Technical Support Project Management

Location:

Thousand Oaks, CA

Posted:

February 20, 2025

Contact this candidate

Resume:

GERMAN RENDON

Linkedin.com/in/german-rendon 805-***-**** ***********@*****.***

Professional Summary

Skilled Infrastructure Technology Manager and Network Administrator with over 19 years of experience providing IT leadership and client-facing technical support services in a number of industries with expertise in systems/application migration, implementation, and deployment. Extensive experience in all aspects of managing technical customer support, including cross-functional team leadership, help center and network operating center management, network analysis and administration, product training, and reporting. Exceeds expectations by building valuable relationships and works well with people at all levels of an organization.

Skills

Operations & Infrastructure Management

IT Infrastructure Design & Implementation

Network Administration & Project Management

On-Site & Remote Technical Support

Salesforce Administration & Support

Budget Management & Oversight

Leading & Developing Diverse Teams

Project Management & Standard Operating Procedures

Technology Solutions & Network Strategies

Security Applications & Disaster Recovery

End-User Support & Troubleshooting

Add/Moves/Changes & Relocation Support

IT System Controls & Risk Mitigation

Excellent Verbal & Written Communication

Technical Skills

AWS, Azure, Exchange, Office 365, Salesforce, Business Central, Sentinel One, Jira, Zoom, Teams, Slack, Navision, Open VPN, SOS, MFA, Kaseya, It Glue, and others.

Work History

It Consulting – Best Computer Services, – Thousand Oaks, CA 11/2023 to Present

Provided IT consulting services for small- to mid-size companies and developed/configured network infrastructure.

Installed Easy Dental, Eglo Soft, and Easy 2000, and multiple digital scan applications to build the infrastructure.

Designed, implemented, and supported all IT systems, hardware, software, and peripherals for the new structure.

Identified and implemented technology and operational efficiencies for clients using cost-effective means.

Worked with other technical teams to ensure technical strategies, architecture guidelines, and standards were realized.

Led daily standup, grooming, and sprint planning as well as collaborated with enterprise architects on requirements.

Strategized, defined, and executed the development roadmap by collaborating with cross-functional partners.

Provided hands-on technical leadership in architecture, design, implementation, code reviews and production support.

Engineered the technical infrastructure to house and allocate customer's budget across multiple ad campaigns.

Information Technology Supervisor – Hasa Inc, – CA 05/2023to 11/2023

Plans, organize, maintains, and manages the processes and operations of an assigned functional area. Supervises the activities of assigned functional areas to include planning, implementing, administering and evaluating projects and services impacting College operations from a technology services perspective.

Supervises a work group of technical support staff and/or casual and student staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.

Develops, recommends, and administers policies, procedures, and processes in support of Technology operations in assigned functional areas of responsibility; implements and monitors compliance with approved policies, procedures, and processes.

Participates in the development of standards and procedures for technological purchases and the utilization of outside vendors. Solicits provides input into and makes recommendations for the purchase of technology solutions. Manages leased and purchased hardware and software.

Collects and analyzes a variety of complex data and information. Performs analysis and summarizes findings in applicable reports or other communication mediums.

Prioritizes work and coordinates activities between applicable campus site(s) and District information technology services department.

Participates in strategic and tactical planning to coordinate the delivery of products and services. Evaluates technology, sets standards, and makes appropriate recommendations for purchase and implementation. Provides project management for applicable technology deployments.

Participates in the development of processes to track assets, manage and coordinate inventory, and/or performs other related activities. Works closely with vendor companies and other colleges and universities. Maintains vendor partnerships.

Supervises and participates in the installation, configuration, troubleshooting, maintenance, and repair of applicable technologies and associated equipment.

Participates in the development and administration of section budget; implements and allocates resources following budget approval; approves expenditures.

Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding college-wide technology services, programs, areas of opportunity, and/or other pertinent information as appropriate.

Acts as a resource to other departments within the College in order to provide information on available resources, programs, and/or services.

Information Technology Manager – Valley Agriculture Software/AgSource – CA and WI 01/2016 to 04/2023

Initially came onboard as a network specialist before taking on increasing responsibilities and moving into management.

Reporting to the CFO while controlling 2 companies, managing infrastructure, and leading 500+ people across 7 locations.

Overseeing Standard Operating Procedures, project management, employee evaluations and reviews, and hiring.

Providing oversight and management of a $2.5M budget while implementing improvements to reduce overall costs.

Overseeing salesforce administration, coordinating contracts with vendors, and strategically handling all issues as they arise.

Managing 10 direct reports and assigning/overseeing work as well as providing coaching and performance evaluations.

Leading development and implementation processes for the organization's IT systems and operational departments.

Configuring and maintaining on-site and virtual servers while providing daily IT support for many users.

Analyzing IT infrastructure and systems performance to assess costs, productivity levels, and upgrade requirements.

Establishing efficiency and efficacy standards and providing recommendations for improvement of IT infrastructure.

Developing and implementing business continuity protocols and best practices to minimize disruption to operations.

Setting up users in Active Directory allowing rights and security to appropriate company systems within the company.

Overseeing and ensuring security of hardware and software networks and facilitating IT security audits/investigations.

Implementing Sentinel One antivirus system for threat protection and supporting phone and security systems on premises.

Developing and maintaining relationships with IT vendors and service providers and remaining current with trends.

Network Administrator – Ceres, Inc. – Thousand Oaks, CA 01/2015 to 12/2016

Provided daily IT support for 200 global users with 80 in the US and 120 in Brazil and 70 on-site and virtual servers.

Represented the IT function at client or stakeholder review meetings and liaised between users and IT operations.

Led the daily operation of computer networks and globally supported computer systems and local area networks.

Provided primary technical support to users by delivering enhanced and effective diagnostic and analytical assessments.

Supported backup system Barracuda, ESET antivirus, VMware 5.5, Compellent, and custom research applications.

Updated the company's core systems, improved security posture, and made numerous infrastructure improvements.

Wrote disaster recovery procedures for long-term Internet outages or breaches at headquarters for the global institution.

Instituted granular firewall policies between servers and the rest of the network to ensure cyber security for operations.

Configured IPS sensors to protect the network and configured DLP and restrictive outbound internet policies.

Created a secure, automated, and regularly updated system to provide tellers with account data when system was done.

Wrote or modified procedures for other IT employees and deployed a wiki to centralize procedural documentation.

Administered and monitored use of hardware/software including printers, devices, e-mail, and operating systems.

IT Consulting – Best Computer Services – Thousand Oaks, CA 01/2014 to 12/2015