Junior Project Manager/ Operator

Nompilo Shozi **************@*****.***

Johannesburg, Gauteng, South Africa

A goal orientated person and delivery driven with experience in providing excellent customer service and interacting with management. An approachable and pleasant personality which is uncompromising professionally, producing quality results. Keen on contributing to the company’s and team’s achievements success. Work Experience

Operations Support Specialist Oct 2024 – Dec 2024

Qnectu (Campaign: Senior Benefits Insurance) South Africa, US (Fixed Contract)

• Follow provided script of gathering appointment details.

• Manage scheduling of appointments for healthcare representatives.

• Provide administrative support by ensuring the appointment calendar template data is accurate.

• Act as primary customer contact, managing transferred calls on RingCentral.

• Manage ongoing documentation and process improvements ensuring HIPAA rules and regulations are adhered to. Junior Project Manager May 2024 – Sept 2024

RetailNext South Africa, US, EMEA

• Develop and execute project work plans.

• Identify scope changes, approval on change orders, escalate issues within project timelines and budgets.

• Create and review quotes on Salesforce.

• Act as primary customer contact, manage daily project activities on Google Suite.

• Manage ongoing project documentation and checklists captured on Google Drive.

• Contribute to process improvement.

Sales Appointment Setter Mar 2023 – Jan 2024

Digiworks South Africa, UK (Freelancer – Part Time)

• Develop and execute call scripts.

• Identify customer types through Zillow for prospecting, qualify leads through emails and cold-calling.

• Create and review appointments on behalf of Founder.

• Manage daily activities and updates on appointment sales targets on Google Suite. Sales Operations Administrator Jul 2022 – Sept 2024 RetailNext South Africa, US, EMEA

• Assisting the sales team in creating customer quotes on Salesforce

• Provide data and guides to help the sales team

• Manage sales tracking tools and report on important information using PowerBI, Gong and Salesforce.

• Provide administrative assistance to Sales Leadership team

• In-depth understanding of sales principles and customer service practices to provide best support possible to the sales organization.

• Liaise with account managers on Jira to develop specific sales and quoting strategies.

• Suggest sales process improvements

• Provide administrative assistance to executives and management team members as required Sales Consultant

Bidvest Insurance Durban, KwaZulu-Natal, South Africa

• Provide sales support within set targets.

• Verify and update customer information on the Salesforce system.

• Advise customers on the best products for their needs.

• Retain clients with cancelled policies.

• Retain clients with policies due for renewal.

Feb 2021 - Feb 2022

Customer Service Sales Specialist Jun 2020 - Jan 2021 Outworx Contact Centre Durban, KwaZulu-Natal, South Africa

• Provide sales support within service level agreements.

• Verify and update customer information.

• Provide inputs on identified service gaps and improvements.

• Advise customers on the best products for their needs. Technical Customer Service Agent

CCI Global Durban, KwaZulu-Natal, South Africa

• Resolved customer queries within service level agreement

• Provided technical support on telecommunication issues

• Updated tickets logged by customers with excellent quality feedback

• Provided input on identified service gaps and improvements Dec 2019 - Jun 2020

Core Skills

Project Management, Project Coordination, Project Documentation, Project Plans, Quote, Resource Coordination, Customer Retention, Stakeholder Engagement, Data Entry, Written Communication, Skilled Multi-tasker, Attention to Detail, Customer Service, Sales, Phone Etiquette, Sales Operations Education

IMM Graduate School Feb 2018 - Present

Bachelor of Business Administration - BBA Marketing/Marketing Management, General Torque IT - Axelos

PRINCE2 Foundation Candidate

Sutherland High School

Matric

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