Customer Service High School
Resume:
Karmen Giles
Spring, Tx 77388
******.*******@******.***
Driven recent High School Graduate with a 3.5 GPA determined to excel within the company. I am a self-starter, responsible and reliable to complete goals. Motivated to achieve success on assigned tasks. Determined, eager to learn and follow policy and procedures. Excellent team player who thrives in team builder tasks. Being driven to assist with others while learning and growing within the environment I’m in.
Professional Experience
Bank of America October 2022 - December 2024
Collections Agent
● Resolving overdue bills and collecting payments to bring clients account back current.
● Understanding clients debt situations and finding solutions
● Planning a course of actions to recover outstanding payments
● Responsible for reaching at least 15 outbound calls per hr
● Six months within the company got promoted due to being top 10% across the board.
● Having empathy when clients go through life changing matters.
● Actively listening and documenting information that the client informs me when they fell past due.
● Managing accounts through a web-base that supports Bank of America collections. Validating social security, address, and date of birth before speaking with clients about their accounts, and past due payments.
Babysitter, Self Employed May 2018 – December 2020
● Maintained satisfied clientele of 5 - 10 children
● Provided quality care for newborn to 4-years-old
● Managed all aspects of my business
● Set SMART Goals to assist learning behaviors
● Adapt to each individual personality and provided personalized care.
● Having a trust and bond with the parents
● Having a positive attitude, as well as a welcoming attitude. Part-Time Sales Associate
Journeys Kidz July 2021- August 2022
● Maintained and exceed daily sales goals
● Developing cash handling skills, and maintain cash draws accountable for many vacancies
● Provide a genuine customer service experience
● Effectively communicate with all customers
● Perform operational procedures and accurate document daily store transactions
● Maintain store appearance and properly stock merchandise
● Complete all assigned task responsibly and in an orderly method
● Gained my foundation in customer service which I gained in later professional rollec
● Maintaining merchandise displayed to a high level store.
● Gaging positive attitude, and being accountable for work. Full Time Shipping and Receiving
Walmart August 2021- 2022
● Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
● Night shift packing 47,000 prescriptions each day before deadline
● Maintaining up to 4,500 prescriptions in a station
● Provide quality care with receiving each customers prescription and packing correctly
● Managed all aspects of the station for that day.
● Scanning packages flipping totes and helping each other get the job done
● Load and unload trucks
● Set SMART goals to assist learning each task
● Up to six different packing stations. New task everyday adapting to each individual station and provide personalized care and attention Education
Dekaney High School Houston, Texas
Diploma Graduated - May 2021
Community Service
Sound Authority & City of Houston Houston, Texas 2019 Assisted in an elderly wheelchair ramp program,
Contributed 120 volunteer hours creating hand bar and wheelchair ramps for the elderly in the community.
Accomplishments
Community Outreach – Word of Power Church * Corporate Social/ Economic Responsibility Webinar
Workforce Readiness
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