Mainframe Developer Support Analyst
Resume:
MICHAEL YOUNG
*******@*****.***
Career Summary
Over 20 years of experience building, testing, implementing and supporting Complex Online and Batch Applications utilizing MVS CICS, MQ, COBOL, JCL, DB2/SQL, IMS/DLI, VSAM, TSO, REXX, BMC Tools, IBM Utilities, Informatica, EDI and more. I am results oriented and excel in all stages of the “System Life Cycle”. I enjoy working with end users to gather requirements and design new system functionality. I practice excellent project planning to ensure a successful project is completed on time and on budget.
Work History
April 2018 – Present
July 2016 – Nov 2017
Dec 2014 – Jun 2016
June 2012 – Oct 2014
April 2012 – June 2012
Sept 2011– March 2012
July 2009 – Sept 2011
TCS Consultant
US Foods
Lead Mainframe Developer/Analyst
Primary On-call and On-shift Support Analyst Priority 1, 2, 3,,4, 5 Abends and user Request.
This involved Nightly Job Abends, CICS abends, User Request, Special job Request, Data fixes and Schedule request changes and SAR reports New/change request to be address within SLA.
(MVS Z/OS, COBOL, DB2, JCL, CICS, IBM Utilities, Platinum, Debugger, CA7, BMC CNTL-M)
Equitable
Lead Mainframe Developer/Analyst
A member of the Life In force Lights-On Mainframe Agile Team. Support the Computer Assisted Policyholder Service for Annuities and Life Insurance. Activities include working with the Business to understand Business requirements and rules to fulfil Ad hoc reports, fix production issues and make small
Enhancement. Used ServiceNow for tracking issues. (COBOL, JCL, Db2, IMS, VSAM, Documerge, CA7)
USAA Bank
Lead Mainframe Analyst/Developer
Design/Develop a Debit Card Settlement Automation process to replace a Manual Process using spreadsheets with Manual input from MPTS and Fidelity Reports. Assist with the High and Detail level design of the JOBS and programs.
Meet and work with vendor on setting up 11 new FTP incoming data extracts and acceptable format for each MPTS report required for system input. Meet with General Ledger Business owners weekly to gather business data requirements and rules to translate raw data and calculate correct values for Month-end settlement and Month-end General Ledger entries and Balance.
As a Developer, built Program/JOBS/Schedules for Daily Process to pull data from daily MPTS extract file and Monthly process to pull monthly Debit totals from Fidelity Report and accumulate Monthly Credits totals for Settlement, General Ledger Entries and Balancing. (Tools and software used – Control-M, Endevor, COBOL, NDM, FTP, VSAM, SORT, IDCAMS, DB2 and JAVA Front-end)
Toyota Motor Financial Corporation
Mainframe Developer /System Analyst
Support and Document Retail, Leasing and Inventory Tracking System for Toyota Motor Financial Corporation. Perform System Analyst and Support onsite and Lead an offshore team to Document Current Systems. (MVS, CICS, COBOL, JCL, DB2, IMS, ESP)
Nationwide Insurance
Mainframe Application System Analyst / Senior Programmer
Perform dual roles as Lead for Offshore team and Batch/Online Developer for Annuities System.
As a Tech lead I communicated and clarified specifications to Offshore team and provided offshore updates to onshore team. As a Developer, gathered business requirements, designed and developed a new DFHWS-WEBSERVICE Service and supported Batch COBOL programs, JOBs, defined new VSAM files and created necessary Service Request. In addition, performed integrated testing for developers.
(Z/OS, DFHWS-WEBSERVICE, SOAP Web Services, CICS, COBOL, JCL, AGILE, RTC/JAZZ, Service Now, ESP, DB2, SQL, IBM Tools, SORT, ICE Tools)
Deloitte/Anthem - Mason, OH
Senior Consultant – Lead for Individual, Small and Large Business Eligibility and Enrollment system
Lead on Individual And Small Business Eligibility and Enrollment System for Anthem Health Insurance. Responsible for Process Improvement and Enhancements Development effort. Team Lead on Membership Eligibility Production Cycle Break/Fix. I performed Break/Fix Support for WGS and ISG Systems at Anthem.
