Service Engineer Field
Resume:
Vesa Ilmari Lehtinen
Field Service Engineer
*******@*****.*** • +447*********
• London, Pimlico UK
London based Service engineer with comprehensive management experience leading and executing field service tasks, such as repair, installation, and maintenance. Extensive technical services (Healthcare imaging systems and Electronics generally). Adept at installing, testing, maintaining, and repairing hardware and software/systems. Highly regarded as an experienced MRI Service Engineer/Technical Manager with a demonstrated history of success in the Medical Device industry. Experienced with VPN and remote work, HL7, TCP/IP protocols, and AV systems and generally excellent understanding of networks and the Windows Operating system. Possess remarkable expertise in medical devices, RIS, healthcare information technology (HIT), picture archiving and communication systems (PACS), and field services. Equipped with exceptional networking configuration skills, whilst identifying and mitigating issues to ensure smooth internet operations. Proficient in providing preventative and correct maintenance services to keep equipment and assets running efficiently. Solid practical knowledge of configuring iPhones, iPads, Bluetooth, and other wireless communication devices. Technical Proficiencies
Platforms: Microsoft Win NT, Win95, Win98, Win2000, WIN XP, Win7, Win10, MAC iOS Software Office 2000, 2003, 2007, 2010, 2013, 365: Word, Excel, Power Point, Salesforce, SAP Networking TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls, PACS, DICOM, DICOM 3.0 RNS, RIS, RAS administrating and problem finding, Outlook Exchange, Lotus Notes, VIPER (Escalation Support program) Azure Active Directory (Azure AD studies)
Social Media App Facebook, WhatsApp, Skype, Business Skype, MS Teams App, Zoom App Career Experience
Crowthorne Hi-Tec Services Ltd, Fleet and London (fixed term contract) Field Service Engineer for the laboratory biological safety cabinets class I and II 09/2024-31/01/2025 Testing and validating variety of laboratory clean air biological safety enclosure systems at the customer’s premises across London.
• Airflow, Smoke and KI testing. Fumigation with ammonium chloride BigNeat/Caron Ltd, Waterlooville and whole UK 04/2022-10/2023 Field Service Engineer for the laboratory enclosure systems Optimise customer satisfaction and retention by leveraging technical expertise in installing, commissioning, dismantling and servicing variety of laboratory clean air enclosure systems at the customer’s premises across UK and abroad.
• Implemented best practices to achieve excellent skills of installations, maintenance services and testing. Beautology laser systems Ltd, Bedford and London (FTC) 06/2021-12/2021 Field Service Engineer for the laser systems used in beauty clinics Mitigated risks and reduced failures by providing preventative and correct maintenance services and conducted test of CynoSure and Candela laser systems in Bedford office/workshop and customer’s premises all over in London area but also outside of M25.
• Gained proficiency in maintaining attractive laser systems and exhibited good communication skills. DayBreak Medical Ltd, Feltham and surrounding areas 03/2020-04/2021 Field Service Engineer (Covid-19 restrictions)
Contributed technical efforts in assembling and testing Quantel slit lamps and ophthalmic laser systems on to RINI lifting tables. Drove high-level assistance in assembling, repairing or advancing systems to NHS eye hospitals around UK.
• Expanded personal expertise by learning and achieving good skills of assembling, service, installations, customer facing skills, testing, and teaching customers
Candela Medical Ltd, Birmingham, London, Madrid 06/2019-12/2019 Field service engineer for aesthetic laser systems used in beauty clinics and hospitals Provided installs, problem identification, MAT testing, and preventative maintenance services for a variety of laser systems, including Cyneron's Vela Shape III, CO2RE, and eTWO systems, as well as Candela's GentleMaxPro, Gentle Yag, and Vbeam Perfecta and Prima.
