Customer Service Representative

OBAFEMI KEHINDE EJILAYO

Phone: 080******** Email: ************@*****.***

PROFILE SUMMARY

I am an experienced Customer Service Representative with over three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure customer’s satisfaction. I am confident, self-motivated, honest, and hardworking. I am a self-starter, well organized, skillful, reliable, quick learner, detail oriented, self-motivated, hard and fast worker and always ready to learn. I want to work in an environment where I will be able to contribute my own quota of work through my ability and knowledge towards improving and achieving managerial goals of the company. WORK HISTORY

OUTCESS SOLUTION NIGERIA LTD

Customer Care Representative/Telesales 2024 till date Responsibilities:

• Keeping records of customers interactions.

• Check on the status of customer’s registration and check payments.

• Collection of customer’s feedback and follow-ups.

• Maintained customers data and information.

• Establish Customer Relationships.

• Identify customer’s needs and make sales

UNITECH NIG.LTD

Customer Care Representative 2023-2024

Responsibilities:

• Answered questions about types of loans, and credit facilities.

• I was responsible for the checks on customer’s account status and tracking of cheque s and payments.

• I was responsible for reviewing and explaining account charges to customers.

• Maintained customers data and information.

• Establishment of Customer Relationships and management. GFK RT NIGERIA Lagos

Call center Agent/Interviewer 2018 – 2020

Responsibilities:

• Obtained client information by answering telephone calls and making phone calls.

• Interviewing clients to verify their information and to determine eligibility by comparing client information to company’s requirements.

• I was responsible for the recording of all customer’s information on the database.

• Addressed customer queries in a timely fashion and I ensured prompt customer satisfaction.

• Developed and maintained positive client relationship and coordinated with other departments within the company to ensure requests and questions are handled in an appropriate manner.

• Establish a strong relationship between the customer and the company giving them information about our products and services.

EDUCATION

• Certification in Customer Relationship Management (Great Learning Academy, Online) 2023

• Certification in Customer Management (Great Learning Academy, Online) 2023

• Diploma in Computer Studies (The Evolution Computer School) 2016

• B.A Philosophy (Ekiti State University, Ado-Ekiti) 2010 – 2015 SKILLS

• Microsoft Office package: Microsoft Word, Excel, Power point.

• Customer Database Operation

• Communication and Client Relations

• Customer Service

• De-Escalation and Conflict Resolution

• Strong Interpersonal Skills

• Emotional Intelligence

• Empathy and Patience

• Leadership Skills

• Problem solving skills

REFERENCE

References available on request

Contact this candidate