PROFESSIONAL
SUMMARY
Serviced-focused manager dedicated to delivering positive customer
experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
SKILLS
Leadership and team building
Problem Resolution
Operations Management
Team Player
Training and coaching
Staff Management
Customer Relations
Training and Development
Relationship Building
Inventory Control
Employee Scheduling
Verbal and written
communication
Staff Development
P&L Management
Labor Cost Controls
Deadline-oriented
Performance Improvement
Vendor relationships
Project Management
Expense Control
Networking abilities
Purchasing and planning
Account Management
Vendor Sourcing
Loss Prevention
WORK HISTORY
General Manager / Cosmic - Belgrade, MT / 04.2020 - Current Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
COO / Gluten Free Living - Belgrade, MT / 01.2017 - 03.2020 Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
JENN RILE
**********@*****.*** 406-***-**** Belgrade, MT 59714 Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation. Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
Operations Manager / The Home Depot - Bozeman, MT / 12.2011 - 12.2017 Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Director of Sales / Valhalla Medical Spa - Las Vegas, NV / 03.2004 - 06.2011
Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Achieved regional sales targets through effective territory management and relationship building with key clients.
Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team. Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns. EDUCATION
University of Washington - Seattle, WA / 06.2003
Bachelor of Science: Business Administration