Solution Design Rpa Developer

Ram Bhoopal Reddy Parupati

Lead/Senior RPA Developer

Email Id: ***********@*****.***

Ph: 531-***-****

LinkedIn Id: https://www.linkedin.com/in/ram-bhoopal-reddy-parupati-70829a41/

Professional Summary:

I have overall 9.5 years of IT experience leading end-to-end RPA Solution Design and development, specializing in Automation Anywhere and Power Automate. As a Automation Anywhere Masters RPA Professional in automation 360, I had set up the Center of Excellence teams for two major enterprises with proven leadership in driving automation strategies. Also, I have a deep understanding of Automation Frameworks, SQL Server, system integration and OCR Tools like Abby Flexi-Capture, TOCR and Tesseract. I have success of leading large-scale RPA projects from Proof of concept to deployment, ensuring seamless integration with existing systems while maintaining a focus on quality and compliance.

I have been part of Migration of BOTs from v11 to Automation 360 Cloud Version where we successfully migrated 45 bots.

Managed teams of up to 12 members from different geographical locations by mentoring them and effectively managed stakeholder expectations, increasing project delivery speed and reduction of escalations.

Developed end-to-end automation solutions for clients POCs to Post Production Maintenance which involves Feasibility Study, POCs, Preparing and presenting business cases, Development, Testing, Deployment, ROI Calculations and Post Production Maintenance

I’ve been an integral part of L2/L3 production support teams addressing the issues whenever needed.

As a member of the Center of Excellence (CoE) team, I contributed to a global delivery model by documenting and developing RPA best practices. I focused on configuring new RPA processes efficiently, ensuring they are well-structured, easy to maintain, and straightforward to understand.

Designed RPA process solutions following standard RPA design principles and conventions. I created and documented test procedures and scenarios for the pre-UAT phases, providing crucial support to operational teams during design, development, and rollout.

Authored Solution Design Documents (SDD), Process Design Documents (PDD), and Release Documents for deployment templates, enabling the team to work effectively.

Collaborated with SMEs to - Define business requirements, scope, and processes. Create solution design documents. Identify alternatives and assess risks.

Demonstrated strong communication skills, effectively collaborating with teams. Developed efficient bots aligned with specific business requirements and Played a pivotal role in designing solutions using RPA software. Held technical responsibility for project delivery, serving as the primary technical resource on assigned projects.

Worked extensively on various applications, including Salesforce, Zendesk, ServiceNow, Mainframe Applications, Genesys (PureCloud), LivePerson, Assembled, Playvox (AgyleTime), Zoho, Teleopti, and Workday. My experience spans web, window, mainframe, and Java applications.

Hands-on Experience in Automating Applications: Proficiently automated various applications, including: MS Excel: Leveraged Excel not only for data manipulation but also as a database, MS Word: Automated tasks within Word documents, PDF: Programmed processes involving PDF files, Notepad: Automated tasks related to Notepad, E-mail: Created automation workflows for email-related tasks.

Successfully created database connections to retrieve data and automated the process of organizing and arranging this data using Automation Anywhere.

ProHance Automation: Built automations using ProHance, a self-performance improvement tool aimed at enhancing productivity.

Hands-on Experience in interaction of RPA utilized REST Web Services with various HTTP methods (GET, PUT, POST, PATCH, DELETE) and well versed in usage of JSON Object Manager and other JSON packages that will allow to Parse the JSON format data.

Designed and implemented RPA Solutions using Zendesk, Salesforce & ServiceNow where the BOTs automatically process the Cases/tickets by itself without any human intervention which in return improving the business efficiency and reduction of manual processing.

Possess a comprehensive understanding of the various automation components and features available in UiPath.

Worked on automating processes related to an HCM application built on Oracle ERP Cloud.

Successfully automated tasks involving semi-structured and unstructured data using IQ BOT functionality which is now called Document Automation in Automation anywhere.

Knowledgeable about using AARI Desktop Assistant for attended automation and hands-on experience with SAP Automation using Automation Anywhere.

Object-Oriented Programming (OOPS): Possess a good understanding of OOPS concepts.

Directly engaged with the Automation Anywhere Vendor Engineering Team during product roadmap discussions.

