Data Entry Customer Service
Resume:
Tonia Marshall
**************@*****.***
Customer Service Professional with 15+ years of experience. Extensive problem solving, attention to detail, effectively communicate with the goal to gain satisfactory results. In addition, solid data entry and clerical skills.
Work Experience
Data Entry
Veterans Sourcing Group - JPMC
August 2020 to October 2020
• I reviewed and verified the details from submitted applications for accuracy and completeness
Data Entry Clerk (Part-time as Needed)
Eshots Inc.
September 2018 to February 2019
• Verification and correction of data from source documents submitted from customers for processing
Call Center Agent (Part-time)
The MX Group
November 2016 to December 2016
•Placed customer calls to general managers to establish and generate interest
•Determined customers overall product selections and needs
•Forwarded potential leads to designated department
•Ensured potential/new customer contact information was current
Global Operations Specialist I
IOS - Insurance Overload Services - First Advantage June 2015 to December 2015
•Performed administrative task to support the verification and operations departments
•Reviewed applications in order to complete the verification process
•Requested missing information or documentation from the client or candidate if required
•Responsible for data entry tasks
•Responded to queries from client for further review
•Communicated as a team weekly in review of processes
Customer Service Representative/Call Center
LaSalle Network - FTD
May 2015 to May 2015
•Provided quality customer service
•Utilized the necessary tools provided in order to assist the customers
•Placed customer orders and processed shipment for delivery
•Problem solved and followed up with the customer with a resolution in a timely manner
Direct Response Agent
LiveOps - Remote
February 2012 to March 2014
•Placed infomercial orders and offered up-sells on every call
•Processed Medicare recipients to receive diabetic medical supplies from home
•Provided service to customers placing food chain orders for dine in or takeout
•First point of contact for customers calling in to report an automobile accident
•Utilized multiple screens and disposition calls for quality control purpose
Customer Service Representative
AON Hewitt
August 2012 to September 2012
• Trained to help customers during open enrollment to add or to elect changes to medical benefits
Customer Care Professional - Remote
Arise Virtual Solutions Inc.
November 2011 to February 2012
•Demonstrated empathy in a fast pace environment with high call volumes
•Serviced customer in regards to mobile, internet and cable activation and troubleshooting
•Documented, processed and completed orders for service in a timely fashion
Seasonal Reservation Agent - Remote
Active Network Inc.
June 2011 to September 2011
•Booked and reserved national park cabin sites and lodging
•Listened to customer needs, found and entered information in a quick and efficient manner through the use of a headset and browser-based reservation system
•Maintained control of customer conversations, moved the customers politely along while maintaining professional and excellent level of customer service
Customer Care Professional - Remote
Alpine Access
December 2009 to June 2010
•Provided Exceptional Customer Service within an inbound virtual call center
•Placed incoming retail orders for office supplies and products
•Offered up-sells to customers in order to accommodate alternate product purchase selections• Organized and multi tasked in a fast pace virtual environment
Education
GED
South Suburban College
Non Degree Diploma in Word Processing
Metropolitan Business College
Skills
•Type 50-60 wpm
•Microsoft Word, Excel and Outlook
•Filing and Multitasking
•Data Entry/10-Key
Awards
Dean's List August 1989
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