Administrative Assistant Team Member
Resume:
Emily G. Smith
Birmingham, AL 35242
***********@*****.***
Education:
University of Alabama at Birmingham, Birmingham, AL: Began pursuing an M.A. in English in Spring 2017. Will complete in 2025.
University of Alabama in Huntsville, Huntsville, AL . Graduated in May 2000 with a B.A. in Communication Arts and a minor in Political Science. Skills :
Proficient in Microsoft Office, Quark Xpress, Raiser’s Edge, Adobe Photoshop and Acrobat, Macintosh/PC computers, scanners, budget reconciliation, A/P, A/R, and editorial software. Work Experience:
January 2020-August 2024: Experience Team Member: Shipt, Inc., Birmingham, AL
• Assist shoppers and members with their orders using email, chat, and phone
• Troubleshoot orders in cases of issues and bugs in delivery and processing
• Exercise judgment and autonomy in making decisions on accounts November 2017-December 2019: Editor/Document Proofreader: Meadows Law Firm, Columbus, MS
• Handle correspondence for attorney
• Proofread and help draft documents for court
• Draft marketing materials for firm
August 2018-November 2018: Administrative Assistant/AP Assistant: Randstad USA, Birmingham, AL
• Matched and marked invoices for payment
• Marked orders for shipment
• Communicated with vendors and salespeople to solve order discrepancies July 2016 - Oct. 2017: Administrative Assistant: Advantage Resourcing, Birmingham, AL
• Set up donation pick-ups for Birmingham Exchange Club
• Reorganized and cleaned up donation listings
• Performed various office-related duties, including mailings, coordinating donation routes February 2015 - June 2016: Budget/Training Assistant: E-Staffing, Inc., Birmingham, AL
• Reconciled monthly departmental budget
• Assisted associates in training completions
• Generated budget reports and distributed to department heads
• Assisted with employee payroll
• Handled billing with outside vendors
• Generated bills of lading for shipping
January 2014 - January 2015: Special Projects Coordinator: Glenwood, Inc., Birmingham, AL
• Entered donations into Raiser’s Edge software
• Composed and mailed acknowledgment letters to donors
• Maintained donor files
• Oversaw and coordinated various projects, including annual donor appeal March 2013 – October 2013: Document Specialist: AIEG, Birmingham, AL
• Electronically sorted legal documents into organization files
• Was responsible for newsletter layout and publishing
• Assisted in various duties, including mailing and proofreading June 2012 – October 2012: Insurance Agent: AGLA, Rainbow City, AL.
• Wrote life insurance policies and serviced policies in the north Alabama region
• Used marketing methods to identify new customer markets and promote products July 2008 – March 2012: Customer Service Consultant II, Infinity Insurance, Birmingham, AL.
• Answered phones and used various software programs to assist customers and agents of Infinity Property and Casualty Corporation using knowledge about state insurance regulations and programs
• Ranked in the top 5% of the call center and implemented guidelines used by management for day-to-day operations
November 2007 – May 2008: Administrative Assistant/Technical Writer, Industrial Training Consultants, Inc., Pelham, AL.
• Answered phones
• Typed correspondence
• Kept track of various databases for projects
• Made copies and sorted mail
• Was responsible for writing training lessons for various industries. January 2007 – November 2007: Customer Service Support Staff, Savela Solutions, Birmingham, AL.
• Answered phone calls
• Utilized online chat systems at call center
• Responded to e-mails that served to help consultants who work for Southern Living at Home, an organization affiliated with Southern Progress Corporation November 2005 – November 2006: Pre-press layout editor, The Commercial Dispatch, Columbus, MS.
• Was responsible for layout of daily newspaper pages, placing advertisements, downloading stocks, weather maps, and comics
• Wrote stories when necessary, paginated sports pages
• Scanned and sized photos in Adobe Photoshop
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