I have a minimum of 5 years of experience in a technical support role, a strong customer service orientation, and the ability to troubleshoot and resolve issues promptly. PcPLUX Solutions I12/2017 - Current

Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems. Participated in team meetings to discuss project status updates. Performed daily backups using Symantec Backup Exec and other backup solutions. Document, track, and monitor support requests to ensure timely resolution.

Collaborate with other IT team members to escalate and resolve complex issues.

Assist in the development and maintenance of knowledge base articles.

Vertex Business Systems 12/2013 - 12/2015

Managed calendars, scheduled appointments, and arranged meetings and conferences

Prepared and distributed reports, presentations, and other materials

Handled confidential documents and maintained their proper organization

Analyzed workflows and established priorities for daily operations.

Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.

Controlled operational IT budget and expenditures within department parameters.

Introduction: Cyber Security, Hacking, Artificial

Intelligence, 02/2021

Information Systems Management,

Cloud Computing, Hardware and Networking

Online Marketing, 08/2013

Proficient in troubleshooting Windows

and Mac operating systems.

Strong knowledge of hardware, software,

and network troubleshooting.

Excellent communication and customer

service skills.

Ability to work independently and

collaboratively in a team environment.

Install, configure, and troubleshoot

desktops, laptops, and peripherals.

Collaborate with vendors to resolve

hardware and software issues.

IT certifications (e.g., CompTIA A+,

Microsoft Certified Desktop Support

Technician) a plus Familiarity with Unix

/ Linux OS, A+, Linux, or Cisco Certified

Network

IT Technician

IT Consultant,

Skillup/Simplilearn Institute

Aptech Computer Education

Contact this candidate