Account Executive Management

Macee Kelley

913-***-**** ***********@*****.***

Results-driven professional with over 12 years of experience in client onboarding, sales account management, and practice support within the medical aesthetics industry. Proven track record of managing client portfolios, streamlining processes, and coaching clients to success. Skilled in customer relationship management, product utilization strategies, and enhancing client experience through effective training and onboarding methods.

WORK EXPERIENCE

Account Executive

Medicreations Aesthetics • Kansas/Missouri, USA • 8/2024 – 12/2025

Account Executive

Managed a portfolio of accounts, providing personalized solutions and addressing client inquiries to ensure optimal service delivery.

Collaborated with the marketing and sales teams to create tailored strategies for new business development, contributing to a [percentage]% growth in company revenue.

Conducted market research to identify new leads and potential partnerships, driving successful outreach and conversion strategies.

Alma Lasers • Missouri, USA • 07/2021 - 06/2024

Practice Support Manager/Field Sales Training

●Spearheaded the Practice Support Specialist team, creating onboarding assets, protocols, and tools to improve practice efficiency and client success.

●Managed the onboarding and support of over 150 medical aesthetic practices, overseeing system implementations (e.g., POS/EMR) and providing coaching on process navigation.

●Conducted development calls to educate team members and clients on territory management and account setup, leading to improved operational efficiency.

●Facilitated the seamless onboarding of new practices, enhancing the overall customer journey and ensuring clients were prepared for successful handoffs to other teams.

●Key Accomplishments: Regularly exceeded onboarding and sales targets, earning top rankings within the company.

BTL Industries • Kansas, USA • 01/2021 - 07/2021

Territory Manager

●Managed the onboarding and training of new clients to ensure effective adoption of BTL’s products and services, focusing on account setup and operational support.

●Developed strategic onboarding plans to meet client needs and ensure smooth transitions to the sales team.

Allergan • Kansas, USA • 01/2018 - 12/2020

Practice Development Manager

●Led client onboarding for CoolSculpting practices across Kansas, Missouri, and Iowa, guiding clients through the setup of their businesses and helping them reach product utilization goals.

●Designed and implemented onboarding playbooks for new providers, streamlining the account setup and ensuring successful handoff to ongoing account management teams.

●Key Accomplishments: Consistently exceeded onboarding and development targets by 8%, significantly improving client outcomes.

SalonCentric (L’Oreal) • Kansas City, MO, USA • 01/2017 - 12/2018

Sales Consultant

●Oversaw client relationships and onboarding for salon owners, guiding them through setup and product adoption for L’Oreal’s 34 international brands.

Ricoh USA • Lenexa, KS, USA • 01/2016 - 12/2017

Account Executive

●Managed the end-to-end onboarding of new clients, setting up systems and solutions to meet business challenges and ensuring smooth transitions to support teams.

Rajeunir Medical Spa • Kansas City, MO, USA • 01/2009 - 12/2016

Manager/Lead Medical Esthetician

●Led the onboarding of new clients and employees, training estheticians and integrating new patients into spa services, ensuring efficient setup and operation.

●Regularly developed and implemented systems to streamline business operations and improve client satisfaction.

Skills and Expertise

●Client Onboarding & Account Management

●Coaching & Training

●System Implementation (POS/EMR)

●Customer Success & Relationship Management

●Process Improvement & Efficiency

●Project Management & Milestone Tracking

●Medical Aesthetics & Wellness Industry Expertise

Contact this candidate