LISELLE A. HILL
** ******* ****, **** *****, PA *9342
*******.*@*****.***
Professional Summary:
A focused and responsible professional, I am prepared to make significant contributions in customer service or office assistant roles, leveraging my commitment to dependability and meticulous attention to detail. Eager to further enhance my skills and experiences, I seek opportunities to become a well-rounded individual and a valuable asset to my employer and the company's future. Skills:
• Strong Work Ethics and Leadership
• Excellent Communication Skills
• Effective Problem Management and Resolution
• Independent Decision Making
• Prioritization, Multitasking, and Organization
• Proficient in Data Entry and Process Improvement
• Time Management and Commitment to Safety Priorities Work Experience:
Bank of America - Newark, DE (September 2022 - Present) Fraud Analyst:
Monitoring financial transactions, I examine data and evidence to identify fraudulent activity. I actively contribute to the development of new ideas and techniques for resolving and preventing future fraudulent activities. Assisting management with incidents and cases, including false identification or fake claims, is a key aspect of my role. Post Brothers, Philadelphia, PA (March 2022 - September 2022) Concierge:
Provided top-notch customer care services and assistance as a concierge staff member in a prestigious condominium. Demonstrated a thorough knowledge of all occupants, preventing unauthorized visitors. Maintained comprehensive records of daily activities, including phone calls, package deliveries, utilities, and oversaw maintenance services in apartments and communal areas. Monitored and secured emergency exits throughout the building.
Housing Authority, West Chester, PA (September 2020 - February 2022) Prevention Specialist:
Conducted comprehensive household financial assessments and screenings to determine housing assistance eligibility. Assisted participants in completing detailed form packets, including obtaining personal and financial information, collecting vital documents and signatures. Verified form accuracy, approved and submitted data, and followed up with participants as specified by the management system.
Flagship Credit Acceptance, Glen Mills, PA (September 2019 - September 2020) Data Entry Analyst:
Obtained, sorted, and organized documents, ensuring accurate data entry. Managed and prevented duplicates or degraded entries in the database. Evaluated, recorded, and submitted essential organizational information for evaluation and approval. Education:
High School Diploma 2018
Bayard Rustin High School, West Chester, PA
• Graduated with a GPA of 3.5
• Honor Roll Recognition
• English Major
• Member of the National Latin Honor Society
Undergraduate Studies in Real Estate 2018-2019
Delco University
Extracurricular Activities:
• Active participant in the 4-H Club
• Engaged in horseback riding activities
• Involved in Animal Day Care
• Gained valuable experience through shadowing Fire Fighters