Customer Success Patient Care

Summary

Ardent and Pioneering customer success service specialist with wide-spread transferable skills in operations management and sales operations, proven ability to effectively analyze and solve tough problems. Skills

Critical-thinking, Microsoft Excel & Word, Communication skills, Lean Portfolio Management, Time management, Food service, Microsoft word, Leadership Experience

Experience

Assistant Manager

Cinephile (Vara Entertainment LLP.) • Bangalore, Karnataka 05/2022 - 07/2024

Ensured all customers were greeted with a warm, friendly smile Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement

Implemented standard processes and procedures

Managed the inventory and purchasing of required stock on a timely basis Oversaw vendor selection, negotiated contracts, controlled costs, reduced vendor-related risks, and ensured service delivery

Provided leadership and guidance to staff members

Conducted performance evaluations and provided feedback for improvement Developed and implemented training programs for staff members Responsible for recruiting, hiring, and training new staff members Ensured compliance with all company policies and procedures Managed store budget and expenses effectively

Implemented marketing strategies to drive sales and increase customer traffic. Unit Leader

NoBroker Technologies Solutions Pvt.Ltd. • KA

10/2020 - 03/2022

Led a team to ensure timely completion of tasks

Addressed team issues to drive performance and meet targets Analyzed operational records and reports to project sales and determine profitability Implemented strategies to enhance team efficiency and productivity Provided guidance and support to team members to achieve goals and objectives Conducted regular performance evaluations and provided constructive feedback Developed and implemented training programs to improve team members' skills Monitored team progress and adjusted strategies to meet changing needs Fostered a positive team culture and promoted a collaborative work environment Demonstrated strong leadership skills in overseeing team operations Operations Team Leader

INOX Leisure Ltd. • KA

08/2018 - 05/2020

Shreyas A

**********@*****.*** / +918********* / Bangalore, Karnataka Lead a team to ensure unity and enhance daily efficiency Develop and implement timelines to achieve targets Handle customer queries and service-related issues Solve problems efficiently and effectively

Delegate tasks and responsibilities to team members Monitor team performance and provide feedback for improvement Implement strategies to optimize team productivity Conduct regular team meetings to discuss goals and progress Train new team members on company policies and procedures Promotional Manager

Weiwo Communication Pvt. Ltd. • Shimoga, KA

08/2016 - 02/2018

Demonstrated and explained products to persuade customers to purchase Planned and managed campaigns to promote the company's products Maintained timely records of sold products via promotion and sales Developed promotional strategies to increase sales Analyzed market trends to identify opportunities for promotion Collaborated with the marketing team to create promotional materials Conducted market research to understand customer preferences Monitored and evaluated the effectiveness of promotional campaigns Implemented innovative promotional tactics to drive sales Negotiated partnerships with external vendors for promotional events Stayed updated on industry trends to inform promotional strategies Communicated with cross-functional teams to align promotional efforts with overall marketing goals Languages

Kannada, Tulu, English, Hindi, Tamil, Telugu

Education

BSc. Hospitality Management

Shree Devi College of Hotel Management • Mangalore 03/2016

PUC

Canara Pre-university college • MANGALORE, KARNATAKA 03/2013

SSLC

St Aloysius High School • MANGALORE, KARNATAKA

11/2011

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