Coordinating with Deloitte/Offshore and UST/Offshore to developing Functional, Technical, Procedural and Service Level documents that will encompass everything we need to know to transition all the responsibility of Production Cycle monitoring, Break/Fix and Small projects to the Deloitte Offshore/Onshore Team. (Large Online/Batch IBM Z/OS Mainframe application – TSO/ISPF, COBOL, CICS, DB2, IMS/DC, IMS/DLI, JCL, Sync Sort, Table Base, Control-M, 834 EDI, BMC, CA and IBM Tools, SQL, File Manager, Fault Analyzer, JIRA, Service Now, )
Side project: Lead on adding new features to OMAR, a Web Base App to assist with Batch Job Monitoring. Gather Requirements, write technical Specs, work with programmer and test new features.
(Visual Studio & MS SQL)
Principal Financial – Des Moines, IA
Consultant – IBM Mainframe Application System Analyst / Lead Programmer
Company reorganization resulted in new Agile Teams. Lead on Pension Compensation System enhancement and On Boarding team which includes system analysis, design, lead for an out sourcing Mexico team, programming, code walk through, Testing, Q/A for offshore team, and coordinating the Production Code Implementations. Modify Data Extract programs for Onboarding Marketers from Legacy Systems (VSAM, CNTL Files, master files) to New Pension Compensation System (JAVA Front-end, backend CICS, COBOL, MQ, DB2, SQL).
Create Migration Data files from Extract and Load Data to new PCS DB2 Tables thru Request jobs. Coordinate with Business for data verification and approvals to proceed thru a series of steps to complete migration of all data for marketers - contracts, products, hierarchy, commission and pay attributes.
Responsible for setting up UAT and Production JCL and executing Production Request jobs for Onboarding Marketers to PCS System for Compensation.
(JIRA, MQ, COBOL, JCL, IBM DB2 Tools, XPEDITER, Stored Procedures, ABPs, Infomatica ETL)
Meeting with the Small Business Division to gather Technical requirements to estimate project work to migrate all SBU Marketers from Sun Guard Compass system to internal Principle Compensation System.
Gather Requirements, develop, tested and implemented enhancement to pass Annuities Marketers and Marketer Assignments through Principal Compensation System and load to the Enterprise Advisor Digital System for Client List. The Purpose is to Annuities Marketers to view their Account assignments through the Enterprise Portal but continue to Pay Annuities Marketers through the Legacy System.
Application Developer on the Individual Business Agile Team supporting Disability, life insurance and Dental Admin. systems and Compensation system. (SQL, COBOL, DB2, VSAM, JCL, CICS, CA7, Expediter, SYNCSORT, Infomatica, and Agile team using JIRA software)
Play Q/A role for Agile Team. Created UAT test cases for Agile Group Implementations,
Create UAT Test Plan, Mine for test data, Execute Test Plan and Verify Results, provide Signoff and Engaged Business with issues and Signoff for Production implementation. Create and execute appropriate Test plan based on the Business Risk and System Risk of change. Test in all environments such as SIT, UAT and Emergency fix. Productionize and migrate JCL, Proc, Control cards and source to SIT, UAT and Production. Provide Production support through Warranty Period. Ran Production Request JOBS.
Working on Agile Team to improve the performance of Principal Compensation System.
Clean up obsolete data from System Test, Pilot and Prod environment to improve I-O response time.
Created new Data load jobs for Pilot Environment for improve parallel testing.
Added Role Level Locking and reduced rollback count to prevent contention and rollbacks on partition jobs.
