Account Executive Service Rep

Experience

Acted as primary point of contact within Gartner for assigned client base

Resolved all incoming client issues, and proactively supported clients to ensure satisfaction with Gartner research services Identified new business opportunities and renewal risks Account Service Rep

Gartner, Inc.

Atlanta, GA

May-1995 - September-1996

Performed general Gartner sales including research, consulting and learning

Obtained Gartner Winner's Circle both years (100% of target) Achieved President's Club in 1996 (125% of target) Built lasting relationships with client executives Account Executive

Gartner, Inc.

October-1996 - September-1998

Acted as subject matter expert to Gartner sales organization for Gartner Benchmarking solutions Serviced the Pacific Northwest territory and partnered with over 20 sales professionals to reach both corporate and personal goals

Educated clients on Gartner benchmarking products and benefits to their organization

Became a Total Cost of Ownership expert

Benchmarking Solutions

Director

Gartner, Inc.

Portland, OR

October-1998 - September-1999

Manage all aspects of complex client engagements from initial scoping through project close

Lead project teams in the development of high quality deliverables with actionable results / recommendations

Subject Matter Expert in IT Cost Optimization, IT Financial Management, and IT Operations

Ensure alignment of client’s IT initiatives with business transformation strategy by communicating technology needs in business terms Thought leader and trusted advisor to clients to drive strategic thinking Actively develop and maintain relationships with senior leadership Lead internal initiatives to enhance Gartner Consulting products, processes and solutions

Consistently exceed internal performance targets

Foster relationships with internal teams and promote collaboration Associate Director

Gartner, Inc.

Portland, OR

October-1999 - Currently

Objective

Associate Director of IT Consulting with over 25 years in the Information Technology sector supporting fortune 500 organizations in various roles with responsibilities that have included IT operations, technical services, strategy, executive management, outsourcing service delivery, vendor management, business relationship management, outsourcing deals, business development, demand management and the development of technology strategies delivering business results

Phone 503-***-****

30600 NE Lampert Rd., Troutdale,

OR 97060

Address

Elizabeth Huddleston Email ************@*****.***

Certifications & Courses

Total Cost of Ownership (TCO) for IT

ITIL Foundational Coursework

Skills

IT Financial Management, Business Cases, ITIL Foundation, IT Operations Management, IT Service Desk Subject Matter Expert, CXO Level Presentations, Analytics Report/Dashboard Development, Data Analysis, MS Productivity Tools, IT Strategy

Computer Operator Performed daily and routine maintenance of IBM AS/400 Institute of Industrial Engineers

Atlanta, GA

September-1995 - August-1993

Maintained an understanding of Gartner's increasing portfolio of products, services and resources to better serve clients Teamed with sales representatives to develop business retention strategies

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