Senior Account Manager

Robert Scouler

(**********@*****.*** 617-***-****)

Bussiness Development/ Senior Account manager

Over the past 30 years I have focused on Customer sales in a few different industries. where I accomplished outstanding revenue capabilities, long lasting customer relationships, and succeeded using trained, and practiced prospecting skills. Dedication to client concerns, corrective action, and fulfilling outlined expectations through strengths in communication, knowledge of industry, and confidence in the quality of service provided are my greatest strengths.

Key Credentials

Prospecting Qualifying customers budgeting/ Goal planning Networking

Contract negotiation Marketing/Strategy/Tactics Documentation + analysis

Relationship development Resolving Conflicts Detecting Changes/Forecasting

Colleague collaboration Expo booth expertise

Active in Community organizations

Board involvement and volunteer

Experience;

Insurcomm Inc

Senior Account Executive Dec 2023 -June 2024

Dynamic Customer Sales with an emphasis on customer concerns, communication with all parties involved, and fulfillment of expectations and delivery of services under contract. Developed new accounts with multifamily housing, commercial businesses, developers, and other customers in need of mitigation and reconstruction support for insurance losses such as fire, Water, Mold, and various other disaster scenarios. Networked and joined multiple Community organizations to help promote the business. Expanded the business model outside of just insurance losses to larger residential, and commercially owned companies throughout The Boston area and southern New Hampshire.

Blusky Restoration (formerly Pro-Care a 35 yr old company until purchase on 2/2023) 2019- Oct 2023

Bussiness Development manager

Prospected, developed, and managed 75-100 plus multifamily customers in Apartment/Condo communities with water, fire, sewage and other disaster losses. Provided a higher level of customer satisfaction, communication, and follow up as the advocate for customers we serviced.

Was integral as a team member of 5 in first year, and witnessed team size reduce to 3 over 4.5 years.

Met high goal expectations for 3 years under Pro-Care Inc ownership.

Key contributor on all levels during networking events, Expo presentations, Community sponsorships, Customer annual meetings, and area organization support such as IREM, NEAHMA, MAA (membership committee), and previously NHAA.

Advantage Consulting, Waltham MA October 2017- July 2018

Senior Account Executive

New client warm calling, Scheduled meetings with Prospective customers, Conducted informational meetings, Outlined partnered expectations, and worked to close customer business with consultants placement.

Softworld Inc, Waltham MA

Sr. Solutions Development Manager Aug 2016- July 2017

Prospected, Developed, and managed new client/customers seeking support in the Engineering and IT staffing requirements of their business.

Conducted in person meetings, conference calls, and account management with new clients on a local as well as national level.

Assisted recruiting engineering candidates for a group of 5 colleagues.

Secured contracts, Intro proposals, and RFP documents for 8 new customers within a 5-month period.

Penetrated, and prospected accounts through a systematic process of identifying the pivotal decision makers, and key players for the entire Engineering and IT groups.

Solution IT, Wilmington MA

Sr. Account Development Manager May 2014 – Aug 2016

Prospected, developed, and managed new clients seeking project, and staffing support in a number of IT disciplines. Particular specializations in the following areas;

Application Development: (Java, Microsoft, other), Mobile (Android & iOS), ERP (Oracle, SAP/Success Factors, PeopleSoft & Workday), Salesforce, BI (OBIEE, BW/BOBJ, Business Objects, Teradata, Micro Strategy) & Informatica. QA (Test Script Developers and Automation experts skilled in HP-QTP & Selenium) and Infrastructure resources (DBA’s & Networking experts). Oracle EBS Projects & Support.

Managed fortune 500 companies IT and Service desk requirements

Weekly meetings with prospected clients, one time customers, as well as secured and contracted clients.

Effectively manipulated Salesforce software to pipeline premier customers, to small business requirements within Solution IT’s recruiting capabilities.

Trained in, and effectively used Sandler Sales techniques for locating pain, and compatible staffing needs for each customer.

GCR Technical Staffing, Burlington MA

Sr. Development Manager December 2013- May 2014

Successful account manager through prospecting capabilities within the IT and Engineering solutions division.

Developed all new accounts through a mixed process of cold calling, client meetings, and clear clarification of GCR’s primary offerings in the Contract and Permanent staffing marketplace.

Maintained full control of all my client’s requirements from inception, to fulfillment with the best possible candidate. Completing all contract documentation, rate negotiations, and follow through to the closing of each deal.

Symphony Teleca, Westford MA

Senior Account executive April 2012 – November 2013

Symphony Teleca’s Staffing services division is a leader in Mobile and telecommunications support solutions and staffing augmentation across the US. Being clear on company’s capabilities and process with customers transferred into solid relationships and returned business. Industries include medical, Consumer electronics, Aerospace, Government funded programs, Telecommunications, and mobile devices as well as various consumer products.

Prospected, and networked up to 40 Customers per week compiling B and C level management for purposes of understanding and supporting the Engineering teams staffing needs.

Through relationship development and customer confidence, new requirements for Contract engineering positions were obtained and appropriate candidates were screened and submitted for review.

Adjustment actions to accommodate customers; financial, environmental, skills, or personal preferences during sales process.

Negotiated agreements for both customers and candidates.

Recruited suitable candidates through internet sourcing skills, and direct communication with engineering colleagues.

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

Systems Pros (A division of Adecco), Billerica, MA

Senior Account executive January 2001 – April 2012

Systems Pros is a multi-faceted technical service firm specializing in the recruitment, selection, and placement of technical personnel to client companies throughout the United States and Canada.

Business Development, primarily in the aerospace, electronics, and consumer product industries.

Identify and establish new clients that require staff augmentation / talent acquisition assistance.

Interface directly with technical Hiring Managers, maintaining new and existing client relationships to ensure the highest quality and most efficient delivery time, performance, and customer satisfaction.

Averaged 6.3 million in annual sales revenue for the last 3 years, and over 5 million for the 2 years prior.• Managed a team of 3 trainees for their first 2 years within the company

Oxford International, Peabody MA

Account Representative – Sales December 1999 - January 2001

Worked with customers to support their temporary staffing needs in mechanical, manufacturing, quality, electrical, and design engineering disciplines.

Developed customer relationships and prospected for new customers through cold calling, and networking.

Carried highest average markup on twenty plus contract engineers within my first 12 months.

Managed job openings from defining skills, candidates, negotiating rates, to final commitment contracts.

Collaborated with colleagues on openings relative to other engineering skills within the company.

Other Experience;

Central Steel, Somerville MA

Sr. inside Sales Rep

Kit Clark Senior Services, Dorchester, MA

Program Coordinator, Facilities Manager

Windsor House Adult Day Health Programs, Somerville, MA

HUD Program Director/ Social Worker

West Suburban Elder Services, Watertown MA

Case Manager

Federal Express, Logan Airport Boston MA

Equipment operator, Package Transport

EDUCATION

Northeastern University Boston MA Bachelor's Degree, BS in Education,

University of Massachusetts, Boston MAMaster’s program in Community Administration

CERTIFICATIONS

Massachusetts licensed Construction Supervisor (1992-1999)

LSW (Mass Licensed Social worker)

Certified Member of EMLOA (20 years with Eastern Mass Lacrosse Officials Association)

Board and Committee involvement; MYL Lacrosse Associate officials Mentor and assigner, MAA membership committee, NEAHMA Expo committee, Tewksbury Youth lacrosse Board member, Reading Lacrosse Board, Reading Pop Warner, Dorchester Community Council, Cambridge/ Somerville Elderly citizens group.

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