Customer Service Personal Trainer

Associates in Exercise Science

Bryan College, Rogers, AR June 2011

Communication - Verbal, written,

presentation, active listening.

Leadership - Team management,

mentoring, decision-making, conflict

resolution

Time Management - Prioritizing,

multitasking, meeting deadlines

Collaboration - Team player,

cooperation, partnership, networking

Work Ethic - Reliability, dedicated,

punctual, professional, dependable,

loyal.

Bilingual - Proficient in Spanish

Detail oriented - Thoroughness,

accuracy in work, task

oriented.

Adaptability - Flexibility, open minded,

open to change

Customer service - Client relations,

empathy, rapport builder, problem

resolution

Sales - Handling objections, consistent

follow-up, negotiation, closer.

SCHWINN April 2023

Certified Spin instructor with expertise in

high energy, rhythm-based cycling

workouts. Skilled in bike set up, safety,

heart rate training, and participant

motivation.

Fitness Director

Matrix Club, Lowell, AR October 2022 - Present

Expanded the fitness membership base from seven members to over two hundred within 18 months.

Developed and implemented innovative fitness programs tailored to individual client needs and goals.

Led sales and marketing strategies and promotions to increase fitness membership and retention rates.

Conducted regular fitness assessments and evaluations to track progress and adjust programs as needed.

Managed scheduling of fitness classes and maintained an organized and efficient fitness facility.

Recruited, trained, managed, and developed a team of group fitness instructors. Managed day to day administrative tasks to build strong rapport and long-term relationships with fitness members.

Personal Trainer

Self Employed, Bentonville, AR July 2022 - Present Certified personal trainer with 5+ years of experience designing individualized workout plans to help clients reach their fitness goals. Skilled in conducting fitness assessments and tracking client progress to ensure positive outcomes.

Proficient in creating challenging and engaging workout routines that cater to clients' needs and preferences.

Strong knowledge of nutrition and exercise science to provide comprehensive wellness advice to clients.

Excellent communication and motivational skills to inspire and support clients on their fitness journeys.

Group Fitness Head Coach

Orangetheory Fitness, Rogers, AR June 2018 - July 2022 Delivered instruction or pre-designed workout templates to groups of members that focused on strength, endurance, and Power.

Provide instruction on exercise techniques and strength training exercises, ensure safety of clients during fitness classes, and create an engaging atmosphere using high-energy music playlists and motivational speaking. *********@*****.***

December 2022

Certified FITBENCH instructor, skilled in

leading dynamic high intensity workouts.

Proficient in equipment set up, safety

protocols, and diverse training techniques.

Dedicated to enhancing strength,

endurance, and overall fitness.

December 2022

Certified FIT3D specialist, skilled in using

advanced body scanning technology for

precise fitness assessments. Proficient in

data analysis, tracking progress, and

creating personalized fitness plans.

Committed to enhancing results through

detailed and accurate measurements.

ACE May 2022

Certified Nutrition Specialist. Skilled in

providing general nutrition guidance to

enhance fitness results. Committed to

promoting overall health and wellness

through informed nutrition strategies.

ACE May 2018

Certified Personal Trainer skilled in

designing and implementing customized

fitness programs. Expertise in strength

training, cardiovascular conditioning, and

flexibility. Dedicated to helping clients

achieve their fitness goals through

personalized guidance, motivation, and

support. Committed to promoting overall

health and well-being.

NSCA December 2010

Tom Hopkins April 2006

Experienced in overcoming objections in

sales through effective communication,

negotiation, and follow-up. Skilled in

addressing customer concerns to drive

successful sales outcomes.

Led and developed group fitness instructors, providing mentorship and guidance to ensure high-quality class offerings.

Organized and managed group fitness class schedules, ensuring optimal utilization of studio space and instructor availability.

Collaborated with management to develop marketing strategies and promotions to increase class attendance and member engagement.

New Relations Manager

HELPcard, Springdale, AR July 2014 - July 2018

Developed and implemented innovative strategies for attracting and acquiring new clients that had a need for Consumer Financing products in Dental, Chiropractic, Medical offices.

Established strong relationships with existing merchant portfolio to expand business opportunities.

Conducted market research to identify potential new markets and target demographics.

Managed new client onboarding process and ensured smooth transition into company services.

SPED Secretary

TRPS, Bentonville, AR, AR September 2012 - July 2014 Managed all special education student records, ensuring accurate and up to date documentation.

Coordinated IEP meetings and communicated with parents, teachers, and outside agencies to facilitate the process.

Account Manager

HELPcard, Springdale, AR October 2005 - November 2008 Efficiently managed a portfolio of merchant accounts, consistently meeting utilization targets for Consumer Financing usage.

Conducted regular account reviews to identify areas for improvement and provide customized solutions to meet client needs.

Utilized CRM software to track and analyze customer data, resulting in increased retention rates and improved forecasting accuracy. Senior Account Executive

RESOLVE, Whittier, CA January 1999 - August 2005 Managed the Nissan/ Infiniti Account for fulfilment and distribution services, demonstrating strong negotiation skills to secure new contracts and renew existing agreements.

Developed and maintained relationships with major client accounts, to increase usage of fulfillment/ distribution services.

Created and delivered presentations to key stakeholders, highlighting the value of our products and services.

Coordinated and managed nationwide distribution and fulfillment of printed and marketing materials to dealerships

Contact this candidate