Service Writer Technicians

Dennis J. Zoeller

*** *. *********** **., ******, OH 44883 ● 567-***-**** ● *********@***.***

Charlie’s Small Engine Repair - Owner

**** * ****** **, ******, OH March 13, 2023 – February 7, 2025

Created and balanced budgets.

Facilitated the sale of new equipment.

Established a billing strategy and

implemented accounting,

billing and inventory system.

Charlie’s Small Engine Repair – Service Writer

2525 W Market St, Tiffin, OH September 2021 – March 13, 2023

Check in drop-offs, schedule pickups &

deliveries.

Answer customer calls.

Facilitate customer approval.

Schedule appointments.

Instruct service technicians on work

needing to be performed.

Look up parts for internal service jobs

and walk in customers.

Coppus Motors Inc.- Service Writer

2190 W. Market St., Tiffin, OH August 2017 – Present

Check in overnight drop offs.

Answer customer calls.

Facilitate customer approval.

Schedule appointments.

Diagnose auto repairs needed.

Instruct service technicians on work

needing to be performed.

Co-owner/operator Courtesy Auto Repair Plus

967 Bon Air Ave., Tiffin, OH July 2000 – April 2017

Developed and built business from start

up to generate 7-figure sales annually.

Established a strong 5,500 customer base

of both retail and business customers.

Substantial knowledge of vehicle repairs

on various makes and models.

Strong ability to manage an auto service

staff.

Communicated effectively with customers

on future problems and repairs that

might need to be addressed.

Upheld top-quality workmanship and

excellent customer service.

Maintained the necessary level of supplies

in the shop.

Managed the front counter, including

answering the phone and scheduling.

Responsible for accounts receivable and

payable.

Maintain payroll records regarding

employee wages, benefits and taxes.

Responsible for business promotion and

advertising.

Extensive knowledge of automobile

products.

Managed service requests and prepared a

database listing such requests.

Education – Tiffin Columbian High School

300 S. Monroe St., Tiffin, OH

Diploma

Contact this candidate