Customer Service Food
Resume:
Lauren Dursteler
St. Louis, MO *****
**************@*****.***
I am a self-motivated homemaker excited to get back out into the world of employed persons! I have over 15 years customer service experience, 12 of them being with the food industry. I have 5 years with Leadership responsibilities. I am aiming for a Management position. Most gaps in my employment history can be attributed to child-rearing. My children are older now, and I am looking forward to utilizing my skills somewhere I can make a difference as well as grow and learn new things that will advance me vocationally.
Authorized to work in the US for any employer
Work Experience
Team Manager
Real Strategy Group-St. Louis, MO
2018 to Present
Work as a team, as well as on my own, to meet and exceed quotas, assist to select, train and mentor new employees, keep regular and extended hours, developed incentive programs to motivate and inspire team efficiency, maintain positive relationships.
Manager
Wendy's-High Ridge, MO
2023 to 2024
Assisted in selecting, orienting, and training employees. Developed personal growth opportunities. Accomplished staff results by communicating job expectations; planned, monitored, and appraised job results.
Server/Hostess
Off The Hook Restaurants-De Soto, MO
2015 to 2016
Served hot food hot and cold food cold. Made sure every patron was treated with respect and dignity as well as instilled the desire for them to return. Maintained positive customer and peer relations. Side-work. Server
Catfish & Co.-Odessa, TX
2012 to 2015
Also served in hostess position. Similar duties as my employment with Off The Hook Restaurant. Very fast paced, constant and fun of you ask me!
Education
Current Student in Behavioral Health
Saint Louis Community College - St. Louis, MO
April 2024 to Present
Skills
• Customer service
• Office management
• Sales
• Cash handling
• Supervising experience
• Google Docs
• POS
• Cash register
• Property management
• Guest services
• Analysis skills
• Front desk
• Training & development
• Serving
• Account management
• Leadership
• Marketing
• Hospitality
• Shift management
• Product demos
• Conflict management
• Negotiation
• Team management
• Guest relations
• Restaurant experience
• Childcare
• Hotel experience
• Social work
• Microsoft Outlook
• Interviewing
• Management
• English
• Research
• Upselling
• Store management
• Windows
• Software troubleshooting
• Food handling
• Driving
• Computer skills
• Communication skills
• Microsoft Excel
• Sales management
• Team development
• Microsoft Word
Links
Snagajob.com
Certifications and Licenses
Driver's License
March 2018 to March 2028
ServSafe
Assessments
Food service: Customer situations — Proficient
September 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Social media — Proficient
November 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
August 2023
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food service: Customer situations — Proficient
December 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Management & leadership skills: Planning & execution — Proficient April 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
April 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate