Customer Service Office Manager
Resume:
Loretta Maitland
*****-******@******.***
Phone Number-719-***-****
Work Experience
Trustaff
Recruiter admin representative
November 2021 to January 2025
● Deliver top-tier customer service to diverse populations with differing specialities
● Collaborate with various departments for necessary activities, including protected information
● Relationship building to maintain current client count and aid in sales of new contracts
● Onboarding, providing trainings, special projects
● Excel and Microsoft,used daily
Office manager
Dental Muse
February 2021 to November 2021
● Oversees office
● Ensure client care is priority, measurable on weekly surveys and reviews
● Reviews treatment plans with patients daily
● Ensure providers schedules are booked to production goals on a regular basis
● Providing outstanding customer service to every patient
● Ordering supplies within budget
● Daily, weekly, monthly reports
● Imputing, verifying insurance, submitting
● Making sure our patients get the care they deserve
● Implementing protocols to reach daily, monthly, goals
● Making sure Doctors and staff have everything they
● Review performance and business metrics daily and work with providers to continually improve performance
● Going over billing with patients understanding ledgers and balancesLeading office meeting monthly to go over success and goals one on ones with staff members
● Payroll
● Onboarding for new hires
● Excel and Microsoft
Orthodontic Manager
PERFECT TEETH
January 2020 to February 2021
Handle checking patients in and out off there appointment handle Dr schedule and taking payment making sure there are no balance to collect Treatment Coordinator
SouthBridge Dentistry
June 2019 to January 2020
● Oversees schedules
● Ensure client care is priority, measurable on weekly surveys and reviews
● Reviews treatment plans with patients daily
● Ensure providers schedules are booked to production goals on a regular basis
● Providing outstanding customer service to every patient
● Daily, weekly, monthly reports
● Imputing, verifying insurance, submitting
● Making sure our patients get the care they deserve
● Implementing protocols to reach daily, monthly, goals
● Making sure Doctors and staff have everything they
● Review performance and business metrics daily and work with providers to continually improve performance
● Going over billing with patients understanding ledgers and balances Office manager
Peak Dental Services
January 2016 to June 2019
● Oversees office
● Ensure client care is priority, measurable on weekly surveys and reviews
● Reviews treatment plans with patients daily
● Ensure providers schedules are booked to production goals on a regular basis
● Providing outstanding customer service to every patient
● Ordering supplies within budget
● Daily, weekly, monthly reports
● Imputing, verifying insurance, submitting
● Making sure our patients get the care they deserve
● Implementing protocols to reach daily, monthly, goals
● Making sure Doctors and staff have everything they
● Review performance and business metrics daily and work with providers to continually improve performance
● Going over billing with patients understanding ledgers and balancesLeading office meeting monthly to go over success and goals one on ones with staff members
● Payroll
● Onboarding for new hires
● Excel and Microsoft
Dental Customer Service Representative II
Anthem - Colorado Springs, CO
April 2014 to 2016
Review claims adjustments with providers and members.
● Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
● Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
● Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
● Research requests regarding various product aspects, policy provisions, claim status, and basic procedures.
Technical Support Representative
Comcast - Colorado Springs, CO
2012 to 2014
Gathering customer's information and determining the issue by evaluating and analyzing symptoms
● Interact with customers to provide and process information in response to inquiries, concerns, and requests
● Accurately process and record call transactions using a computer and designated tracking software
● Follow up and make scheduled callbacks when necessary Call Center Customer Service Representative/ Supervisor Xerox - Colorado Springs, CO
2011 to 2013
Follow up and make scheduled callbacks when necessary
● Training new hires
● Managing a team
References
Andreas Patron-954-***-**** Lead Health Care Recruiter Susan Duvelius-513-***-**** Supervisor, Trustaff
Summer Augstin-303-***-**** Peak Dental,Perfect Teeth Jennifer Zeh 719-***-**** Anthem Blue Cross
Dr Rabinovich 917-***-**** Dental muse
Contact this candidate