Community Outreach Patient Services

Janira Rios

**********@*****.*** 917-***-**** Staten Island, NY

SUMMARY

Experienced professional seeking Support Manager role with 12 years in healthcare coordination and patient services. Proven track record in managing patient intake, training staff, and enhancing service quality through strategic follow-ups and community outreach. Skilled in electronic record management, advanced communication, and fluent in Spanish, ensuring comprehensive support and efficient operations. WORK EXPERIENCE

Clasp Resources INC. Brooklyn, NY

Case Coordination Manager Jul 2023 - Jan 2024

• Managed the acquisition and confidentiality of patients' and families' demographic information during the intake process, ensuring compliance with privacy standards.

• Conducted follow-ups to assess and ensure that patient needs were adequately met while providing training and support to care liaisons in handling challenging situations with patients experiencing mental health fragility.

• Engaged in community outreach initiatives, including participation in events and collaboration with service providers to enhance the delivery of exceptional services to families and individuals. New York Congregational Nursing Center Brooklyn, NY Admissions Coordinator Jun 2022 - Feb 2023

• Developed and maintained admission guidelines by drafting, updating, and proposing modifications to criteria, policies, and procedures.

• Enhanced community engagement and awareness by preparing promotional materials, placing advertisements, and conducting facility tours.

• Streamlined the admissions process by obtaining and verifying applicant information, and providing clear explanations of criteria to patients and their families.

• Produced detailed admissions reports through data collection and analysis to support decision-making and strategic planning.

NYU Lutheran Medical Center Brooklyn, NY

Financial Counselor Nov 2015 - May 2021

• Screened patients to assess eligibility for various health insurance programs, provided orientations on options, and advised on required documentation for applications.

• Assisted patients with applications for government-sponsored and low-cost health insurance programs, including the hospital's Sliding Fee Scale.

• Prepared and submitted applications through AIM and the NYS Department of Health, ensuring compliance with certification requirements.

• Managed patient work lists, tracked changes in eligibility, and updated accounts using insurance management functions for accurate claim billing.

Women, Infants and Children (W.I.C) Lutheran Medical Center Brooklyn, NY Patient Service Associate Apr 2010 - Sep 2015

• Ensured compliance with all relevant policies and procedures while screening patients for eligibility in government assistance programs.

• Assisted patients with form completion and provided translation services, facilitating effective communication and service delivery.

• Managed administrative tasks including appointment scheduling, call handling, and distribution of program checks to participants.

EDUCATION

University of Phoenix

Bachelor of Science, Health Administration

Present

SKILLS

Fluent in Spanish • Microsoft Office • Salesforce • Sage • Epic Emr • Ecw Emr

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