(JIRA, COBOL, DB2, BMC Tools, Expediter, JCL, SQL, WINSQL, File Aid, B92, TSO, TPX and CA7)
John Deere – Moline, IL
Consultant – IBM Mainframe Application Technical Analyst
Primary support for the Inbound Part Distribution System. Responsibilities including on-call duties from 7A.M to 11P.M for both online and batch programs. Solved various production issues which require excellent communication and technical skills. Coordinated and communicated with End users in Inbound Inventory, Scheduling, Picking, and Shipping and Distribution centers to resolve various production issues.
Primary Support of warehouse and distribution centers performs the Scheduling, Picking and Shipping business functions to fulfill domestic and export orders worldwide. Fixed Batch / Online abends, Production data, FTPs and EDI files both IBM Mainframe and Tandem Non-Stop severs in Warehouses.
Development and test programs on the Shipping System to allow for Automatic Case Coding of Export Parcels. Responsibilities include System Analysis, Programming, Testing and Implementation.
(IBM Z/OS, TANDEM, COBOL II, DLI, SQL, IMS/DC, DB2, CICS, VSAM, JCL, PROCs, IDCAMS, Flash, ESP, XPEDITER, FILEAID, File Aid /IMS/DB2, File Manager, TSO and BMC tools)
Express Scripts – Bloomington, MN
Consultant – Technical Business Analyst
Meet with the Business to gather and write the Business and Technical requirements to fix Express Scripts to CMS Reporting for Medicare Part B drugs with Part D Coverage rules. (MVS, CICS, COBOL, JCL, IMS)
Gathering Requirements to build a Client Testing Environment that will allow Client to test their subscriber’s eligibility, benefit setup and claims processing before the Clients membership coverage goes into effect - “Live” Production.
Ameriprise Financial – Minneapolis, MN
Consultant - Technical lead
Tech Lead for Large Trader project to identify Unidentified Large Traders from the Daily Trade file and build a Large Trader Repository for System of Record. Participate in requirements gathering with Business and Process Analyst from Service and Delivery and Clearing Business units to build High Level Design with Rough Estimate (ROM). (COOL
Participate in JAD sessions with the Business (Products, Brokerage, Clearing, Service and Delivery, Customer Experience) to gather Requirements to decommission SunGard Phase 3 platform and move to the Thomson Reuters BETA Platform. Partner with the Business Analyst to define Business Requirements. Coordinate offshore resources and onshore SMEs to write the System Requirements.
Bank of America, Credit Card Services – Dallas, TX
Assistant Vice President / Technical Consultant
Engaged Business Partners for Credit Card Fulfillment, Letters and Disclosures and Technical Groups and develop the High Level and Low-level Design for the Credit Card Collateral Reconciliation Repository Project.
Analysis, Design, Develop, Test and Implement new Credit Card Fulfilment System functionality to capture and report the status of cards and disclosure letters throughout the Fulfillment Process.
The new process met all system availability business service level agreements.
The purpose of this project was to allow the business to account for every Credit Card Request throughout the Fulfillment Process whereas before the credit card request would go into the process and cards would not be produced. Then business would only find out after the fact when the customer called in to complain. This business was extremely pleased and exceeded their expectations. For now, the business has a proactive way to manage the Credit Card Fulfillment process and address the issues as the happen and account for all Credit card Request. Improved Bank of America’s reputation.
Develop Stored Procedure to track Credit Card Fulfillment, Letters to Customers and perform tuning by partitioning data, using optimal commit points and designing appropriate indexes. (JCL, COBOL, DB2, Stored Procedures, Quality Center, Endeavor, Strobe)
As part of the Statement Team - Analysis, Design, Develop, Test and Implement a new Credit Card Statement to confirm to new Federal regulations that required further disclosures and messages to assist the customer in understanding standard and promotional credit card terms. The design met the existing SLA for statement processing. (JCL, COBOL, DB2, Stored Procedures, Quality Center, Endeavor)
Create Test Plan with test cases and expected results, executed and gain Business and user Signoff for Production Implementation. Supported Both UAT and SIT Environments.
