Customer Service Agent
Resume:
Marie Blumenthal
Prospect Hts, IL ***** 262-***-****
*********.*****@*****.***
Patient Registration Representative-Coordinator
Personable, prompt customer service
Dedicated to provide high quality patient focused care
Customer service professional, delivering high quality patient focused care and results. Performs well under pressure both, works well independently as well as in a team environment. Experience in healthcare, manufacturing, service and corporate environments.
Key professional skills include:
Customer Service
Office Administration/Management
Data and Report Metrics
Scheduling, Purchasing and Billing
Strong Coordination and Negotiating Skills
Professional Experience
Aurora Health Care, South Milwaukee, WI
Appointment Scheduler 2015 - 2025
Customer service professional who is dedicated who facilitates the conversion of patient information through the completion of the intake process and appointment scheduling. Ensuring prompt, courteous service to patients, physicians and staff by providing accurate and expedient scheduling.
Responsible for patient scheduling of medical procedures, insurance information and office appointments for 20 area clinics: each clinic has 12-35 Doctors, with different rules and needs.
Manage heavy volume of inbound and outbound calls in a fast paced, demanding environment.
Resolves customer issues in a professional, caring and timely manner.
Responsible for own administrative after-call work and additional duties as assigned.
Northshore University Health System, Evanston, IL
Switchboard Operator 2010 - 2015
Provide information and directions to guest and employees.
Directed all inbound calls to appropriate departments and escalated all emergency calls.
Issued and repaired communications devises (Pagers and Vocera phones) for all employees.
Party Lite Manufacturing, Batavia, IL
Data Entry/Administrative Assistant 2006 - 2010
Processed purchase orders for products and confirmed pricing with vendors.
Validated and reviewed all purchase orders from buyers.
Responsible for edits and cancellations of all orders.
Entered orders into DynaMACS Pricing System and responsible for all order adjustments and maintenance.
Additional Experience
Bretford Manufacturing, Franklin Park, IL
Customer Service Agent – Top Accounts Team, Support Sale Team and Sales Office.
Vanson Holland Ink, Itaska, IL
Customer Service Manager – Supervised Staff, Reports-Logs, Orders, Freight Claims.
Rainsoft Corporation, Elk Grove Village, IL
Customer Service Agent – Customer Problem Resolution-Domestic & International, Shipment Log-Reports, Scheduling and Administrative Support.
Education
Assoc Hospital Administration, University of Phoenix
Technical Skills
Microsoft Office (Word, Excel, PowerPoint)
EPIC-System, I3-Phone System
Recognition/Accomplishment
Received 2 Customer Service Awards for Excellence from Aurora Health Care
Received a Customer Service Award from Northshore University Health System
Completed F.I.N.A.O Corporation Life Sessions Series – Understanding your Values, Anger Management and Managing Stress
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