• Expanded knowledge of the aesthetic laser system, developed good customer service abilities, and improved laser techniques. Oneservice (Fixed Term Contract), Darmstadt Germany, Greater London 09/2018 -03/2019 Field Service Engineer
Performed preventative maintenance on several DAKO/Agilent autostainer systems. Completed training programs and carried out pertinent tasks in client hospitals or private labs in London as well as hospitals or private labs elsewhere in the United Kingdom. Page 2 3
• Expanded knowledge of the autostainer systems, developed good customer service abilities, and improved autostainer techniques.
Engineer Exchange Ltd, London, Madrid 03/2017-07/2018 Field Service Engineer / Technical Engineering Manager Played integral role as manager to oversee installations team, provided technical support, and write technical documents, whilst leading Madrid office engineers. Provided a way for companies to pinpoint issues in processes by conducting Quality Assurance Inspections and QA reporting for Systems. Travelled across multiple locations, including domestic and international to execute designated activities. Supported MRI Mobile / Statistics systems/Ultrasound Products (GE, Philips, Samsung) services.
• Minimised and controlled the risks in an appropriate way by writing RAMS (Risk Assessments and Method Statements) for systems, whilst ensuring mitigation in timely manner. Played pivotal role as project manager in planning removals. MESA (Medical Equipment Solution & Application), Thiele, UK nationwide 06/2014-02/2017 Field Service Engineer for MRI systems
Prevented from unexpected failures by executing preventative and corrective maintenance services on several diagnostic imaging systems, including MRI and Ultrasound systems. Collaborated to ensure adequate response to for internal assistance to other FSE.
• Employed advanced technical expertise in troubleshooting, analysing and repairing errors on systems to ensure accomplishment of the agreed uptime ratio.
Philips Electronics UK Ltd / Healthcare department, London, UK nationwide 02/2012-06/2014 Field Service Engineer for MRI and Ultrasound systems Provided MRI and ultrasound diagnostic imaging systems with preventative and corrective maintenance services. Utilised technical expertise in troubleshooting, analyzing and repairing errors on systems in order to ensure smooth functionality. Updated systems, software, hardware, and new systems, as well as their calibration and delivery to end users Philips Iberica S.A.U Barcelona, Spain 06/2009 – 01/2012 Field service engineer for MRI systems
Executed system upgrades, installation, uninstallation, relocation, system management, cryogenics system service, and cold head replacement for MRI scanners with 1.5 T and 3.0 systems. Philips Healthcare Finland 09/1997-06/2009
Field Service Engineer/ Technical Support Engineer tier 3 for MRI and Ultrasound systems Conducted MRI system tests for the electronics in the production line. Assisted in serving of Ultrasound Products, including iU22 and iE33. Attained very high levels of customer support expertise in installation, de-installation, relocation, preventive/corrective maintenance services, service upgrades, system handling, service procedures, troubleshooting techniques, and technical support for internal systems and clients' sites around the World. Education
Bachelor’s Degree – Electronics
Lahti University of Applied Sciences, Finland
Radio - and TV Technician Degree
Technical Institute of Kouvola, Finland
Professional Development
Online studies of Laboratory systems like Centrifuges and CO2 incubators, medical fridges and freezers. Azure Active Directory (Azure AD studies)
Bigneat System Introduction Courses: Testing For Determination of Particulate Contamination, Methods for Determining Airflow Velocities, Servicing Procedures (Throughout Examination &Testing), Chemcap Carbon Filtrations. MIA (Medical Industry Accredited) tier 3: Theatre Access, Hand hygiene and safety Quantel laser systems Easy Ret (23rd to 24th of March), Fusion (6th to 7th of April web training / introductions due to Covid-19 travel restrictions.
Candela Laser System Courses: (Madrid) Gentle Max Pro Cyneron Laser System Courses
Agilent Autostainer Link 48 System: Installation, Maintenance and Servicing ISO9001, ISO13485, ISO14001
Philips Healthcare Systems Courses with Certificates Additional Course Certificates Available on Request. Page 3 3
Language
Finnish: Mother Tongue English: Fluent Spoken & Written Swedish: Good Spoken & Written Spanish: Good Spoken & Written
German: Good Spoken & Written: Some French
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