Software Engineer Senior

Albert Rhodeman

New York Metropolitan Area **********@*********.*** 201-***-****

Summary

Experienced Senior Software Engineer with over 30 years of success in the hospital and healthcare industry, specializing in healthcare technology and enterprise content management. Skilled in Software Engineering, Enterprise Architecture, Agile Methodologies, XHTML, and Project Management. Adept at designing scalable systems, driving operational efficiency, and ensuring compliance with the U.S. Health insurance Portability and Accountability Act (HIPPA). Proven ability to lead cross-functional teams, build vendor relationships, and foster strategic partnerships to deliver impactful solutions.

Work Experience

Evernorth Technologies – Express Scripts, Morris Plains, NJ Senior Software Engineer 1994 - Present

(Formerly Medco Health Solutions Inc.)

Utilized Exstream software to designed and managed a Windows-based desktop environment for creating and configuring customer and pharmacist fax Rx communications, including compiling applications and configuring testing.

Led business continuity planning (BCP) initiatives for the Enterprise Content Management (ECM) organization, identifying risks, dependencies, and strategies aligned with the Maximum Tolerable Period of Disruption. Documented and enhanced ECM BCP processes, collaborating with staff to strengthen program effectiveness. Directed periodic BCP testing, including the successful migration of mainframe production print operations from Xerox to an external vendor (Mail-Gard). Utilized Mitigator software to document ECM BCP planning in 2009–2010.

Re-engineered the print infrastructure by designing and implementing a cost-effective, scalable digital copy, print, scan, and fax system. Conducted comprehensive analyses of system usage and technical requirements, recommending hardware and software configurations for Express Scripts (formerly Medco) campuses.

Served as the technical liaison and primary contact between Express Scripts and external vendors, managing software evaluations, resolving technical issues, and maintaining vendor relationships. Delivered advanced functional training for Programming and Operational teams to improve system efficiency.

Directed the migration and development of mainframe production output applications, including Client Invoicing, Pharmacy Checks, and Member Explanation of Benefits (EOB) Checks. Oversaw new system requirements, print application management, troubleshooting, and issue resolution across multiple operational sites.

Xerox Corporation, El Segundo, CA Printing Systems Analyst 1986-1994

Conducted training programs for client programming staff to ensure proficiency in Print Description Language and Forms Description Language tailored for Xerox laser printers.

Delivered comprehensive training on a range of Xerox software packages, including Ventura Publisher, Presents, and Form Base, enabling clients to maximize the functionality of their Xerox systems.

Maintained and managed classes to support high-quality training experiences, ensuring an optimal learning environment for clients. Provided on-site, hands-on training to clients, focusing on practical applications and skill-building to enhance user proficiency and satisfaction.

Xerox Corporation, Honolulu, HI Account Sales Representative 1983 – 1986

Marketed the full suite of Xerox office products to commercial accounts, effectively identifying client needs and delivering tailored solutions to drive sales.

Managed the sales of paper, printing, and copier consumables to state and local government agencies, as well as high- and low-volume users, ensuring customer satisfaction and long-term account retention.

Education

Hawaii Pacific University, Honolulu, HI Bachelor of Science

Business Administration and Finance with a concentration in Computer Science.

Certifications

CHUBB Technical Institute, Parsippany, NJ

Web Development: Java, Oracle, XML, HTML, DHTML, JavaScript

Business Programming: Visual Basic, Java Servlets, Java Database

Technical Skills

OpenText Exstream Design and Production Design Manager: Software Engineer

Business Continuity Planning (BCP): Expertise in risk analysis, dependency mapping, and continuity strategy development.

Enterprise Content Management (ECM): In-depth knowledge of ECM systems and processes.

Digital Infrastructure Design: Skilled in implementing scalable print, copy, scan, and fax systems.

Vendor Management: Proficient in evaluating, onboarding, and maintaining vendor relationships.

Mainframe Production Migration: Experienced in transitioning and managing mainframe outputs for operational efficiency.

Software Training: Proficient in designing and delivering advanced functional training for teams and clients.

Document Management Systems: Knowledgeable in optimizing document workflows and print applications.

Communication & Leadership Skills

Cross-Functional Team Leadership: Proven ability to lead and collaborate with diverse teams to achieve project goals.

Client Training & Support: Skilled in delivering comprehensive training sessions tailored to client needs.

Technical Liaison: Adept at bridging communication between technical teams and vendors to resolve issues and optimize solutions.

Industry Knowledge

Healthcare Technology: Extensive experience working within healthcare-related systems and compliance standards (e.g., HIPAA).

Regulatory Compliance: Expertise in ensuring systems meet industry and legal standards.

State and Local Government Sales: Knowledge of procurement processes and relationship-building with government entities.

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