Customer Service Representative
Resume:
Employment history
Direct Care Aide Nov **** - Present
Dogwood Crossing at Tazewell, VA
• Monitor and document vital signs, medication schedules, and behavioral changes while maintaining accurate resident care records.
• Partner with healthcare teams to implement care plans, coordinate resident activities, and foster a supportive living environment.
• Enhance resident quality of life through proactive care strategies, timely response to needs, and consistent health monitoring. Customer Service Representative Jun 2024 - Dec 2024 Alorica at Bluefield, WV
• Developed efficient solutions for customer concerns, leading to improved first-call resolution rates and enhanced customer loyalty metrics.
• Documented customer interactions meticulously while managing concurrent tasks, ensuring accurate information flow and follow-up procedures.
• Partnered with cross-functional teams to address complex customer needs, implementing streamlined communication processes. Cashier Oct 2019 - Jul 2021
Pop Shop at Tazewell, VA
• Handled daily reconciliation of transactions, ensured inventory accuracy, and implemented efficient queue management strategies.
• Coordinated with team members during peak hours, trained new staff, and maintained organised workspace while ensuring customer satisfaction.
• Proposed and implemented streamlined payment procedures, reducing average transaction time while maintaining accuracy. Kelsey Brooks
Customer Service Representative
31 years old
Customer Service Representative with over 11 years of experience excelling in problem solving, customer engagement, and communication. Demonstrates adaptability and organization, effectively leading teams to enhance customer satisfaction and loyalty. Aims to leverage extensive skills in leadership and reliability to drive innovative service solutions and elevate customer experiences. 1879 Adria Road, North Tazewell, US, 24630
*****@******.***
• Develop creative solutions for individual resident needs while maintaining safety protocols and professional care standards.Build strong relationships with multidisciplinary healthcare teams to implement integrated care solutions and enhance resident wellness outcomes.
• Analysed customer feedback patterns to identify recurring issues, contributing to service improvement initiatives and enhanced operational efficiency.Resolved complex customer inquiries through systematic problem analysis, maintaining high satisfaction rates while reducing escalation frequency
• Assisted customers with product locations, special requests, and promotional offers while ensuring positive shopping experiences.Developed and executed cash handling protocols while managing high-volume transactions, leading to enhanced operational efficiency and customer flow management
Manager Apr 2011 - Aug 2025
McDonald’s at Tazewell, VA
• Led restaurant operations, optimised staff scheduling and implemented quality control measures, driving customer satisfaction while reducing operational costs.
• Managed cross-functional team of 25 staff members, fostered positive work culture and delivered exceptional service standards through mentorship.
• Streamlined inventory management processes, analysed sales patterns and adjusted ordering systems to minimise waste while maintaining product availability.
• Developed new training protocols and service procedures, enhancing team efficiency and improving customer experience metrics.
• Ensured compliance with food safety regulations, maintained accurate documentation and implemented preventive maintenance schedules.
• Built high-performing teams through targeted coaching programmes, fostering professional growth and elevating customer service standards.
• Analysed customer feedback patterns to implement service improvements, strengthening brand reputation and increasing repeat business. Team Leader Aug 2017 - Apr 2019
Dairy Queen at Bluefield, WV
Education
Diploma Aug 2009 - Jun 2012
Tazewell High School at Tazewell, VA
General Studies
Skills
Typing
Expert
Time Management
Expert
Customer Engagement
Expert
Organization
Expert
Communication
Expert
Adaptability
Expert
Leadership
Expert
Problem Solving
Expert
Flexibility
Expert
Reliability
Expert
Self Motivation
Expert
Collaboration
Expert
Organizational Skills
Expert
Technical Proficiency
Expert
• Revamped quality assurance protocols and food safety measures, ensuring consistent product standards and regulatory compliance.Conducted comprehensive market analysis to identify peak service hours, leading to optimised staffing patterns and enhanced customer flow Led team to improve customer service, boosting satisfaction scores by 12%. Coordinated daily operations, reducing wait times and enhancing efficiency. Trained new staff, fostering a collaborative team environment. Resolved conflicts effectively, maintaining a positive work atmosphere. Implemented new processes, achieving measurable operational improvements. Coordinated with kitchen and service teams to maintain high-quality customer experience, resolved conflicts and enhanced team communication Life Balancing
Expert
Languages
English
Native
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