Customer Service Multi-Unit Team

Marcy Lynn Morris

Email: ***************@*****.***

Phone: 602-***-****

OBJECTIVES: I am seeking a career opportunity in a productive environment where I can utilize my Customer Service, Clerical and Administrative background to its potential.

ABILITIES: Strong organizational & planning skills Multiple phone lines with inbound and outbound calls Excellent verbal communication and written skills Learn quickly & very self-motivated Dependable and reliable worker. Ability to multi- task and prioritize work Skilled using MS Office, Quikboooks, Email, Databases and applicable automated systems. WORK EXPERIENCES:

Background Specialist/Temporary - May 27, 2024 – Current -Department of Child Safety/ITek Solutions

• Checking background checks for potential employees working with any types of jobs that require working with under aged children.

• Respond by emails to employers and applicants.

• Making sure all the information is filled out correctly and readable.

• Report to next level specialists if there is a potential issue with applicants record of abuse, neglect or charges adjust them.

Receptionist/Associate Team Lead/Seasonal: - Rehired December 20, 2023- April 18, 2020 / December 22, 2022 – till April 18, 2023 - H & R Block

Receptionist Duties

• Setting up appointments

• Greeting, checking in clients

• Working Cash register and Card machine

• Assisted Tax Prepares

Filing, scanning and making copies of important document Assistant TL Duties

• Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

• Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

• Serve as point of contact for onsite escalated client service concerns

• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

• Lead daily huddles and communicate essential information to office associates Error Specialist II: August 7, 2023-November 24, 2023 – Dept of Revenue.

• Worked independently to Research, Analyze and Validate documents and payments that require a more detailed review.

• Worked with two systems to acquire information or correct inaccurate material and will be performing mathematical calculations, cross-referencing, and researching of system and taxpayer errors.

• Accurate and productive work in a deadline driven work setting.

• Working on Individual Returns.

• Looked for any errors including Address, Name Spellings, Unchecked Boxes, etc.

• Processing 20 returns per hour.

Marcy Lynn Morris

Email: ***************@*****.***

Phone: 602-***-****

Court Service Specialist II: August 8, 2022 – October 18, 2022 - Arizona Supreme Court

• Support to complex standing and committees staffed by the Court Programs Unit.

• Webpage support functions and coordinating all aspects of public meetings.

• Build and maintains e-mail distribution lists, designs, and implements correspondence and tracking systems. Eligibility Programmer III: May 4, 2020- August 5, 2022 – DES/DBME

• Inbound and outbound calls

• Assisting customers filling out Applications for Medical, Cash and Nutrition Assistance

• Updating customers information

• Uploading documents from emails and/or faxes.

Collector II/Temp: February 20, 2018 – March 5, 2020 – DES/OARC/RW Staffing Solutions

• In/Out bound calls collecting on debts owed to the State

• Set up payments arrangements

• Ability to do skip-tracing using variety of different websites.

• Ability to analyze debt for collect ability, financial positions of debtor, and collection tools available.

• Ability to apply federal regulations, state statutes and department policies and procedures pertaining Receptionist/Clerical/Temp: April 11, 2016 – November 29, 2017 – DEA/FSA

• Answered and transferred calls greeting and checked in visitors

• Sorted, x-ray and sent out mail and monitored security cameras Customer Service Representative: December 9, 2013 – April 5, 2016 – LogistiCare

• Assist members to schedule medical transportation

• Multiple phone lines

• Made appointments with transportation companies

• Typed in required information in data base

• Resolved customer problems.

March 2012 – Sept 2013 worked various temporary contract and seasonal jobs.

• NY Verizon/Insight Global: Inside sales of hunting and fishing licenses calls, general inquiry support and mailed out licenses.

• Dignity Health/Office Team: Handled inbound calls, documented technical issues to the technical support group.

• H & R Block: Made appointments, cashier, assisted Tax Prepares and customers, filed and made copies of important documents.

Clerical/Administrative Assistant: May 2007– Sept 2010 rehired Feb 2011–Oct 2011- VeriClaim Inc. EDUCATION:

• 1992 Duff's Business Institute - Pittsburgh, PA – Certificate: Accounting and Business Management

• 1987 Parkway Technical Vocational School, Oakdale, PA – Certificate: Data Processing

• 1987 Mt Lebanon High School – Pittsburgh, PA – High School Diploma

Contact this candidate