Code COBOL/DB2/VSAM/JCL/Procs/Sync sort components, schedule CA7 Jobs, build test cases and test plan, test integration (on call 24x7) and implementation with on-call support (24x7). Monitor, assign and resolve Quality Defects through HP Quality Center.
Aug 2008 –June 2009
CIGNA – Chattanooga, TN
Application System Designer for Claims system
Research, analysis, design, document system changes for the Pro-Claim PPO system. Duties include creating and presenting to the Application Design Specification encompassing System changes required to bring CIGNA in compliance with CORE 154: Eligibility and Benefits 270/271 Data Content Rule.
Presented Technical designed to all Stake holders and gain signoff for each release.
Project Tech Lead for onshore and offshore developers through development, testing and implementation phases.
(MVS, COBOL, JCL, MQ Series, Connect Direct, IMS, DB2, CA-7, Expediter, Endeavor, HIPAA 270/271 EDI transaction)
May 2008 – Aug 2008
Blue Cross Blue Shield – Dallas TX
Mainframe Consultant
Enhancements to the Cost Savings Monthly Reports, which reports the savings that is generated by re-pricing claims by bundling the services together. Expand service lines to 100 for professional Claims and expand various unit fields. (MVS, CA7, COBOL, JCL, MQ Series, Connect Direct, Large Variable length files on tape, InterTest, Tape Management System, View Direct, ASG-Zeke, Endeavor, Comparex, DFSORT)
April 2007 – May 2008
Bank of America, Credit Card Services – Dallas, TX
Computer Consultant
Technical lead on Message process for Card Fulfillments, Statements, Disclosures and Letters. Analyze, Develop, Test and Implement common modules that access Table Base files to retrieve Message data. Modify Audit report for Instant disclosures. Develop, test and implemented COBOL/DB2 programs to extract DB2 data and load Table Base files for business application to access data. Support the test cycle environments for software releases. (COBOL, DB2, SQL, JCL, XPEDITER, SPUFI, QMF, Table Base, Endeavor, Mercury, CA7, FileAid DB2)
Aug 2005 – March 2007
Express Scripts – Bloomington, MN
Mainframe/ Business Analyst Consultant
Gather, analyze and document Business Requirements, adhere to audit requirements, setup project plan, build test plan, test and implement HIPAA compliant 834 EDI transactions with external Fortune 500 companies. Major accomplishments include quickly getting up to speed and becoming a contributing player in address back logged projects. Strong communication, project management, coordination, testing and technical skills are all demonstrated here in completing a project. (Built Test Plan, perform Cycle Testing, JCL, DB2, SQL, Fileaid DB2, QMF, HIPAA EDI 834 transaction)
Education
University of Texas - Austin, Texas
Education Level: Bachelors Degree
Major: Management Information Systems / Minor: Finance
Languages
CICS, COBOL 74, COBOL II, PLI, DB2/SQL, MicroFocus COBOL, Dyl280, FOCUS,
Easytrieve, IMS DL/I, JCL, Easel, Agile
STROBE, BMC Tools, Platinum DB2, FileAid, FileAid/IMS, FileAid/DB2, DocuText, DFsort, ChangeMan, Control-M, Syncsort, Comparex, Panvalet, Endeavor, JHS, SAR, Exporter, Netman, Expediter, Smart test, TMS, TMM, CA1, CA7, Zeke, JOB Track, CA11, TSO ESA 4.3, ISPF, SDSF, SDF II, DJDE, TPX, VPS, Abend Aid, MS NT, MS Windows, MS VISIO, MS Project, MS Word, MS Excel, MS Access, MS Outlook, Lotus123, Timeline, PC 3270, DOS, MicroFocus Revolve, MS Windows, Flowchart, OS II, AMI Pro.
Database/File Structure
DB2, IMS, VSAM (KSDS & ESDS), ISAM, QSAM, Focus DB, MS SQL, IBM DB2/2
Professional Training
Endeavor
Micro Focus Cobol / Workstation Development
Easel GUI Front-end Development
.Net Platform Development
Visual Basic Programming
Agile Methodology
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