Proficient in other RPA tools besides Automation Anywhere, like UiPath, Power Automate and browser automations using Pixie Brix.

Well-versed in both waterfall and agile/Scrum methodologies.

Highly motivated, capable of working effectively both independently and within teams. A dedicated team player with excellent interpersonal skills.

Certifications:

Automation Anywhere Certified Master RPA Professional (Automation 360)

Automation Anywhere Certified Advanced RPA Professional V10, V11 and Automation360

Certified Control Room Administrator

Certified IQ Bot Developer

Diploma in UiPath – Foundation Training.

Diploma in UiPath – Orchestrator.

Diploma in UiPath - RPA Developer – SAP Automation.

Technical Skills:

RPA Automation Tools:

Automation Anywhere, Power Automate Desktop & Cloud, Ui Path

Programming Languages:

Java, .NET, Python, HTML5, CSS3, JavaScript

Databases:

MS SQL Server, MS Access, T-SQL, Post GreSQL

Web Technologies:

REST, JSON, HTML, CSS, Java Script, XML

Version Controls:

GIT HUB

Operating Systems:

Windows, Linux

Methodologies

Agile, Waterfall and Scrum

Other Tools:

IQ BOT/AA - Document Automation Framework, Abby Flexi Capture

Professional Experience:

Client: Collective Health, Dallas, TX Jan 2022 – Till Date

Roles: Senior RPA Developer

Responsibilities:

Designed and implemented scalable RPA solutions for 18 different processes using Automation Anywhere by reducing manual processing time by 100% (for majority of the processes) and improved business process efficiency by 50% through robust Automation Deployment.

Translated functional requirements into scalable automation architectures, aligning with both business objectives and technical specifications.

Translated business requirements into scalable automation architectures aligned with organizational goals. Led the end-to-end delivery of automation projects, including capacity planning, scheduling, and risk management. Conducted code reviews and mentored team members to ensure adherence to best practices and coding standards. Collaborated with stakeholders to drive RPA governance and align automation strategies with business objectives.

Collaborated regularly with the RPA Program Leader to update stakeholders on project progress and ensure adherence to RPA governance frameworks.

Leveraged extensive knowledge of Automation Anywhere to guide teams through all phases of the RPA delivery lifecycle, providing support and expert advice to ensure successful outcomes.

Mentored and guided team members on best practices and RPA techniques, ensuring adherence to coding standards and fostering skill development.

Identified processes and created process maps according to established standards by actively participating in due diligence efforts.

Led discussions with business and technology partners to clarify requirements and ensure alignment between business goals and technical solutions.

Performed key System Administration functions to optimize BOT efficiency and availability, ensuring smooth automation processes.

Contributed to documenting and developing RPA best practices by Configuring new RPA processes efficiently, emphasizing clarity, maintainability, and simplicity.

Identified new process opportunities, assessed feasibility, and provided accurate time estimates for development, contributing to the organization’s strategic automation initiatives.

Engaged with the broader automation community to discuss software-related issues and offer suggestions for improvements.

Partnered with transformation leaders to drive the adoption of robotic automation solutions, ensuring alignment with organizational goals.

Created and maintained comprehensive process, technical, and project documentation to support development, project management, and training initiatives.

Conducted code reviews of service provider automations, offering constructive feedback to ensure high quality and consistent code.

Effectively communicated software-related challenges and potential improvements within the automation team and to stakeholders.

Designed and developed automation workflows, supporting the deployment and troubleshooting of RPA solutions in production environments.

Prepared clarification documents, managed change requests, and provided handover materials to ensure seamless transitions between project phases.

Managed automation deliveries, overseeing capacity planning, scheduling, and quality assurance to ensure projects were delivered on time and met quality standards.

Demonstrated a mature and sophisticated problem-solving approach for process automation (PA) solutions. Supported operational teams during design, development, and rollout phases.

Identifying Development Opportunities and Bottlenecks: Proactively recognized open development doors and bottlenecks. Conducted waste examination and investigated consistency issues.

Efficient Configuration of New Automations - Configured new automations using core automation tools. Ensured that these automations were Efficient, Well-structured, Maintainable, Easy to understand.

