Customer Service Human Resources

Sonya A. Armstrong

**** ******** **. *******, ** 77074 * 504-***-**** * *****************@*****.***

BACKGROUND SUMMARY

I have achieved a professional, understanding, quality sense of customer service through years of experience assisting people on various matters to public officials assuring they were equipped with information and tools needed to address their constituents. I have a broad spectrum of knowledge ranging from human resources to project coordinator all while being a team player. I welcome an opportunity to utilize these attributes with your company. SKILLS

- Microsoft Office MS Word, Excel, PowerPoint, Outlook - Spreadsheet and Data Entry

- Zoom Meetings - Conference Calling

- Office Management - Executive and Administrative Support

- Customer Service - Phone Etiquette

- Prioritizing and Problem-Solving - Adaptive to Flexible Work Schedules Professional Experience

Home Instead / Care Professional / Houston, TX (July 2024 – Present)

- Compassionate Caregiver

- Provide home care for seniors

SENIOR CONSULTANT / MARY KAY, INC. / HOUSTON, TX / NEW ORLEANS, LA (JUNE 2021 – PRESENT)

- Identifying new targets, developing new business opportunities and presenting product lines to customers. DEPUTY CLERK / NEW ORLEANS CRIMINAL DISTRICT COURT / NEW ORLEANS, LA (SEPTEMBER, 2023 – MAY 2024)

- Provided courteous customer service to new and returning clients by answering questions they may have regarding our office services and which service best suit their needs.

- Managed incoming calls, e-mails and in-person inquiries to assess clients’ needs relative to dispositions, docket masters, certified packet of information and or other departmental matters that fell under our umbrella.

- Built workable, trusting relationships with clients through open and interactive communication.

- Executed complete accurate criminal dispositions on behalf of Orleans Parish for client’s needs.

- Researched courts and police systems in order to provide detailed thorough information for clients.

- Office cross trained to assist with bonds and protective order filings. K&G Fashions (Taylor Brand) / Metairie, LA / (September 2023 – May 2024)

- Main cashier

- Assisted customers with various needs

- Assisted with displaying inventory

- Participated in company inventory count

Sonya A. Armstrong *****************@*****.*** 504-***-**** Page 2 of 3 ADMINISTRATIVE ASSISTANT / NEW ORLEANS CITY COUNCIL / NEW ORLEANS, LA (MAY, 2018 – JUNE 2021)

- Assisted civilians with issues providing expedient resolutions.

- Human Resources responsibilities included but not limited to collecting office timesheets, sick and annual leave forms, and other duties as required.

- Managed professional and confidential affairs for councilman. Coordinated and updated calendar, screened correspondence and prepared all domestic travel and lodging.

- Assisted with multiple committee and city council meetings.

- Completed travel, expense and other reports as required.

- Carried out other duties as needed for our office. PROJECT COORDINATOR / CIRCULAR CONSULTANTS / NEW ORLEANS, LA (JUNE, 2017 – MAY 1, 2018)

- Managed construction contracts for Jacobs/CSRS.

- Accountable for processing change orders in an accurate and timely manner.

- Managed the office inventory and bill payments and other duties as necessary. ADMINISTRATIVE ASSISTANT / BROADMOOR CONSTRUCTION / NEW ORLEANS, LA (JULY 2015 – JUNE, 2017)

- Human resources duties included but not limited to, auditing construction crews’ onsite job hours, electronically filing necessary legal documents regarding the Carver High School construction site and other duties as called upon.

- Managed daily paperwork for leadership team and subcontractors.

- Onsite delivery point person for subcontractors’ material. EXECUTIVE ASSISTANT / OFFICE OF CRIMINAL JUSTICE / NEW ORLEANS, LA (JUNE, 2010 – JUNE, 2014)

- Was accountable for auditing and submitting the commissioner’s timesheets and other HR duties as required along with other duties needed for the office of Criminal Justice.

- Provided clerical support for criminal justice commissioner.

- Coordinated the commissioner’s daily schedule and travel.

- Oversaw documents that needed to be presented to the commissioner for his signature. PROJECT COORDINATOR, EMERGENCY PREPAREDNESS REPRESENTATIVE / OFFICE OF EMERGENCY PREPAREDNESS / NEW ORLEANS, LA (JANUARY, 2010 – JUNE, 2010)

- City’s representative contacting over 200 elderly citizens regarding their special needs and determining their transportation needs in the event of an emergency.

- Controlled database for emergency transportation needs; included buses that would have medical assistants, lift buses, ambulance service or hospitalization if needed to be admitted into a hospital to be stabilized if they could not utilize other methods.

- Oversaw contact information and transportation needs from citizens with disabilities and prepared accurate spreadsheets for city and state officials to help them identify the quantities of needed transportation.

- Created agreements for transportation agencies to hold them accountable for the city in the event of an emergency. Sonya A. Armstrong *****************@*****.*** 504-***-**** Page 3 of 3 EXECUTIVE ASSISTANT, DEPARTMENT OF HEALTH / NEW ORLEANS, LA (JANUARY, 2003 – JANUARY, 2010)

- Answered and screened telephone calls (40+daily) in a courteous manner while taking messages with a high degree of accuracy.

- Maintained confidential files, supervised and trained Mayoral fellows when assigned to our department. .

- Planned and completed reports and various special projects and communicated regularly with division leader heads.

- Organized department’s quarterly meetings (300+ in attendance) and their logistic elements (scheduling, preparing, the facility, organizing handouts, setting up PowerPoint presentations, etc.)

- Organized weekly division leader heads meetings with the director of health including agenda and talking points for director.

- Scheduled director’s internal and external meetings

- Coordinated and updated calendar, screened incoming correspondence and prepared all domestic and international travel and lodging.

EDUCATION

The Art Institute of Houston, Houston, TX

Associate of Applied Science/Visual Communication Degree Achieved Louisiana State University, Baton Rouge, LA

Cabrini High School, New Orleans, LA

References Available Upon Request

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