Customer Service Sales Manager

Objective

Motivated individual with strong leadership, communication, managerial and accounting skills. I am seeking an internship that will utilize my skills and broaden my capabilities.

Education

Bachelor of Arts in Finance, Focus on Economics & Accounting Kennesaw State University, Coles Business School

September 2020-current

3.2 GPA

Relevant Coursework

·Accounting, economics, and math courses.

Work Experience

Student Peer Tutor September 2021 – current

·Provide tutoring to my peers including homework, quiz, and test preparation.

·Subjects included accounting, economics.

Retail Sales Manager, Rue 21 October 2021 – May 2022

·Handled all payroll and bookkeeping functions which included reconciling cash receipts.

·Implemented innovative promotions to drive store revenue.

·Directed, supervised, and scheduled store employees.

·Achieved all development milestones and profitability goals.

·Provided high-quality customer service, managed sales programs, and facilitated inventory projects.

Customer Service Representative, Publix August 2020-September 2021

·Efficiently managed customer calls in a fast-paced call center environment.

·Followed up with customers to offer additional support and check resolution satisfaction.

·Delivered fast, friendly service for routine questions and service complaints.

Accounting Assistant, Atlanta Technical College May 2020-August 2020

·Received, recorded, and banked cash, checks and vouchers.

·Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper coding.

·Maintained accurate records and reports for multiple accounting areas.

Atlanta First Agency

•Traveled salesman of giftware and women's designer Fall and Spring fashion apparel at various

•trade centers in Atlanta, Dallas, and Las Vegas.

•Generated specific boutique palettes for individual buyers based on their location and target

•market.

•Encouraged the concept of a store-within-a-store to promote a distinguished branding tactic,

•Influenced purchases on our boutique furniture to properly display our fashion line within

•stores.

•Merchandised trade-show rooms daily to coordinate an organized traffic flow with emphasized

•talking points.

•Kept Inventory of all sample items that enter and leave the showroom.

•Assisted in IT whenever needed due to savvy technical skills.

Wilmington Trust May 2023 -August 2023

• Meet with clients to discuss their financial goals

• Explain to potential clients the types of financial services they provide.

• Educate clients and answer questions about investment options and potential risks.

• supervise client relationships and retain clients by providing support, answering questions, and resolving issues

• detail-oriented, methodical, efficient and able to multi-task with solid organizational and time-management skillsReview, track and maintain documents related to the work and processes of the Client Relations teams

• Review, track and maintain documents related to the work and processes of the Client Relations teams

Leadership

Leadership Coaching

Nsoro Ambassador

Multi-Agency Alliance for Children Ambassador

Additional Skills

· Communication

·Leadership

·Problem solving

·Project management

·Finance

·Critical thinking

·Data Analysis

·Analytic Reasoning

·Excel

Campus Involvement

Campus Clubs:

Women's Resource Center

Promoting Black Owned Businesses at KSU and in the

Atlanta area.

Contact this candidate