Coding and Issue Resolution - Proficiently coded and scripted in various automation tools. Capable of fixing or resolving issues related to automation.

Change Management and Issue Handling: Supported existing processes and implemented change requirements. Managed issues arising from daily automation processes, providing timely responses and solutions as needed.

Team Building and Mentoring: Built and mentored a team of process automation technologists. Nurtured their growth to evolve as technical and functional subject matter experts (SMEs).

Project Scheduling and Deliverables: Developed detailed project schedules, including work plans, tasks, assignments, resource allocation, constraints, dependencies, and milestones for all RPA initiatives.

Other deliverables included: Process maps, Requirements Documentation, Governance structures, Assessment & Recommendation Reports, Solution Design, Release Notes, Return on Investment (ROI) Justifications, Programmatic roadmaps, other client-requested materials.

Business Case Creation and Internal Efficiency: Created compelling business cases for consideration by corporate leadership.

Advocated leveraging Process Automation (PA) to enhance internal operations and increase efficiency. Built PA/IPA solutions aligned with this goal.

RPA Vendor Partnership Support: Supported the maintenance of RPA vendor partnerships by meeting corporate requirements and actively engaging in vendor meetings.

Developed repeatable PA solutions across agencies & Clients that could be replicated across multiple government agencies and clients.

Acted as a senior technical advisor to clients with ongoing or new RPA initiatives. Provided guidance on programmatic and technical aspects.

Automation Test Strategies and Requirements Integration: Demonstrated leadership in defining automation test strategies for engagements involving complex technology and business requirements. Reviewed and integrated various application, technical, and architectural requirements, including functional, security, integration, performance, quality, test data, infrastructure, and operation’s needs.

Effective Business-Level Engagements: Managed business-level engagements, including expectations, communications, negotiations, escalations, and feedback.

Collaborated with cross-functional teams, including Product Management, Development, Release, and Support. Defined the framework for PA Automation & Testing.

Innovative Solutions and Tool Limitations: Provided out-of-the-box solutions to address tool limitations by demonstrating creative ideas in overcoming challenges.

Delivered proof-of-concepts for new automation testing projects. Clearly articulated the value and ROI of automation to stakeholders.

Environment: Automation Anywhere Automation 360, Power Automate, IQ BOT/Document Automation & AARI Technology of Automation Anywhere, ASP.Net, Java, Java script, OCR, MS-Excel, HTML, FTP/SFTP, Looker, AirTable, Zendesk API, Salesforce, Airtable DB/API, PostGreSQL, GraphQL API, AWS Workspace, AWS S3, Postman, ServiceNow, Swagger, JIRA, CICS

Client: TaskUs Inc, San Antonio, TX April 2020 – Dec 2021

Roles: Solutions Architect - RPA

Responsibilities:

Established and Led the Automation and Robotic Process Automation (RPA) Center of Excellence (COE) by successfully recruiting and developing talent across diverse geographical locations to build a robust and high-performing team.

Led cross-functional teams of up to 12 members, mentored 8 developers, and effectively managed stakeholder expectations, resulting in a 20% increase in project delivery speed and a 25% reduction in escalations.

Lead the development of, as well as developed, RPA/Intelligent Process Automation solutions with client teams: Collaborated closely with client teams to analyze and design automation solutions based on business and technical requirements. Solutions included workflow automations, machine learning, artificial intelligence, document recognition, dashboards, and reporting. Ensured the architecture supported enterprise scalability.

Developed project schedules and deliverables for RPA initiatives: Created detailed work plans, assigned tasks, allocated resources, and managed dependencies. Deliverables encompassed process maps, requirements, ROI justifications, assessment reports, programmatic roadmaps, architectural diagrams, and governance structures.

Identified process opportunities, assessed feasibility, and provided accurate time estimates for automation projects.

Created and maintained detailed technical and project-related documentation to support the development and management of RPA solutions.

Conducted code reviews to ensure quality and adherence to best practices in automations developed by the team.

Mentored team members on best practices and RPA techniques, helping them refine their skills and grow professionally.

Designed and developed automation workflows, ensuring successful implementation and production deployment.

