Customer Service Representative
Resume:
Denise Tafoya
Garden Grove, CA 92844
Professional Summary
Dedicated and results-oriented professional with extensive experience in customer service, program management, and caregiving. Known for delivering exceptional customer experiences, demonstrating strong organizational skills, and fostering positive client relationships. Adept at working independently and collaboratively in fast-paced, remote environments. Proficient in Microsoft Office Suite, QuickBooks, and various customer management tools.
Professional Experience
Customer Service Representative
B-Epic, California
August 2018 – Present
Provide superior support and consultation to customers in the health and wellness industry, helping them achieve their goals through targeted supplement recommendations.
Manage a high volume of customer interactions daily (50-100), ensuring prompt and accurate responses to inquiries.
Drive sales through personalized service and in-depth product knowledge, achieving and exceeding monthly targets.
Utilize CRM tools to track customer interactions and maintain accurate records for follow-up and relationship-building.
Caregiver
Allegiance Home Care, Arvada, CO
May 2016 – August 2018
Delivered compassionate in-home care for elderly clients, focusing on safety, mobility assistance, and daily living activities.
Ensured adherence to individualized care plans, promoting client independence and enhancing quality of life.
Provided transportation and coordination for medical appointments, maintaining consistent communication with families and healthcare professionals.
Demonstrated strong emergency preparedness skills, addressing client needs promptly and effectively.
Program Manager
Ohana Service Agency, Arvada, CO
July 2011 – April 2016
Led operations for residential living facilities, including housing placement and program development for clients.
Directed agency budgets and funding, ensuring compliance with all federal and state regulations.
Collaborated with medical staff, corporate offices, and families to create and implement individualized treatment plans.
Conducted initial health, safety, and residential assessments for new clients, facilitating seamless transitions into care programs.
Authored detailed reports to support treatment objectives and operational improvements.
Core Competencies
Customer Service Excellence
Remote Work Efficiency
Program and Project Management
Budget Oversight and Coordination
Active Listening and Critical Thinking
Time Management and Multitasking
Advanced Proficiency in Microsoft Office Suite, QuickBooks, and CRM Software
Certifications and Education
Certified Chat Specialist
High School Diploma
Awards and Recognitions
Recognized for outstanding customer satisfaction scores and consistent achievement of sales goals.
Languages
Fluent in English
Currently learning Spanish
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