Administrative Assistant Customer Service

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Mara Burks

*** ******* ** **#*

Atlanta, GA 30314

Cell: 404-***-**** *********@*****.***

Objective

To utilize my skills and experience in a position that offer opportunity for growth within a company, with potential for taking on wide spread responsibilities is key. Diverse Administrative Assistant offering versatile office skills who is able to juggle multiple priorities.

Professional Experience

TA Petro 07/19 - 03/2020

Customer Service

●Daily basis make sure that area is nice and clean. Assist customers with ringing up items they purchase. Also making sure that coffee was brewed fresh and condiments were available.

Meals on Wheels Atlanta

Administrative Assistant

●Answering a high volume of numerous incoming calls daily, returning calls. Managing files in the data system. Contacting

●Clients for accurate and sensitive documents.

●Having excellent organizational and customer service skills making sure the office ran efficiently.

●Verify client applications for home repair and mailing a significant amount of applications on daily basis.

Atlanta, GA

07/13 - 08/2017

City of Atlanta Administrative Assistant

Atlanta, GA

06/2009 - 12/2012

●Responsible for inputting information on spreadsheets of those customers who obtain service each day.

●Operate multi-line switchboard and provide prompt, courteous and knowledgeable assistance, direct calls, convey messages, and run errands as needed.

●Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

●Served as the first point of contact for customers requiring services as well as professionals utilizing the facilities for meetings.

●Provides one-on-one service to customers who are unable to use computers.

Gourmet Services

Atlanta, GA

Customer Service

09/2007 - 10/2008

●Operated the cash register and maintained a daily cash balance, also created customer service reports.

●Operated office machines, typewriter, computer terminal, and adding, calculating, bookkeeping, and check-writing machines.

Logan’s Master Painters & Home Improvement Company

Decatur, GA

Administrative Manager

01/2004 - 07/2007

●-

National Reprographics

Technician

Tucker, GA

02/2003 - 11/2003

●Assembled computerized toner cartridges including disassembly and repair.

●Refilling cartridges with toner, testing and packaging for shipments to factories and business.

Skills

●Word MS/Office

●Powerpoint/Outlook/Exce

●Excel

●Expert Customer Service Skills

●Data Entry/Accounting

●Word Processing

●Type 60+wpm

●Spreadsheet

●Cisco Multi-Line Switchboard

●10-Key

Education

Business Administrative Technology Associate

Atlanta Technical College

Atlanta, GA

Diploma

Columbia High School

Decatur, GA

Certifications

●Microsoft Certified Systems, Administrator (MCSA),

●General Office Assistant, Microsoft Certified Professional (MCP)

References Available Upon Request

Contact this candidate