Managed troubleshooting efforts post-deployment, resolving issues efficiently to maintain optimal BOT performance.

Prepared clarification documents and managed change requests, ensuring smooth project handovers.

Led the end-to-end delivery of automation solutions, managing capacity, planning, scheduling, and quality assurance to meet project objectives.

Presented compelling business cases to corporate leadership, emphasizing the benefits of RPA and Intelligent Process Automation (IPA). Developed and implemented RPA solutions to enhance internal efficiency.

Supported RPA vendor partnerships and automation using Zendesk APIs: Ensured compliance with corporate requirements in maintaining RPA vendor relationships. Collaborated on automating processes for Claims and Eligibility analysts using Zendesk APIs, streamlining their workload.

Designed and implemented RPA solutions that could be replicated across multiple government agencies and diverse clients. Advised clients on ongoing or new RPA initiatives, leveraging expertise in both program management and technical aspects.

Recommended RPA training opportunities for staff, contributing to the growth of the internal RPA practice. Authored technical white papers and architectural diagrams in response to business development efforts.

Estimated solutions from a pricing perspective: Evaluated services and licensing costs from vendor partners to provide accurate pricing estimates for RPA solutions.

Supported the development of program key performance metrics and reporting to demonstrate ROI by Collaborating with cross-functional teams to define and implement key performance indicators (KPIs) for RPA projects.

Track record and proven ability to produce effective, innovative solutions on an enterprise scale: Successfully delivered cutting-edge RPA solutions that streamlined processes across the organization. Played a pivotal role in defining and driving application standards for the RPA platform.

Contributes to the development and knowledge of automation processes, approaches, methodologies, and development lifecycle: Actively participated in knowledge-sharing sessions, contributing to the growth of the RPA practice. Stayed abreast of industry trends and best practices related to automation methodologies.

Assisted with the design, build, rollout, and run support for technology solutions: Collaborated with project teams to design and implement robust RPA solutions. Provided ongoing support during the rollout phase, ensuring seamless adoption by end-users.

Recommended RPA approach and strategy based on analysis and client RPA maturity: Conducted thorough assessments of automation opportunities, considering technical feasibility and business impact. Tailored RPA strategies to align with the unique needs of each client.

Orchestrated productive discussions among stakeholders, fostering collaboration and alignment. Presented RPA concepts and progress updates to clients, ensuring transparency and buy-in.

Provided continuous advice and best practices to RPA developers and Project Managers: Mentored junior developers, sharing insights on delivery approaches and effective strategies.

Identified reusable components and patterns for consistent RPA delivery: Promoted the use of standardized components, enhancing efficiency and maintainability. Ensured governance and adherence to best practices across diverse RPA use-cases.

Supported program and project plans for application selection and systems development: Contributed to strategic planning, evaluating technology options and recommending suitable tools. Assisted in the development of robust project plans, ensuring successful execution.

Well-versed developer in working with G-Suite connection with A360: Leveraged G-Suite integration capabilities within Automation Anywhere A360. Developed solutions that seamlessly interacted with Google Workspace applications.

Actively participated in test plan preparation and validated client requirements: Ensured rigorous testing of RPA solutions, validating functionality and compliance. Aligned automation development with client expectations and business needs.

Designed and implemented efficient RPA workflows, enhancing operational efficiency. Provided ongoing support to maintain and optimize deployed solutions.

Demonstrated a complete understanding of various automation components and features available in Automation Anywhere Automation 360.

Hands-on experience in working as a Control Room Administrator (RPA) across different environments like DEV, UAT, and PROD.

Collaborated with Subject Matter Experts (SMEs) to define business requirements, scope, and solution design. Prepared and presented business cases, designed automation tasks, and documented processes.

Feasibility Study and Proof of Concepts (POCs): Conducted feasibility studies for Robotic Process Automation (RPA) implementation. Developed POCs using UiPath and validated their value proposition.

