Customer Service Account Manager
Resume:
Kearstin Buchanan
Ogden, UT *****
*********@*****.***
Professional Summary
Results-driven account manager equipped to handle challenging and fast-paced work promoting smart home security industry offerings. History of exceeding ambitious targets with unwavering dedication to continuously seeking out new business. Well-versed in innovative smart home security system markets and offering large client list.
Goal-oriented manager with distinguished experience in home security industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Experienced customer service representative with over 10 years of experience in many call centers. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Consistently saved costs while increasing profits. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction.
Excels in calendar management, scheduling, data-entry and database administration Looking to explore more opportunities outside of sales. I would like to pursue a job that leads to a long term career.
• Documented and resolved customers wanting to cancel their installations or cancel after installation which led to more sales and satisfied customers and channel partners.
• Resolved product issue through consumer testing.
• Updated and maintained company database to reflect current and accurate client records for more than 100,000 accounts.
• Earned "Above and Beyond Award" in 2018.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Responded to over 50-100 customer inquiries each day. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Producer
USAA-San Antonio, TX
January 2024 to Present
I am a licensed insurance representative in property and casualty servicing our military members! Banking Specialist
USAA-Salt Lake City, UT
June 2022 to Present
Working with our members to handle their credit card needs and any other service we provide. Administrative Assistant/Receptionist
Metal west-Ogden, UT
March 2022 to May 2022
Answered and screen calls. Transferred calls to appropriate person. Cleaned office, kept up on supplies and ordered supplies. Helped sales agents and HR. Handled mail, checks, and invoices. Inside Sales Account Manager
Vivint Smart Home Security-Provo, UT
April 2017 to September 2018
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions
• Prospected new leads with high level of outbound calls to both cold and warm contacts
• Built relationships with customers and community to establish long-term business growth
• Achieved sales goals of $6,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Resolved problems with high-profile customers to maintain relationships and increase return customer base
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
• Maintained up-to-date knowledge of smart home security and performed competitor analysis
• Targeted prospects in other territories through careful research of competitor products, services and trends
• Sold products by developing relationships with customers, channel partners, and network marketing
• Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales
• Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations
Customer Service Representative
Aspen Media And Market Research-Lafayette, CO
February 2016 to April 2017
• Used specified forms to compile, record and code results or data from interviews and surveys
• Adjusted scripts to better target needs and interests of specific individuals
• Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format
• Convinced unwilling individuals by using logical, persuasive rebuttals
• Followed scripted questionnaires verbatim to collect research data
• Reviewed collected data obtained from interviews for completeness and accuracy
• Performed data entry, electronic data collection and tracing to support Magazine research
• Obtained updated contact information from all subjects and verified data for accuracy
• Properly completed surveys by getting our new clients to keep their subscriptions before ending each call
Receptionist/Accounts Payable Clerk/Personal Assistant Barco Rent A Truck-Salt Lake City, UT
• Provided clerical support to 300 + company employees by copying, faxing and filing documents
• Sorted, received and distributed mail correspondence between departments and personnel
• Collected auction payments from clients and updated account balances
• Answered inquiries and resolved or escalated issues to management personnel for problem resolution
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
• Operated multi-line telephone system to independently handle over 50-100 calls each day
• Routed incoming mail and messages to relevant personnel without delay
• Collected and distributed messages to team members and managers to support open communication and high customer service
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Balanced Trucks availability, customer schedules and maximum load levels when scheduling appointments
Education
High School Diploma
Holstein High School - Holstein, IA
2002
Skills
• Expense reporting
• Social perceptiveness
• Data Entry
• Verbal and written communication
• Cash Handling
• Phone etiquette
• Complaint resolutions
• Invoicing
• Calendar Management
• Conflict resolution
• Extensive personal network
• Accounting
• Review of contracts
• Marketing
• Database Administration
• Organizational Skills
• Payroll Processing
• Direct sales
• Cybersecurity
• Information Security
• Insurance Sales
• Invoicing and collections
• Sales
• Market Research
• Telephone skills
• Inside Sales
• Correspondence distribution
• Customer Service
• MS Office
• Security
• Microsoft Word
• Customer and client relations
• Salesforce
• Professional telephone demeanor
• Account Management
Certifications and Licenses
Insurance Producer License
Property & Casualty License
Driver's License
CISSP
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