Environment: Automation Anywhere Automation 360, AARI, IQBOT, PDF Converter, OCR, FTP/SFTP, Pixie Brix, Salesforce, Zendesk, Genesys (PureCloud), LivePerson, Assembled, Playvox (AgyleTime), Zoho, Teleopti and Workday, AWS Workspace, VM Horizon Client, ProHance, ServiceNow, JIRA, MS-Excel, ASP.Net, Java, Java script, HTML

Client: Teleperformance USA, FL Mar 2019 – April 2020

Roles: Sr. RPA Developer

Responsibilities:

Established and Led the Automation and Robotic Process Automation (RPA) Center of Excellence (COE) by successfully recruiting and developing talent across diverse geographical locations to build a robust and high-performing team.

Managed teams of up to 8 members from different geographical locations by mentoring them and effectively managed stakeholder expectations, increasing project delivery speed and reduction of escalations.

Lead the development of, as well as developed, RPA/Intelligent Process Automation solutions with client teams: Collaborated closely with client teams to analyse and design automation solutions based on business and technical requirements. Solutions included workflow automations, machine learning, artificial intelligence, document recognition, dashboards, and reporting. Ensured the architecture supported enterprise scalability.

Developed project schedules and deliverables for RPA initiatives: Created detailed work plans, assigned tasks, allocated resources, and managed dependencies. Deliverables encompassed process maps, requirements, ROI justifications, assessment reports, programmatic roadmaps, architectural diagrams, and governance structures.

Created business cases for leveraging RPA for internal operations: Presented compelling business cases to corporate leadership, emphasizing the benefits of RPA and Intelligent Process Automation (IPA). Developed and implemented RPA solutions to enhance internal efficiency.

Workflow Design and Object Allocation: Designed workflow documents and efficiently allocated objects to automation developers. Developed object models and workflows tailored to meet client requirements.

Test Plan Preparation and Validation: Actively participated in test plan preparation, ensuring comprehensive coverage of client requirements. Validated client needs and identified various scenarios for automation development. Collaborated with cross-functional teams to automate processes based on input from respective teams. Configured Auto Login in Automation Anywhere for efficient scheduling and triggering of bots.

PDF Integration and Document Manipulation: Leveraged Automation Anywhere 10.0 for PDF-related tasks: Extracting text from fields. Merging and splitting documents. Encrypting and decrypting files

Terminal Emulator Commands: Utilized Terminal Emulator commands (e.g., ANSI/VT1000) to connect to other terminals. Performed subcommands such as Connect/Disconnect, Send/Get text, Send/Get Fields, Wait, and Control.

FTP/SFTP Operations: Worked with FTP/SFTP commands for file upload and download. Executed subcommands like Put/Get Files, Put/Get Folders, and Create/Delete/Rename Folders.

Framework Contribution and Error Handling: Actively contributed to the BOT framework, enhancing efficiency and scalability. Implemented robust error handlers to catch and log errors.

IQ BOTS and Meta BOTS Development: Developed IQ BOTS and Meta BOTS to automate complex processes. Leveraged Automation Anywhere’s capabilities for seamless integration.

Data Management and Email Configuration: Efficiently exported and imported data from .CSV files. Configured the Mail Server in the Web Control Room for email notifications.

Environment: Automation Anywhere V11, UiPath, ASP.NET, HTML, CSS, JavaScript, SQL Server 2014, Visual Studio 2015, Git, JIRA, Jacada, AS400, MACESS, Zendesk API, Citrix Automation.

Client: Assurant, Miami, Florida Aug 2018 – Mar 2019

Roles: RPA Developer

Responsibilities:

•Designed workflow documents and Developed object models and workflows tailored to meet specific client requirements.

•Test Plan Preparation and Validation.

•Performed various tasks that utilizes Web Recorder, Smart Recorder and Screen Recorder, File Encryption/Decryption using PGP commands, utilized string operation commands, including subcommands like: Before-After, Join, Length, Lower/Upper case, Replace, Reverse, Split, Trim

•Implemented secure file handling using the PGP Command for encryption and decryption.

•Bot Creation and Shortcut Keys: Created bots using Web Recorder, Smart Recorder, and Screen Recorder. Assigned shortcut keys/hotkeys for seamless bot execution.

•PDF Integration and Web Development Automation using v10 Automation Anywhere

•Terminal Emulator Commands and FTP/SFTP Operations:

•Framework Contribution and Error Handling: Actively contributed to enhancing the BOT framework. Implemented robust error handlers to catch and log errors.

•Email Configuration and Notification - Configured the Mail Server in the Web Control Room to enable email notifications.

•Email Automation and Inbox Management using Automation Anywhere to ensure seamless communication within the organization using Automation Anywhere.

•Demonstrated strong proficiency in applying RPA business processes at an enterprise scale by leveraging RPA solutions to enhance operational efficiency and productivity.

•Task Scheduling and Automation: Expertly performed task scheduling using Automation Anywhere’s Schedule Manager, Task Editor, and Data Drive Tasking. Ensured timely execution of automated processes.

•Control Room Bot Setup: Successfully set up bots in the Control Room for centralized management and execution

Environment: Automation Anywhere 10.2, PDF Converter, ASP.Net, C#, Java, Java script, OCR, MS-Excel, HTML, FTP/SFTP.

Client: TATA Consultancy Services, India Aug 2014 – Dec 2015

Roles: RPA Developer

Responsibilities:

Requirements Understanding and Solution Development and Developed robust automation solutions based on these insights.

Actively participated in interviews, meetings, and workshops to comprehend client requirements.

Efficient Configuration and Feasibility Studies: Constructed and maintained reusable configurations within robotic process automation (RPA) software tools. Conducted feasibility studies by developing proof of concepts (POCs) using various automation tools and validating them with proof of value (POV).

Excel Automation and Mail Services Integration: Automated repetitive Excel data entry, appending, and column comparisons. Interacted with different mail services (POP3, OUTLOOK, and IMAP) to manage mail messages.

Debugging and Workflow Optimization: Extensively debugged applications, resolving issues and providing production support. Configured new processes using core workflow principles for efficiency and manageability.

Structured Data Extraction and Image Activities: Employed Data Scraping to extract structured data from browser applications or documents into CSV files or Excel spreadsheets. Used image activities with wait conditions to ensure proper website or application loading during looped actions.

Collaboration with Test Teams: Collaborated with test teams during product testing and User Acceptance Testing (UAT) phases to address assigned bugs.

Implemented selectors for seamless interaction with both windowed and web-based applications.

Technical Design Direction: Offered technical guidance on design considerations related to performance, scalability, availability, maintainability, disaster recovery, and uptime. Ensured robust architectural decisions aligned with business needs.

Technical Documentation Management: Created and maintained comprehensive technical design documentation to support development efforts. Facilitated effective communication among development teams.

Quality Assurance Support: Developed test scripts and actively contributed to Quality Assurance (QA) activities. Ensured the delivery of high-quality software solutions.

Environment: UiPath, ASP.NET, HTML, CSS, JavaScript, SQL Server 2014, Visual Studio 2015, Git, JIRA, Automation Anywhere.

Client: TATA Consultancy Services, India March 2013 – July 2014

Roles: Programmer Analyst

Responsibilities:

Process Coordination and Suitability Assessment: Coordinated with Subject Matter Experts (SMEs) to understand end-to-end processes and assess their suitability for automation. Collaborated closely with automation process leads to align functional and technical design documentation with defined requirements.

Defect Tracking and Workflow Optimization: Proficiently worked with defect tracking tools such as Quality Center and JIRA. Applied core workflow principles to proactively identify, recommend, and develop efficient, well-structured processes.

Task Dependencies and Documentation Management: Defined and implemented task dependencies, providing accurate time estimates for completion. Created and maintained comprehensive documentation for automation projects, including technical solution design, test plans, go-live release notes, and transition to support operations.

Complex Problem Translation and Agile Methodologies: Supported automation process leads in translating complex business and technical problems into quality technical specifications. Leveraged Agile methodologies to manage project teams, ensuring timely and budget-conscious solution delivery.

User Interface Design and Data Access: Designed and implemented user interfaces for distinct business, data access, and front-end processing layers. Contributed to development, coding, and design efforts.

Data Layer Access and Security Management: Utilized ADO.NET objects (data reader, data adapter, and dataset) for consistent data access from the data layer. Wrote SQL queries, joins, and functions to interact with the database. Managed application security by configuring logins and users.

Roles, Profiles, and Customization: Designed roles and profiles to ensure authorized data

Contact this candidate